Employee Service
Discussion List
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Access for non workersSummary: Hello, Can non workers have access to Helpdesk? Pensioners/Retirees should be able to access the Helpdesk to create their own request or/and to access Knowledge… -
HDL eliminar supervisior en posiciónSummary: buenos dias, se requiere eliminar los datos existentes en el campo de manager (supervisor) en posiciones, para esto requiero una plantilla HDL que me permita de…Yudy Vanessa Sandoval Arango 25 views 4 comments 0 points Most recent by Yudy Vanessa Sandoval Arango HCM Data Loader (HDL) -
Export scheduled notifications reportSummary: We have users that stopped receiving notifications for scheduled processes. Is there a way to export and review a list of scheduled processes with details like … -
Translation of custom fields on Redwood PageSummary: Hi, We have a requirement to translate SR Creation Page on Redwood. We navigated to select language preferences and tried translating the SR creation Page. What…
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How to trigger email notifications to Primary Contact when SR is automatically closed?Summary: The email notification to the primary point of contact for an SR did not trigger when the SR status was automatically changed to 'Closed' via the ESS job. We cr…
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Raise HR Help Desk ticket via SMSSummary & Content: The Oracle website claims that HR Help Desk users can 'Submit inquiries via multiple channels—digital assistant, SMS, email, and social platforms'. Ho…Hajerah Muneer-Oracle 16 views 1 comment 0 points Most recent by Lisa Wilkes-Support-Oracle Help Desk
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View for service request changes upon screen sizeSummary: Hi, We noticed that since the last release, the service request page (agent's view) appears with its columns all enlarged making it difficult and time consuming…Silvia Stangarone 21 views 2 comments 0 points Most recent by Dumitru Grosu - Support-Oracle Help Desk -
Redwood: Helpdesk notification when a SR has been updatedWe need a notification to go to the Requestor when a ticket has been updated. We have been told that this isn't possible, yet. So, we are thinking about using BIP. Has a…
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Exclude HR Help Desk Service Requests and SR no from notifications signatureSummary: I'm using a groovy script to trigger email notifications to a new team member of Help Desk request but not able to exclude the - HR Help Desk Service Requests a…Claudia Gregorio 21 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Help Desk
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canadian designated groupsSummary: Add button under Canadian Designated Groups does not show in ESS Content (please ensure you mask any confidential information): I created a job role A, and assi…UyEm001 21 views 1 comment 0 points Most recent by Abhishek Tiwari, CPP -Oracle Payroll and Global Payroll Interface (GPI)
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Contacts are not able to see the requestSummary: Contacts are not able to see the request Content (please ensure you mask any confidential information): When we added the Contact in a request, we expected that…
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Help desk request is not assigning to agentsSummary: Help desk request is not assigning to agents Content (please ensure you mask any confidential information): We are able to create Help desk request, but it is n…
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Missing categories in myhelp and hr helpdesk pageHi Experts, I am facing 3 problems and 2 problems seems to be inter linked and 3rd problem is with category LOV. 1.I was able to create categories and child categories w… -
Add non workers as agents who can handle particular set of tickets only?Summary: We have requirement to add non workers as agents who will be handling set of tickets only, I know OOTB it's not possible as resource directory doesn't allow any… -
Possibility of label name changes on Next Gen Employee SR Creation PageSummary: Hi, Customer has a requirement to change the labels on Redwood SR Creation Page. For ex. Subject on SR Creation Page should be should be changed to 'Briefly, wh…SrikarVishnubhotla 5 views 1 comment 0 points Most recent by Daniel Placinta -Support-Oracle Help Desk
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have anyone used HR help Desk to act as a solution for an "Idea Lab", please adviseSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Broadcast/Communicate to Users not routinely logged in and without emailOur business case is based on the need to communicate company information and messages to employees working in assembly situations who do not routinely log into Oracle H…
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How to transfer the cloud customer connect account from one business/company email ID to anotherSummary: Hello Oracle Experts! I am currently having a cloud customer connect account registered with my current company Email ID, if suppose I am moving out of this com…
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Remove Employee's Copy Help Desk RequestSummary: We have hidden the Copy Help Desk Request action for agents via Application Composer > Smart Actions. However, there is still that same action for employee. We …
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Rearrange order of CategoriesClient would like to have a category at the top since it is is the most used category. Is it possible to rearrange the order of categories?Pernel Dela Pena 25 views 3 comments 0 points Most recent by Daniel Placinta -Support-Oracle Help Desk
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Deeplink with Default valuesSummary: When employee clicks a customized button, it will lead to the Create Service Request page with category already filled-up. Content (please ensure you mask any c…
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Redwood UI: Is it possible to edit or add deep links to the employee spotlight page?Summary: In the new Employee Spotlight page, we would like to remove /edit the deep links that are located on the left hand side under the employee data: Journeys, Touch… -
Issue with Suppressing Zeros in Formula Column - Assistance NeededDear Oracle Community, I'm currently facing an issue with suppressing zeros in a formula column within a form. Despite enabling the "Suppress 0/Missing" option, the supp…
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Notifications Not Being Sent When Service Requests Are Created or Updated in Help DeskSummary: Users are not receiving notifications, when a Service Request is created and updated or when a Service Request is assigned to an agent. We have enabled browser …
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the name of contigent workers is not visibleSummary: Hy, we have a problem in Production Einvoirement whereby when a contingent worker opens a service request, in the agent's help desk interface the temporary work…
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Restriction of Knowledge Locals Based On Countries of The EmployeesWe have 9 countries in our project and there are different Knowledge Articles for different countries. How can we restrict those Knowledge Articles for employees so that…
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Change Status Wordings in Landing PageSummary: Change from Resolve to Resolved Content (please ensure you mask any confidential information): Customer would like to know if it is possible to change the wordi…
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Remove or Hide Oracle AddressSummary: Is there a way to remove or hide the address from Oracle? Content (please ensure you mask any confidential information): We would like to know if there is a way…
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"What do you want to do today" RemovalSummary: Remove "What do you want to do today?" section Content (required): Is the removal of the "What do you want to do today?" section possible? Or at least edit some…
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External Employee EmailsSummary: External employees send an email to Fusion to be able to create an SR. System automatically detects that the email is for a specific category and assigns them t…