Category 691
Discussion List
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HR Helpdesk Request Migration from legacy applicationSummary: Questions & best practice around HR Helpdesk Request Migration from legacy application Content (required): Hi Team We have got a requirement to migrate In progr… -
How to route service request raised by user to the agent of the user's business unit?Hi, We have a requirement where the customer needs to automatically route the service request to the agent that belongs to the concerned user's business unit or legal em… -
HRHD - Groovy Script for Add Contact in Help Desk TicketSummary: HRHD - Groovy Script for Add Contact in Help Desk Ticket Content (please ensure you mask any confidential information): Hi All, If anyone has worked on groovy s… -
How can I disable the Out of the box email - Milestone notifications?Summary: Hi, I have enable the milestone notifications for HR helpdesk service request. I am additionally receiving the 'OUT OF THE BOX EMAIL - First Response Metric exp…
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Assistance for Classic to Next Gen HR helpdeskSummary: We have Classic HR helpdesk enabled from Service offering ,However for Next Gen we have to enable it from HR Helpdesk offerening. Can anyone please confirm once… -
Change management in HR HelpdeskHai Team, Do we have any option to enable change management in HR Helpdesk? currently we can create the service requests which is a type of incident but Do we have any o…
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Business Unit dropdown is Blank while creating HR Helpdesk CategoriesSummary: Business Unit dropdown is Blank while creating HR Helpdesk Categories Content (required): We are on 23b and classic HRHD, when trying to create Categories using…
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New Help Desk Request Created Number should come on top of the screen, and in a different color..Summary: New Help Desk Request Created Number should come on top/ mid of the screen, slightly bigger font size, and in a different color. Currently its appearing at the …
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Redwood - HR Help Desk - Link to HR Helpdesk request in an email notification - version 23ASummary: We are using Redwood Next Generation HR Helpdesk. We have a requirement to embed a link against the Helpdesk Request number in the email notification which is s…
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When 'High Severity' Request is Reassigned/Assigned Notification - HR Help Desk Groovy - HRHDSummary: We have the below requirement: i) Agent should receive HRHD Notification only when 'High Severity' Request is Reassigned from one agent to another. ii) Agent sh…
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VBS Field Templates do not hold or save value across layouts - Next Gen Help DeskSummary: We are currently testing Next Gen Help Desk functionality and have noticed that the Field Templates created in VBS and applied to custom fields made in App Comp…
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Enhancing Visibility in Service Requests: Enabling Non-Primary Contacts to Access SR DetailsHello all, Is it possible in the Next Gen HR Help Desk to include a contact in an open Service Request (SR) that was originally opened by another primary point of contac…
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1Assignment Rule based on Department in Case ManagementSummary: We would like to auto assign the cases to the Queues based on the combination of Department and Category. However, we could not find the Department object to in…
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Change a dynamic Page Name in Help Desk - Agent and Employee viewSummary: Can anyone let me know how to change the Name of a Dynamic Page in Redwood. I'm interested in changing the - Help Desk - name - New Help Desk Request and the Al…
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Case Management: How to generate a pdf lettersSummary: Is it possible to generate letters, for example a disciplinary warning letter from within a case, that can be emailed as attachment? How can this be achieved? C… -
Possibility for leaving feedback to the help desk?Summary: Hy, Is there an opportunity for a user using the HR Help Desk module to leave feedback to the service, after a SR is closed/resolved? Thanks Best regards Gianfr…
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How to extract all the SRs including the screenshots/attachments in Classic HR Help Desk?We would like to extract all the existing HR Service Requests including full discussions, screenshots and attachments in Classic HR Help Desk. Is this possible? -
Job title is blank when adding the Contacts to the Help Desk SRsSummary: When new contacts are added the Job title field seems to blank. Which field is this referring to and how can we fix this so the title shows? Content (please ens…
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The change order process for ITEM is not triggering approval approval group is createdSummary: https://videohub.oracle.com/media/Create+Change+Order+Approval+Rules/1_mrtfnfup Have gone through the above link provided by the oracle and have done all the se…Sunil Konduru 21 views 1 comment 0 points Most recent by Mekala Hanu Teja-Oracle Product Development
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How to store the master data for supplier, customer, item, projects in both Spanish and English.Summary: Requirement is to store the master data for supplier, customer, item, projects in both Spanish and English (Oracle Fusion SCM). This is to cater to local statut…Aditya.K.Singh 11 views 1 comment 0 points Most recent by Mekala Hanu Teja-Oracle Product Development -
Can anyone help in understand how Use Score works in HR Help Desk Assignment Rules?Summary: How Use Score can be used to differentiate HR Help Desk queues? Content (please ensure you mask any confidential information): We have configured different HR H…
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hr helpdesk manual V automatic distributionSummary: We have 2 separate queues on HR Helpdesk. Some members of staff appear in both queues. One is set to manual distribution, the other set to auto distribution. Wh…
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SofiaIzlom 11 views 1 comment 0 points Most recent by Madalina Danis-Support-Oracle HCM Integrations
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Has anyone used askQuestion rest API to find Knowledge base articles impersonating an employee?Summary: I would like to understand how to use the askQuestion api method to get KB articles impersonating an specific user Content (please ensure you mask any confident… -
How to create the Flexfields on Internal HelpdeskSummary: Requirement is to create additional fields on the Internal Helpdesk Redwood screen. 1) Can this be accomplished without using VB studio (preferred)? 2) Can we h…
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Mass migrate or upload assignment rulesHello, We are in the process of migrating from classic Helpdesk to Redwood Helpdesk. We have hundreds of assignment rules currently and I was just wondering if there is …