Benefits Service Center
Discussion List
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Benefits Admin is not able to choose a dependent to enroll into a planSummary: When enrolling an employee to a plan as Benefits Admin, there is no option to choose a dependent even though Admin has access to all dependents/contacts Content… -
Significance of Benefits offered conditionallyWe have a field called "Benefits Offered Conditionally" at the contacts page. Please let us know the impact of this field and where do we use this information.
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Loss of Enrolled DependentsGood morning. I am requesting your guidance on the following issue we have in our project: In the Benefits Activity Center functionality, I am trying to generate a new D…
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added during enrollment LE getting triggered automatically during HR transactionsSummary: we observe that the Added during enrollment getting auto triggered dueing HR Transactions and other Life events. How do we stop the auto detection? the Added du…
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Self service grouping names are not editable for few plan typesWhile trying to change the self service grouping names for the various plan types, I observed that few of them are not editable and few groupings can be edited. Can some…
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Reinstatement Rule is not working as expected for New Hire Life event.Statement: An employee hired on 6/15 and a new hire triggered; employee was able to enroll into the benefits. A day after the new hire event, home address change event g…
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Missing Rate Details When Eligible for Multiple ProgramsSummary: Hello, Has anyone in the community experienced this issue and found a solution? Rate details are not displaying for plans on the enrollment pages when a partici…
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Getting error while evaluating potential life event : The entry value is in incorrect formatSummary: On trying to evaluate a potential new hire life event , an error : "The entry value is in incorrect format" is displayed. Content (please ensure you mask any co…
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How to delete or edit document from admin after approved without providing received dateSummary: From Benefit Admin is it possible to delete or edit/add documents after approved without providing received date. Content (please ensure you mask any confidenti…
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Life Event Processing Issue – Eligible Benefits Not Presented for Employee with 13 AssignmentsHi, We are currently investigating an issue for an employee who has 13 active assignments. The employee's Benefits Relationship and Primary Assignment are configured cor…
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Employees are unable to update their Supplemental Life election from 1x/2x/3x coverage to 5xSummary: Employees are unable to update their Supplemental Life election from 1x/2x/3x coverage to 5x because the Submit button spins indefinitely. Sometimes an error me… -
Life Event Rejection ReasonsSummary: Do we have the option to customize / configure the rejection reason codes in the dropdown below: Content (please ensure you mask any confidential information): …
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Enable Multiple Assignment processing for BenefitsSummary: Hi team, We have scenario where an employee can have a temporary Global Transfer while having the primary work relationship active. The requirement is that the … -
Coverage amount should match Voluntary employee life and Voluntary employee AD&D.Summary: We have two different plans Voluntary employee life and Voluntary employee AD&D. both plans max coverage 150000. It should throw an error if we elect more cover…
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Display Employer's Annual Cost on ESS and BSCSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Reduce Coverage By 50% when Spouse turns 70 yearsHello Experts, We have a business requirement where the Coverage Amount for Supplemental Spouse Plan should be reduced by 50% through a Life Event when the Spouse turns …
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Error"After the security administrator regenerates the access control list, you can see the details"I am getting the below error in the redwood in the Benefits Activity Centre. I am able to access all the other pages. Any input? Navigation:Home»Benefits Administration …
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Benefits: Adding a new life event is erasing existing enrollmentHello, We're having an issue with benefits. Actually see below example. Program name is Discovery Medical Aid and Option name is Executive Plan. Suppose there is open pe…
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Benefits Program Import ErrorSummary: Does anyone experienced the below benefits program import error? Note that we have 2 country benefits program in one instance and we are trying to import the 2n…
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Approval notification for document added to pending action in redwoodSummary: We have a request to have a approval notification trigger to benefits team when an employee has uploaded a document/certification to the pending action section.…
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Open life event getting processed and closedSummary: Hi Team, We have an Open Enrollment scheduled from 10/20/2025 to 11/07/2025. However, while adding the event open, it throws an error stating "Processed and Clo…
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nable selection of the waive option only, while restricting any changes across plans or plan optionsFor a Qualifying Life Event, the employee should be allowed to move from their current enrollment (e.g., HDHP Employee + Spouse) to the waive option. However, they shoul…
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i am not able to see benefit relationship for pending workers, how do they meet this criteria?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Benefits Open Enrollment in multiple wavesSummary: Need to conduct Open enrollment in multiple waves Content (please ensure you mask any confidential information): Hi team, Our client wants to conduct Open enrol…
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Unable to process a life event (Benefits Enrollment Error)All the plan/program year periods are in place in the configurations and nothing was changed. And we were able to evaluate all life event till 30th May. But suddenly we'…
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Life Insurance Change LE does not allow employee to change beneficiariesSummary: The Life Insurance Change Life Event (LE) currently triggers upon changes in compensation or eligibility. While it carries forward previous enrollments for othe…
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Redwood Benefits: "After the security administrator ACL Regeneration Error" Post-RefreshSummary: We are facing an issue with the Benefits Activity Center (Redwood) following an environment refresh from Dev1 to Dev3. All the Users are seeing the following me… -
Deleted Benefits Relationship Reappears and shows as if it has never been deletedSummary: I am trying to Delete a Benefits Relationship on an employee's record (of an employee who has 2 Benefits Relationships), which I can do either by pressing Delet…
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How to make a field or section required or optional in Benefits – Contact with VBS ?Summary: We want the National Identifiers section and the Date of Birth field to be either required or optional for specific relationships. Content (please ensure you ma… -
Can we update the tobacco user lookup system lookupIs it possible to update the system lookup values under the field tobacco user. I want to hide the values and restrict it to ''Yes' and 'No'.