Category 691
Discussion List
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Has anyone used askQuestion rest API to find Knowledge base articles impersonating an employee?Summary: I would like to understand how to use the askQuestion api method to get KB articles impersonating an specific user Content (please ensure you mask any confident… -
How to create the Flexfields on Internal HelpdeskSummary: Requirement is to create additional fields on the Internal Helpdesk Redwood screen. 1) Can this be accomplished without using VB studio (preferred)? 2) Can we h… -
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Mass migrate or upload assignment rulesHello, We are in the process of migrating from classic Helpdesk to Redwood Helpdesk. We have hundreds of assignment rules currently and I was just wondering if there is …
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How to remove a resource from the resource organization?We have identified some users as resources and added them to the resource organization. How do we remove them as resources later? -
Can anyone explain how a Resource Directory works and how should it be set up for HR Help Desk?What are the ideal steps to be followed to set up Resource Directory and in what sequence? Is the Organization set up first, and then Resources are added? Are Resource T…
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Is it possible to add additional fields fields in SR page without VBCSSummary: We would like to add few additional fields on Service Request page. Is it possible to add additional fields fields in SR page without VBCS? Content (required): …
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Can we Merge tickets in HR HelpdeskSummary: Customer wants to merge multiple tickets with similar issue into a single tickets in HR HelpdeskVenkata Swamy Naidu Koppula 34 views 4 comments 0 points Most recent by Lisa Wilkes-Support-Oracle Help Desk
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Milestone Entitlement Rules report in HelpdeskCurrently under Subscription Management -> Entitlement Management -> Standard Coverage we have defined the template and under this we have created conditions (Category N…
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Manager approval emails approve reject buttons?Hi, We are using nextgen helpdesk (HCM) and have built an object workflow that sends an email to manager if a certain request type is created. I have created an email te…
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Standard Dashboard Knowledge Management ViewsSummary: Running the standard dashboard "Knowledge Manager Views" and setting the filter Show View: SR Links here I have this graph Doing some data comparison between th…
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Insights into Extending Oracle Cloud Apps with Oracle Visual Builder and StudioI recently authored a blog detailing how Oracle Visual Builder can be a catalyst for innovation in your Oracle Cloud Apps. In the blog, I've shared insights into the cap… -
How to Hide Inline Attachments in Attachments Category in HR Help DeskHello All, We are trying to Hide the Inline Attachments in Attachments Category in HR Help Desk SR Request Page. We have checked below Profile Options but couldn't able …
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How to hide Product Code in HR Help Desk SRHello, We are trying to hide "Product Code" in HR Help Desk as per business requirement. We tried through sandbox but couldnt able to do. Can anyone guide the way.
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Help Desk FeedbackSummary: Hello, My stakeholders are interested in incorporating an automatic Feedback section into each ticket to gather the Primary Contact's thoughts on their resoluti… -
Redwood Helpdesk - Can you Add Fields to landing summary page?Are you able add fields to the landing summary page? We are able to so this on the responsive helpdesk so why can this not be accomplished in Redwood -
Case Management - Documents vs AttachmentsSummary: Difference in functionalities between Documents (Case Management) vs Attachments (HR Heldpdesk) Content (required): Hi Team We want to understand the difference… -
how do i install p6 eppm on azure cloudSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Has anyone experienced hz_parties table not be in synch with active person records?Summary: Scenario: Classic HR Help Desk - Agent goes to send response message to the Primary Point of Contact, however the email can't be found and we get a warning that…Scott Foos - Sr Manager HR Technology at ADT LLC 292 views 7 comments 0 points Most recent by Deana Wittman Help Desk -
How to import Inline Attachment via Import management?Summary: In some cases, HRHelpDesk Request related messages contain attachments that are inserted within the body of the email or message. We need to import inline attac…
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FBDI RoadmapSummary: Need clarity on FBDI approach for integration and roadmap for SCM/ERP/FIN pillars for bulk load. We came across this note https://support.oracle.com/epmos/faces…
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Canadian French Language Code is not working as expected.Summary: fr-CA' language code is not working as expected in EL Expression Content (required): Requirement: Business need translations on a custom text in Canadian French…
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How to translate tagged SR Category in Knowledge ArticleSummary: We are currently utilizing English, Spanish (MX), and Canadian French for Knowledge Locale usage. We have completed translation of SR Categories and Articles, h…
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What is the reference element for keeping a resource inside a queue?Summary: Hi, Our client encountered an anomaly on an sme this resource (sme) changed from an internship type contract to a fixed-term contract, thus changing the matricu…
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Is there a way to have a field to capture Maintenance Org for ISR?Summary: We are implementing Maintenance Cloud and using Help desk to capture Work Request information. There is no Field on the Standard Form to capture Maintenance Org…
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Redwood Helpdesk - colours for separating messages internal/emailWe are moving to the redwood helpdesk and we have noticed that there isn't an option to colour code the different message types that we have in responsive Is there are w…
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Knowledge Locale change to only Country in Analysis ReportSummary: Knowledge Locale change to only Country in Analysis Report Content (required): Is it possible in Analysis Report for the Knowledge Locale to only show Country i…
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How to modify Groovy script to send notification (bell) only wen the HD User send a message via WEB?Summary: Hello, I have this groovy script that send notification to the agent (AssigneeResourceId) when a new message is send/add to the service request via web, this ha…
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remove notification on the operator when posting a messageSummary: Hi, If an operator enters a message on the hr help desk, we would like to avoid receiving the notification when he enters the message himself. We found the code…
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Help Desk Outbound Emails do not always display in Inbox (inconsistent issue)Summary: Hello, We've been testing HR Help Desk (Next Gen) for a new implementation. During our most recent testing we noticed that the Automatic Acknowledgement email d…