Category 691
Discussion List
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What is the maximum video size in Case Management?Summary: Client is looking to attach videos to cases that could be up to an hour long. What is the maximum size? Content (please ensure you mask any confidential informa… -
manage saved searches HR Help DeskSummary: Hi all, If I create and save a filter making it available for all agents in service request management page, when I edit this filter will my colleagues see thes… -
Assigned Service Requests are missing in Agents HR Help Desk landing pageSummary: Hi Experts, Agents who are contractors are unable to see Service Requests in their HR Help Desk Landing Page. They are only able to see Service Requests which t…
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Unable to default the Status, Severity and auto close days based on categoryHow to default the SR status, severity and auto close days based on SR category. Business wanted to default Status, Severity and auto close days based on category I have…
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Blank Primary point of contactHi For employee, Primary Point of Contact is auto-selected on HRHD request creation but for agent primary point of contact doesn't show any values. I have tried followin…
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Can we set up email notifications for internal notes on SRs?Summary: Is there a way to set up notifications or emails for when someone leaves an internal note on an SR? Right now, we don't receive any alerts, so it's easy to miss…
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Is it possible to get a full list of the smart actions in HRHD?Summary: **This post was created as part of a How to Service Request (SR) This is related to smart actions in the Nextgen HR Helpdesk request Navigate to Nextgen HR Help… -
What is the difference of enabling Help Desk feature from Help Desk and from Service offeringSummary: Help Desk feature is available under 2 offerings - Help Desk and Service. What is the difference of enabling the feature from Help Desk offering and from Servic…
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Oracle HCM multiple log in attempts neededSummary: We have Company Single Sign On enabled at our organization but for SOME users, they need to click on "company single sign on" MULTIPLE times before they can suc…
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Service Time per Ticket - Report (Classic HR Help Desk)Hi all, We need a Report to calculate the time between the ticket's opening date and closing date and time, considering customer calendar (Considering work hours and exc… -
A sample Groovy Exp for when the agents claims SR then status should change from New to InprogressSummary: Next Gen:Could you please provide a sample Groovy script for when the agents claims SR(Assign to Me/Assigned to), the status should change from new to inprogres…
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How to hide the name of the person who created the knowledge article?Summary: How to hide the name of the Author in articles in HR Help Desk Content (required): hide name of the author knowledge article Version (include the version you ar…
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Need BI query or table for service request management offeringSummary: We need to create a BI report to show tickets that are yet not addressed for those requested /expected information is already provided. Content (please ensure y…hiteshsaroha 41 views 2 comments 0 points Most recent by MandeepGupta Reporting & Analytics for Fusion Service
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HR Helpdesk agents being made unavailable/inactive when not actively working on screenSummary: HR Heldesk agents are being made unavailable within HR Helpdesk when they are not actively working on the HR Desktop / HCM Screens. this is happending when the …
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case management primary point of contactSummary: Implementing case management for a customer. Not able to save page due to incorrect party id in primary contact field Content (please ensure you mask any confid… -
Resource's manager is showing blankSummary: We have noticed that the manager of the resources are showing as blank even though we can see that manager is assigned in security console and person management…
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how to enable "Next Gen Human Resources Help Desk User" role for all active employeeWe going to enable HRHD for our UAE client with headcount for 500+ employees. Enabling it manually for all 500+ employees is not possible. Please help me on how we can e…
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Can we increase the character length to 1000 in per_periods_of_serviceSummary: Customer wants to increase the character length to 1000 in DFF which uses table per_periods_of_service , requested review of the existing flexfield fields in th…
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Redwood Helpdesk CustomizationHi Team, Our third party support team customized the page to disable few fields and category is populated based on the business unit. I would like to make category and d…
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Redwood HelpDesk category alignmentHello! The company I work for has 5 total business units active. I enabled the Redwood Helpdesk in our Dev3 and Test environments so our HR Shared Services team can do s…
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Actions keep bringing up error when submittedSummary: Afternoon all, I'm not sure why this suddenly keep happening but when I create Actions for the Case form I keep getting an error message once its submitted. I h…
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How to set email channel field to blank while sending email?I have a requirement to set the email channel field to blank value when a user attempts to send an email. I have tried this via VB and this region does not seem to be cu… -
Adding Helpdesk request link to the messagesHi Team, How can I add a dynamic link in this section? This triggers an email, but there is no helpdesk request number and link attached here. Can you guide me on how to…
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Charges for installing Language Pack Plan in Oracle FusionSummary: There may arise a need in future where the client needs a different native language for Oracle Cloud Console. The navigation, menus, login screen and other feat…
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Is there any way of grey out the submit button while raising service request in the HRHD systemSummary: We would like to restrict/grey out the submit due to certain conditions such as if employee doesn't have active emirates ID she/he should not be able to click o… -
How to enable access to new custom report in HRHDWe have created custom report in HR helpdesk for Manager and Admin users how to grant access to the newly created report. We wanted to reuse the existing HRHD seeded rol…Goutam5555 32 views 1 comment 0 points Most recent by Cătălin Hurjui-Support-Oracle Reporting & Analytics for Fusion Service