Category 691
Discussion List
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Need to display only Active Departments from REST API Service ConnectionSummary: Hi, We have configured a custom field to dynamically display on a Next Gen Help Desk Layout. Currently the custom field is associated to a Field Template that c… -
I need to promote the 'Get Subscription Entitilements' from version 0 to version 1.Summary: We are on 23A Redwood Next Gen HR Helpdesk. I need to promote the 'Get Subscription Entitilements' from version 0 to version 1. Is there any documentation on ho…
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Knowledge Management ApprovalsSummary: Are there any approvals in Knowledge Management? Content (required): Client would like to have an approval before publishing or deleting knowledge articles. The…
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Could you suggest a way to centrally manage the preference for "Preferred Knowledge Locale"?Greetings Oracle community, we hope this message finds you well. Our team is currently exploring the possibility of centrally managing the "Preferred Knowledge Locale" p…
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Email Notifications are not working after 23BSummary: Email Notifications are not working after 23B Content (required): We have configured the following notifications in Help Desk and they were working fine prior t…
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What all HCM functionality can be used if we don't have HCM Module?Summary: Our Client doesn't have HCM Module in place, so I want to know what HCM functionalities our client can use if we don't have HCM Module. In another way, what fea… -
HR Helpdesk Classic and Redwood ReportsSummary: Are there any delivered reports for the classic and the redwood? I was searching the knowledge base and only found the infolets. Content (required): Version (in…
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Data import to the Knowledgebase using REST APIHas anyone attempted to perform a data import to the Knowledge Base using REST API? If so, could you share your experience regarding the ease of use, challenges faced, a… -
How to get list of value in Custom Field based on CategorySummary: Hi, I had created one custom column and choose field type as Choice List (Fixed) and assign Lookup Type. I need to show the list of value of the custom column b… -
Next Gen Help Desk - Field Triggers in Visual BuilderSummary: Looking for advice on how to replicate Field Triggers built for Classic Help Desk using Application Composer in Visual Builder for Next Gen Help Desk Content (r…
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How to Format HR Help Desk Service Request NumberSummary: Could you please help me in formatting the HR Help Desk Service Request Number as below. Client request to FORMAT the Service Request Number as "SRYYYY0000001",… -
Need clarification on User Subscription utilizationSummary: Will the Inbound Email communication be considered as a separate user and utilize one user subscription license Content (required): Hi All, This is for my basic…
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Is it possible to configure milestones based on Category/sub category?Summary: Is it possible to configure milestones based on Category/sub category? Content (required): Hi Team We have use case where we need to define milestone based on c… -
How can I auto-populate the content of subject and problem description field in HR Helpdesk?Summary: There is a requirement to auto-populate the content of subject and problem description field while creating a service request in HR Helpdesk. Can someone please…
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Can we set Primary Point of Contact so it doesn't auto populate?Summary: Wondering if it is possible to edit the Primary Point of Contact (PPOC) field so that it doesn't update with any name when opening an SR, this currently shows t… -
Is it possible to get a full list of the smart actions in HRHD?Summary: **This post was created as part of a How to Service Request (SR) This is related to smart actions in the Nextgen HR Helpdesk request Navigate to Nextgen HR Help… -
Read Only CheckboxesHi, when a checkbox is set to read only, the value displays as On/Off. This doesn't make sense from a user point of view. Is there any way to change this to display as Y…
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How can we trigger a notification to the person assigned when there is an update on the SR?Summary: Requirement: How can we trigger a notification to the person assigned when there is an update on the SR? Foe example, if an internal note is added to the SR. Co…
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Want to link the HR Help Desk tickets to configured Action and Action plans. Is there is a template?Summary: Template to link Action & Action plans to the HR Help Desk tickets Content (required): We want to link the HR Help Desk tickets to configured Action and Action …
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What causes a Position Sync to turn off?Summary: *Synchronize from Position turning OFF without reason Content (required): To my knowledge, all HCM roles are assigned to position sync ON. However, even with th…Kelly_at_D&R 71 views 1 comment 0 points Most recent by Simona Stoian-Support-Oracle Human Capital Management -
Case Management - Restrict cases based on Legal EmployerSummary: Restrict cases based on Legal Employer Content (required): We are implementing the Case Management. There are 2 roles i.e. Case Manager and Case Worker. There a…
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Is there a way to search HR Help Desk Service Requests by Person NumberSummary: Is there a way to search HR Help Desk Service Requests by Person Number? Content (required): Wondering if there is a way from HR Help Desk My List - Search to s…
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Change a Start DateSummary: Change a Start Date Content (required): We have a worker that has been added to the system as of the 8th of May. This is a Bank Holiday so their start Date need…
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How to conditionally display a Section in HR Helpdesk based on user role (through VB studio)Summary: We would want to conditionally hide "browse popular article" section in my help page. It should be visible for only line manager and for employee it should not …
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How to manage Restriction/Control of visibility of Service Requests to HR Helpdesk administrators?Content (required): Currently a Helpdesk Administrator can view all Service Requests raised in the fusion by the employees. We have a requirement where we want to restri… -
Is Case Management part of NextGen Help Desk?Summary: Could someone please help me understand if Case Management is part of NextGen Help Desk? Content (required): We are implementing NextGen Help Desk and would lik…
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Inactive assignments of an employee are currently being displayed in the HRHD Agent UISummary: Inactive assignments of an employee are currently being displayed in the HRHD Agent UI, which can be confusing for users. Specifically, when creating an HRHD re…
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HR Help Desk - NotificationSummary: We dont have any Inbound Email to create Service request. Only channel to create service request is Web. We need to send notification to Employee only on below …
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AZA: Rename Button Labels in HR HelpdeskSummary: Hi Team, We want to rename the button labels in HR Helpdesk. Example: We want to rename the Save and Close button in create SR page to Submit. We tried using Ap…