Internal HR Help Desk
Discussion List
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Redwood: Helpdesk SR Created/assigned/UpdatedSummary: Hello Experts, When an employee creates a service request (SR) using the HR Helpdesk, I want to send an email and an in-app notification to the employee. Additi… -
2Auto Convert Service Request for certain Category to a CaseHi, We have a requirements to auto-convert Service Request for to a Case if the user choose certain category while creating Helpdesk service request. Is this functionali…
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Load FAQ questions using REST APIHi, Is there any REST API available to load questions in HCM FAQ? Did some research and I found this but it's not working: Thank you Regards, Kay
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Redwood: How to hide Product Group in HR HelpdeskSummary: Hi Experts, How to hide Product Group in HR Helpdesk Content (please ensure you mask any confidential information): Version (include the version you are using, …
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Dashboard columns missingSummary: Dashboard columns are missing. For example, I have "Assigned To", "Creation Date", "Last Updated Date", "Severity", "Status", etc selected as visible columns bu… -
To send an acknowledge email when the agent is holiday or leave after an employee created Request.Hi, There is a requirement to send an acknowledge email when the agent is holiday or leave after an employee created HR HelpDesk Request. Thanks, Waheeda
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Is attachment preview possible in redwood help desk pages?Do we have an option to preview the attachments in redwood help desk pages? I know this is possible in redwood HR, but can't find a way to enable this for help desk. Whe… -
In Case is there a way to add an existing employee as a contactSummary: In Case is there a way to add an existing employee as a contact rather than creating the same person again in Contact creation page? Content (please ensure you …
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restrict employee from resolving their SRSummary: Hi, We noticed that employees are able to resolve their SRs after opening them We need to avoid this behavior as it was not meant to be for HR Help Desk (If I a… -
Help desk custom field label display lengthHello, We are using next gen Help desk and For one of the custom fields the display length is not fully visible. Untill 24C this was appearing like below But now, not su… -
New tab Help Desk knowledge articlesSummary: Hi, We have noticed that there is a new tab "Knowledge articles" appearing under the search tab: When clicking on it nothing really changes in terms of search/r…
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First Response Metric and Resolution Metric details are not populating in SRAfter Running the Milestone Service Request process we aren't able to view the both Milestone Metric details in the SR.
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Category Hierarchical PickerHi, I want to make Sub-category as required and user shouldn't be able to select just category. we are using "Category hierarchical picker" format from VB studio. Exampl…
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Can default signature templates be set for Help Desk users?Summary: We are planning to use the personal signature tool, but ideally we would want a set of generic signature templates to be set for agents, linked to the queue the… -
Can we automate resource setup & adding them to queues?We have a requirement to setup employees as a resource automatically whenever someone is hired or moved into a particular position or department. Subsequently they need …
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How to Setup an ISR approval process flowSummary: Hi, Can anyone please advise how to setup an ISR Approval process flow. Is it possible that OOTB Approval Groups can be accessed from ISR? Any idea will be help… -
Oracle HCM Implementation Gap analysisSummary: Our organization is nearing completion of a two-phase Oracle Cloud HCM implementation encompassing Core HR, Talent, Performance, Succession, FAW, Compensation, … -
Blank pay group field should be automatically populated in Helpdesk requestSummary: Business does not want the paygroup field to be mandatory while creating Help desk request, they just want that if there is a blank pay group field it should be…
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Attribute's display label not fully visibleWe have a custom attribute that was created within application composer. The display label contains text of approximately 105 characters. However when the help desk page…
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have anyone used HR help Desk to act as a solution for an "Idea Lab", please adviseSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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assistance in explaining the solution of using HR help Desk for Disciplinary Actions and GrievancesSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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HR Help desk work request should show a notification to accept or reject a maintenance work requestWhile creating the maintenance work order, queues are selected and asset details are entered, and the Work Request is submitted. Work request gets assigned to a queue re…
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Primary Contact:Primary Address in HelpDesk Agent list page, refers to a Party object in TCASummary: Primary Contact: Primary Address in HelpDesk Agent list page, refers to a Party object in TCA and doesnt have these information populated for Employees. Only ce…
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Unable to send message to assigned person through Web or Email channel type in oracle Help DeskSummary: We are unable to send message in by agent/admin by selecting Channel Web. We are getting below error. Please provide solution. Content (please ensure you mask a…
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Groovy error for status update notification setupHi I am trying to use the below scripts for status change notification but getting '\n error. I have no clue on how to resolve it since I am non-techie. any help would r…
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Send notification on ISR Work Request creationSummary: We have implemented Help Desk for Internal Service Requests. When ever an User creates a ISR Work Request in 'My Help' work area, a notification either in app o…
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Automate the import management for helpdesk or is there an HDL for custom field in Help DeskSummary: Is there any way to automate the impost management in Helpdesk or do we have any HDL for custom field in Help Desk Content (please ensure you mask any confident…
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Internal help desk customizationHi, Can anyone please advise if its even possible to customize Internal help desk via VB studio? We have a requirement to hide a few fields on "Create internal SR" page …
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How do you remove/customise Employee Search Actions?Summary: How can you remove/customise access to certain Actions in the Employee Search page in Help Desk? Content (please ensure you mask any confidential information): …
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knowledge articles not linking to HR Help Desk TicketsSummary: Knowledge Article added by HRHD Agent but SR requestor cannot see link on left side SR Details Content (please ensure you mask any confidential information): Kn…