Benefits Service Center
Discussion List
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Override the drop-down coverage valueFor the Supplemental Life plan, the coverage drop-down is configured with values from 1x Annual Salary to 5x Annual Salary. However, some of the legacy coverage values w… -
Overridden Coverage amount did not Carry Forward to the Next Life EventSummary: Overridden Coverage amount did not Carry Forward to the Next Life Event Content (please ensure you mask any confidential information): The Firm Funded Life Plan…
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Benefit coverage overrides reset after next event, but rate still stays the same.Summary: Benefit coverage overrides reset after the next event, but the rate remains the same. When we override the coverage level, the overridden amount only remains un…
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Benefits Plan & option defaultingCan we default the Dental-Care plan options based on the selections made in the Health-Care plan. For example, if 'Employee + Spouse' is selected under Health-Care, the …
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Benefit Option Effective 01-Jan-2027: Visible During Open Enrollment Only, Not for Subsequent QLEs.Summary: Question: I need to create a new benefit option with an effective date of 01-Jan-2027. This option should be available and visible only during the Open Enrollme…
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can we set Approval Process For Benefit Enrollments Of An EmployeeSummary: Content (please ensure you mask any confidential information): Hello, We want to set approval rules for benefit enrollment, basically once an employee enrolls t… -
how to enable to seeded notification to Benefits Admin to alert them for All Life EventsSummary: We have a requirement how to enable to seeded notification to Benefits Admin to alert them for All Life Events Content (please ensure you mask any confidential …
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Benefits Program - Import Error - BEN_PLDSG_NAME_NOT_UNIQUESummary: Hi Experts, We are trying to migrate our Benefits Program from one instance to another using the Export Plan Configuration and Import Plan Configurations setup …
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Unable to cancel work relationship for a rehireSummary Need to cancel a work relationship for a rehire because we are receiving errorContent An employee was rehired with an incorrect hire date and we need to cancel t… -
unable to edit in national identifier in redwoodSummary: While editing National Identifier it gives the Benefits Administrator an error that " Sorry, you dont have permission to perform this action". it allows user to…
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how to hide quick action in Benefits Activity CentreSummary: How do i hide the quick actions under Benefits Activity Centre » Enrollments. Content (please ensure you mask any confidential information): Version (include th…
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Best Practice for EOI Processing for Late Entrants to Supplemental Employee Life InsuranceSummary: We currently have Evidence of Insurability (EOI) configured during Open Enrollment (OE) for regular entrants enrolling in Supplemental Employee Life Insurance p…
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Dependent designation is removed for each life eventThe Dependent designations are getting erased for each life event. How to carry forward the dependent designation to the next life event
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Seeded Benefits enrollment notification alert is not picking up emps when life event window is activSummary: Seeded Benefits enrollment notification alert is not picking up emps when life event window is active in production. Tested for 1 emp with active new hire enrol…
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How do I add a beneficiary organization to existing organizations?Summary: trying to add a beneficiary organization for an employee to elect as beneficiary for her life plans. Content (please ensure you mask any confidential informatio… -
Imputed Income for Basic life for executives to be taken on 100% of benefit coverage even below 50K.Summary: There is a select group of executives for whom, we have a requirement to take imputed income on 100 % for Basic life coverage even if below 50K. we have standar…
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Enrollment Change Restriction: Main Options are not visible when the previous coverage is WaiveThe issue occurs when employees who are enrolled in Waive Medical or Waive Dental are unable to view or elect any of the main Medical or Dental plans during a subsequent…
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How to hide Billing section on Benefits Summary page of RedwoodWe have a requirement to hide/remove Billing marked yellow in below screen shot. We have already tried removing Manage Person Benefits Billing privilege from custom role…
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Detect a life event when probation end date is entered for employeeSummary: We want to detect life event for employee when the probation end date is entered and make enrollment opportunities available for those employee. Currently we do…
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Can Fast Formula Dynamically Control the Minimum and Maximum Goal Amount for an HSA Standard RateHello All, We have a requirement related to Health Savings Account (HSA) enrollment and would like to understand whether this is supported through standard functionality…
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Child drop eligibility at 25, but should be eligible until the end of the plan year they turned 25children who has turned 25 or above, should not be eligible for the plan. The child should be there in plan until the end of the plan year in which they turn 25. We have…
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Pre-Enrollment for Retiree Benefit Plans Before Person Type ChangesI have a requirement regarding retiree benefits. Currently, retiree benefit plans are configured under a separate Benefits Program, and employees become eligible for the…
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Benefits for surviving spouse unable to processWhile processing the life event for surviving spouse, the evaluate life event action shows an error that 'A payroll ID is required for determining pay periods. Ensure th…
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Benefits for surviving spouse throwing an errorI have created a surviving spouse as a non worker and tried to evaluate the life event from the BSS. However it throws a payroll relationship error. Surviving spouse doe…
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Interim coverage is not getting created for Supplemental lifeSummary: Hello Team, I am seeking assistance with a Supplemental Life plan configuration in Oracle Cloud Benefits where the Interim Coverage is not triggering as expecte…
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Not able to select the Supplemental Coverage amount in RedwoodSummary: Responsive Benefits Page: Able to see the coverage amount during the enrollment window, with the drop list of values. Which is working as expected. Redwood Bene…
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While loading Coversion Data does it call the HSA Rate periodization FFSummary: our go live is 7/27. we have rate periodization FF that is associates plans HSA and FSA, and we have Coverage amount from source and we have YTD from the source…
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How to override benefit enrollment in redwoodWe are currently testing redwood benefit pages, and am unable to find how to override an enrollment. In responsive, we would click on the 3 dots beside the specific plan…
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If multiple plans offer imputed income, how to configure that to capture in two different elementThe imputed income is supported for LTD and GTL plans and I would require that to be captured in two different elements. How to set that up if the imputed income from mu…
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Benefits Relationship with multiple Active assignmentsSummary: We have an employee who has two assignments where both assignments are eligible for benefits but customer only wants to see one assignment. We end dated and als…