Category 691
Discussion List
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Changes in HCM patch 23CSummary: HCM -Core HR and compensation Content (required): changes with patch upgrade 23C Version (include the version you are using, if applicable): Code Snippet (add a… -
HRHD Employee Search Quick ActionHi, I have a couple of questions about the new Employee Search quick action. Is it possible to hide the 'Actions' column in the search section. I've hidden the action bu…
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Is it possible to create a service request for an Inactive employee.Trying to create a Service request for an Inactive employee. May I know the best possible way to do it
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Delete Conversation Message in HCM Help DeskSummary: Delete Conversation Message in HCM Help Desk Content (required): There is a privilege 'Delete Conversation Message' for Next Gen Help Desk Agent role. However, …
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Next Gen HR Helpdesk: How to restrict certain Status for EmployeesSummary: Next Gen HR Helpdesk: How to restrict certain Status for Employees Content (required): Hi Team We have configured some custom status like Case Management, Re-op… -
Is there anyway to have email signatures on an SR like we have them on outlook at all?Summary: Is there anyway to have email signatures on an SR like we have them on outlook at all? Content (required): Version (include the version you are using, if applic…
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Restrictions for choice on Primary point of contact picker, when a user raise a Service RequestSummary: We would need to restrict employees to restrict the choice on primary point of contact ALL users including higher roles e.g. Mangers, Executive Directors etc. S… -
Can we increase the "Service Request Details" characters in Classic Hr Helpdesk?Summary: We want to check if there is any way we can increase the "Service Request Details" characters , If yes then how and whats the max limit.
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Removing Attachment type and categorySummary: How can we edit this Attachment layout . We want to remove this type and category under attachment in Classic Hr Helpdesk.
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External Employee EmailsSummary: External employees send an email to Fusion to be able to create an SR. System automatically detects that the email is for a specific category and assigns them t…
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Do we have feasibility in HRHD to raise Helpdesk request by CandidatesSummary: Helpdesk request by Candidate Content (required): We have a requirement that Candidate should raise a HRHD ticket for any queries in their recruitment process. …
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Redwood - HR Helpdesk23C - Reply to emailsSummary: Hi Experts. Thankyou for your time. I need some guidance regarding Redwood HR helpdesk. The customer has a requirement for the employee to be able to reply to e…
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I can't able to setup resource directory.Summary: Hi all, In helpdesk , I can't able to setup resource directory where we can add a resource for helpdesk request. Please help me how to setup resource directory …
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Does Redwood HR Helpdesk have Approval Workflows?Summary: I have not seen any workflow mentioned in documents. Our client seems like they wanted to have something like after the agents states a resolution, they want to…
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smart text is not auto populating variablesSummary: We are using smart text to support HR Agent emails, however it is not auto populating the variables Content (required): Version (include the version you are usi… -
HR Helpdesk Agents cannot see the all the tickets assigned to their queue other team membersSummary: Hello Experts, We have done the configuration of HR Helpdesk Nextgen (23A) where HR Queue is mapped to Resource Team and there are many resources in the Team. A…
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Redwood 23C - HR Helpdesk Reports and AnalyticsSummary: Hi All, I need some advice about the reports and dashboards under HR HelpDesk Manager - New. What is the criteria for these reports as I am struggling to obtain…
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I cannot create categories in HR Help DeskError message appears that does not allow progress in the creation of categories
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Is there a way to increase the allowed character limit in Help Desk responses?Summary: When responding to Help Desk tickets, it seems that we cannot type more than 1000 characters in a response. We are wondering if this character limit can be incr…
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Trigger to obtain the contact's phone extension fieldIt is required to create an "extension" field that is related to the contact's work phone number in HR Help Desk, so it was created in App Composer in the HR Help Desk o…
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Is it possible to populate the SR number & agent signature when composing messages?Summary: Content (required): Is there a way to auto-populate the SR number or a link back to the original SR when using the Redwood Help Desk platform to compose message…
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in employment information, the system first shows old employment relationships and not current onesSummary: By logging into the system as a help desk operator, going into the detail of a SR and clicking on the name of the main contact going into the employment informa…
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Can Knowledge Locale naming be changed?Summary: Changing of Knowledge Locale names Content (required): Customer would like to use Knowledge Locale, however they do not agree on how they are named. They would …
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Include SR details in Resource Added NotificationSummary: How can we add basic details such as SR subject or SR number to our notification? I was unable to find the above fields in this object, and have not been able t…
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Is there a way to mass 'cancel' tickets in HR Help Desk?Summary: We had a shared inbox forward emails to the HR Help Desk, but instead of just forwarding the current emails it forwards all the historical emails, so it created… -
How Popular Knowledge Articles are sorted under my help?Greetings, I would like to inquire if anyone within the esteemed Oracle community possesses knowledge pertaining to the method by which Popular Knowledge Articles are ar…
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HR Help Desk > Develop Employee Transport RequestSummary: HR Help Desk > Develop Employee Transport Request Content (required): Hello All, Our client employee may require private transportation services to airport, doc…
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Is it possible to set the visibility of the respective analyses for the roles in Helpdesk Next Gen?Summary: I have a question about the analyses/reports in the HR Dashboard. Is it possible to set the visibility of the respective analyses for the roles in Helpdesk Next… -
Configurar milestones en horasHi team, We need to configure the milestones for HR Help Desk according to severity. Low • First Metric response: 8hrs • Resolution Metric: 24hrs Medium • First Metric r…