User Experience
Discussion List
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HR Help Desk list search by urlSummary: Is there a way to submit a field criteria through URL to search the help desk list view? Redwood help desk v2. We have affected party person number saved as a c… -
Why are step-guides and videos sometimes unavailable after publishing?Summary: For two of the eight process guides (each less than 5 steps), the step-guide and video are not visible. Content (please ensure you mask any confidential informa…
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Disable Element not workingSummary: We want to disable the "Resident Tax Address" in Address Type field. We checked disable element and invisible step but it is still allowing us to choose Residen…
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How to get an OGL Account set up to access OGL ConsoleSummary: OGL Account Setup Content (please ensure you mask any confidential information): Hello, I am trying to get an OGL account setup for me so that I can create guid…
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What is the groovy script for notification trigger to resource team membersSummary: Requirement: If agent assigns the SR to himself other agents in the resource team should receive the notification. I tried with the given code but the notificat…
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Rename Attachment Category in HR Help Desk and Case ManagementSummary: I would like to rename the Miscellaneous Attachment category to 'External'. How can I go about doing this? Content (please ensure you mask any confidential info…
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HR Helpdesk - Auto-populate Severity levelSummary: Requirement to auto-populate severity level of a service request based off the category type selected on the SR. Content (required): Our client wants to explore…
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OGL Content opening in another windowSummary: Hello Expert, Currently, we have a create an interview schedule in OGL, when a user performing this flow then automatically page moved from one window to anothe…
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SSO Redirect for TBE Login/Internal Job Board AccessI actually have 2 questions here. Was curious if anyone went through/had a solve for these experiences. We are in the process of forcing SSO for our users. In doing so o…andrew.espinoza 12 views 4 comments 0 points Most recent by andrew.espinoza Taleo Business Edition (TBE)
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Promotion requests approval notification goes to approvers without the salary breakdown.The promotion approval notification includes the Overall salary , However, the breakdown of salary basis (Basic Salary Housing Allowance Transport Allowance) is not show…
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Accounting entries for the Trade operation generated in 2 different periodsWe have a trade operation which is created against PO. If the trade operation is created on May-8th 2025 and the costing period for Feb-25 is closed and Mar-25 is open a…AnirudhAshok23 11 views 1 comment 0 points Most recent by Tejashwini Kudagi-Oracle Oracle Guided Learning
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Next Gen - Email Notification to External requestor, upon Service Request CreationSummary: Hi community, We have requirements for our client to have email notifications trigger once a service request has been created. I've achieved this through an Obj…
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My Help and HR Helpdesks Page is coming as blankSummary: When we click on the My Help and HR Helpdesks Pages, the page renders as blank Content (please ensure you mask any confidential information): I am logging in as…
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Filters Explore CareerSummary: Job Family /Job Function filters in Explore Career page Content (please ensure you mask any confidential information): Hello experts, we have enabled the Redwoo… -
How to create custom Tabs/Pages in HR helpdesk redwood experienceSummary: We are migrating from Classic helpdesk to HR helpdesk redwood experience. Customer had created custom tabs in Classic helpdesk and same needs to be exposed in r…
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theme vanillaSummary: Our current theme is Vanilla : Our home page is like : Will the vanilla theme be deactivated ? If so, do we know the date on which this theme will be deactivate… -
Redwood: Helpdesk notification when a SR has been updatedWe need a notification to go to the Requestor when a ticket has been updated. We have been told that this isn't possible, yet. So, we are thinking about using BIP. Has a…
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How to create a custom tip with an image?Summary: Hi, I am trying to add a tip but customised with a different image (not the default), and it will only be used once on the platform. How can we do this? Our con…
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Guided Learning - Redwood Add AbsenceHi, Seeing issue when attempting to utilise OGL guide to a dropdown selection within the Redwood version of the Add Absence page When following OGL step to open Absence …Darren Savage 131 views 8 comments 1 point Most recent by Lokesh_Reddy-Oracle Oracle Guided Learning -
Error enabling Elastic Search for Help Desk objectWe followed the steps indicated in the documentation https://docs.oracle.com/en/cloud/saas/fusion-service/farhd/enable-elastic-search.html#Enable-Elastic-Search The step… -
How to enable "Know Your Role"Summary: In the Me > Grow > left panel, the expected behavior is to have a button 'Know your role'. However, I am unable to get that button in the page. Is there any ste…