HR Help Desk
Discussion List
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Redwood HR Helpdesk Role - View and reply to Web MessagesSummary: What role is required to allow the HR helpdesk agents to view and reply to internal messages that are sent via a conversation. Content (required): The HR Help D… -
Help desk SRs are not being assigned to agentsSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Agents are not receiving email notifications.Summary: Our agent isn't receiving help desk tickets that are assigned to him. He is part of the queue and was receiving notifications but has randomly stopped. Content …
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Redwood HR Help Desk - Remove a field in the Copy Help Desk Request - 23DSummary: Hi All, I am trying to hide a field in the Copy Help Desk Request form. However when try to edit the form in VBS the form does not display. Also there does not …
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Employees with HR Helpdesk Nextgen user roles can not see the Resolution Description on Resolved ReqSummary: Hello Experts, We are using HR Helpdesk Nextgen We have got an issue where Employees (HR Helpdesk Nextgen user) can not find the Resolution description on their…
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Next Gen HR Help Desk: Blank Screen for the AgentsSummary: Next Gen HR Help Desk: Blank Screen for the Agents Content (required): When an Agent or a HelpDesk administrator access "HelpDesk Requests" app, the Blank Scree… -
I can't able to access HR Helpdesk Screen.Summary: I can't able to access HR Helpdesk Screen. I have added resource in resource directory but when I open HR helpdesk request then blank screen is opened. Content …
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Can we make the fields selected under Help Desk request tab as default?Summary: Everytime we select a field and save it , it saves the search criteria but can we have the ability to make it our default settings in Help Desk Requests tab. Na…
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How to restrict the list of value of status field - Visual builder studio HelpdeskHi, On the redwood nexgen helpdesk page, I would like to restrict the list of values available for the "Status" field. As employee, when they create the service ticket, …DivyaMurari.Rajasekaran 93 views 4 comments 0 points Most recent by DivyaMurari.Rajasekaran Help Desk
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How long will Oracle archive the HR helpdesk data requests?How long will Oracle archive the HR helpdesk data requests? If yes, could you please help us the configuration to accommodate the requirement. Thanks, Dinesh S -
Do we have Next Gen log for tracking the names who have updated the service requests?Summary: Is there a log or tracker which can let us know which Agent has made any kind of changes on the service ticket? Changes can be reassignment of service request o…
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In HRHD, want to limit Statuses LOV available when updating SR as an employeeSummary: Employees should not be able to change an SR status to other than New or Resolved Content (please ensure you mask any confidential information): Version (includ…
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NextGen HR Helpdesk Mass Update FunctionalitySummary: After configuring the new Perform Mass updates to Help desk requests in the redwood experience, I'm unable to determine how to utilize the new feature. Content …
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how to make LOV depended in VBSSummary: how to make LOV depended in VBS Hi, I have a requirement, I want to make Assigned to Lov depended on Agent Category. Once i select agent category the agent name…
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Mass Updates to Help Desk Requests in 23C ReleaseGreetings everyone, I'm curious about the capabilities of the 23C release for the Next Gen HR-Helpdesk regarding mass updates. Specifically, I'd like to understand how t…
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Can't add resources to Help Desk QueueSummary: When trying to add an employee to a help desk queue, they do not appear within the search results. Trying to understand if there is some type of restriction or …
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What is the functionality of My Messages and new MessagesSummary: Hi Experts, I am seeing My Messages and new messages against quick action tiles against employee, Admin but no data is available in the tiles. What is the funct…
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where to find Manage Capacities(Enable Channel Capacities To Be Overridden) flag in backend?Please help me to find the tables for above snapshot.
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Where to find this fields of AttributeDetails under ManageServiceAssignmentobjects of HrHelpDesk?Please help me in finding the correct table that holds the info of highlighted fields/attributes that are present in the attached snapshot. -
where we can find these field in backend tables?Navigation : My Enterprise > Offerings > Service > Opt-In Features. could you please help me to find the Field as mentioned in the above snapshot?