Claims
Discussion List
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Live Training Session - Customer based ProgramsSummary: Is there any live training scheduled for Oracle Cloud Channel Revenue Management - Customer based Programs? Content (please ensure you mask any confidential inf… -
Can users be restricted to only see claims where they are the claim owner and not update claim ownerSummary: The AR lead should be able to assign claim owners, but the claim owner should only be able to see claims they are assinged and not be able to reassign claims to…
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Cannot enter claim Type nor Claim Reason when creating a claimSummary: Hi, When creating a claim I cannot enter the Claim Type nor claim Reason. If I click on LOV to select any nothing happens and therefore Claim creation fails. I … -
Customer Channel Management for Retailers where there is no SO nor invoicesSummary: Hi, My company is selling goods to Distributors (Mainly Amazon) and Distributors, like Amazon, are selling those goods to Retailers. In this case the only Sales…
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Claim Approval and Action History in Channel Revenue ManagementSummary: How to View the Claim Approval Action History in Channel Revenue Management Content (please ensure you mask any confidential information): In Channel Revenue ma…
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REST API for Promotional Claims in Customer Channel Revenue ManagementSummary: Is there any way to integrate Promotional Claims in Customer Channel Revenue Management? We have a requirement where the Customer will initiate the promotional … -
How to Restrict User to View the Claim which is created by himselfSummary:i Team, I hope you're doing well. I wanted to discuss a concern raised by our customer who is currently using the Deduction & Settlement module and manually crea…
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Difference between Deductions and Settlement and Customer Channel ManagementSummary: Hi, Quick an easy question. I am struggling to understand what is the difference between Deductions and Settlement and Customer Channel management. They are hav…
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How can i restrict a user from updating the Override Transaction date field in deductionsSummary: How can i remove or freeze certain fields in the claims/deductions redwood UI page ? Content (please ensure you mask any confidential information Hi @Ranjith-Or…Mathew Thomas93 11 views 4 comments 0 points Most recent by Mathew Thomas93 Channel Revenue Management
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You must enter a valid value for the 'ItemId' attribute. The current value is '30000000XXXX'.Summary: While creating claim, Not able to associate Programs at Item Level Content (please ensure you mask any confidential information): While creating claims, we are …Abhishek Sinha 22 views 4 comments 0 points Most recent by shankar-b-Oracle Channel Revenue Management
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Unable to Submit Channel Customer Claim using REST APISummary: We have a requirement to add Settlement Lines to a Channel Customer Claim and then Submit it to change the status to "Settlement Pending" using APIs. We are abl…Amit B Satarkar 11 views 3 comments 0 points Most recent by shankar-b-Oracle Channel Revenue Management
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Sales Cloud consumer goods vs Channel Revenue MgmtSummary: Hi, My customer has bought licenses like 3 years ago for Oracle Sales Cloud and Consumer goods vertical to handle all related ti promotions, claims, budget, fun…Victor Martin 11 views 4 comments 0 points Most recent by shankar-b-Oracle Channel Revenue Management
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Drill down or Claim reference not available on the On-Account Credit MemoSummary: At the time of claim settlement we chosen On-Account credit memo and selected the Open Credit memo and applied. On completion of settlement Open Credit Memo was…Vijay C Gajawada 51 views 6 comments 0 points Most recent by shankar-b-Oracle Channel Revenue Management
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Settlement Error for Non-Promotional ClaimsSummary: Settlement Error for Non-Promotional Claims Content (please ensure you mask any confidential information): We are trying to create few non-promotional claims bu…Abhishek Sinha 21 views 5 comments 0 points Most recent by Ranjith-Oracle Channel Revenue Management
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When settling deduction claim with Over Payment , the open transaction drop down is emptyHi, I have created a non-invoice related claim on Oracle AR Receipt (Receipt is for USD 3,385.07; Invoice is for 4,385.07 USD; hence claim is created for -1000 USD throu…Krishna S Tatta 24 views 1 comment 0 points Most recent by Ranjith-Oracle Channel Revenue Management
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How to display Item level information in Credit MemoSummary: How to display Item level information in Credit Memo Content (please ensure you mask any confidential information): We have a requirement to display Item level …Abhishek Sinha 21 views 6 comments 0 points Most recent by shankar-b-Oracle Channel Revenue Management
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The Claim confirmation tab is not showing data after settlementSummary: After settling a manual claim as AP Check, the claim status is showing settled but the confimation tab is not showing any details of settlement. Content (please…Mathew Thomas93 14 views 1 comment 0 points Most recent by Ranjith-Oracle Channel Revenue Management
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Claim not found on Deduction and Settlement . Is it 23B issue?After creating claim investigation in AR Receipt. am not able to see claim in OM Deduction in settlement page... I also gave BU access to roles. But the 23B claim page l… -
What are the seeded reports available in Channel Revenue ManagementSummary: We are trying to identify the seeded reports available for Channel Revenue Management Content (please ensure you mask any confidential information): We are tryi…
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Unable to see the existing supplier programs while searching in Supplier Channel Rev Mgmt tab in 24CUnable to view the existing supplier programs while searching in Supplier Channel Revenue Managment tab. -- While searching the supplier programs, I am unable to view th…
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Customer Programs are not available for associationSummary: Customer Programs are not available for association Content (please ensure you mask any confidential information): We are trying to create a claim but couldn't …
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Checkbook/Program tab doesn't show accurate accrual details for Customer ProgramsSummary: Checkbook/Program tab doesn't show accurate accrual details for Customer Programs Content (please ensure you mask any confidential information): We have importe…Abhishek Sinha 31 views 7 comments 0 points Most recent by Ranjith-Oracle Channel Revenue Management
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How to setup frequency of accrual for Lumpsum Amount based Customer ProgramSummary: How to setup frequency of accrual for Lumpsum Amount based Customer Program Content (please ensure you mask any confidential information): We have a business re…Abhishek Sinha 11 views 2 comments 0 points Most recent by Abhishek Sinha Channel Revenue Management
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How to apply Customer Program against Sales Orders Invoicing for Rebate AccrualSummary: How to apply Customer Program against Sales Orders Invoicing for Rebate Accrual Content (please ensure you mask any confidential information): We have activated…Abhishek Sinha 31 views 5 comments 0 points Most recent by Burcu Aslan-Oracle Channel Revenue Management
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Customer Program are not visible under Program Tab for ChRMSummary: Customer Program are not visible under Program Tab for ChRM. Content (please ensure you mask any confidential information): We have created several programs and…Abhishek Sinha 11 views 2 comments 0 points Most recent by Abhishek Sinha Channel Revenue Management
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How can the amount be collected back for non invoice deductionsSummary: What is the solution to collect back from a non invoice related deduction since chargeback is not available for non invoice deductions Content (please ensure yo…Mathew Thomas93 32 views 7 comments 0 points Most recent by Ranjith-Oracle Channel Revenue Management
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Edit Create Claims page in Visual Builder studioSummary: We have a requirement to call OIC integration from Edit Claims page in Claims and Deductions module to update few DFFs on the same claim. Content (please ensure… -
Channel Revenue Management SLA - not able to derive Cost Center based on supplier/customerSummary: For Channel Revenue Management, when we setup the SLA for deriving the accounting, we only see derivation criteria for Program/Item etc. However, the Cost Cente…
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Automatic Claim creationUnable to create Claims Automatically. expectation is to create a claim automatically once we apply a receipt to an Invoice and if the remaining invoice amount is in thr…Likith Kumar Reddy 34 views 11 comments 0 points Most recent by Likith Kumar Reddy Channel Revenue Management
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Not able to create invoice deductions when the application amount is 0 via FBDISummary: I am trying to create an invoice deduction for the following scenario via the receivable standard receipt import template 1) Create a $0 receipt and apply an op…Mathew Thomas93 1 view 1 comment 0 points Most recent by Satya Ganti-Oracle Channel Revenue Management