Category 757
Discussion List
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Some users are not able to see custom content type article in Knowledge AuthoringSummary: Some users are not able to see custom content type article in Knowledge Authoring Classic Content (required): Hello, our knowledge author users are not able to … -
ERP Cloud Fusion Login Page > Company Single Sign-On Button > Ability to Customize the ButtonSummary: ERP Cloud Fusion Login Page > Company Single Sign-On Button > Ability to Customize the Button Content (required): Hello, Is there a way to customize the Company…
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Sharing Tips on Automating HR Help Desk Request WorkflowI would like to share my latest blog post with this community. In this post, I dive deep into the process of automating the HR Help Desk Request workflow using Oracle HR… -
We are looking for any possibility where we can generate Deeplinks / External URL for a custom pageSummary: We are looking for any possibility where we can generate Deep links / External URL for a custom page which we have created. We want to use that link in one of t… -
Automatic change of Help Desk Request status based on CategorySummary: Is it possible to have different interval period to automatically change the status of HD request from Waiting to Resolved to Closed based on category or any ot…
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Resetting the milestone based on the statusHi, We have configured milestones/SLAs based on the category. e.g. If the category is 'Absence' then milestone is 3 days If the category is 'New requisition request' the… -
Next Gen Help Desk - Categories DuplicatingSummary: Is anyone else getting some categories duplicating when scrolling through the categories? If I type in the category name, it doesn't duplicate, but when I just …
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How to prevent duplicates from appearing in the knowledge attachment search?Summary: In the creation of my knowledge I have attached the same file several times in different articles; when I search for that attachment from My Help, it appears se…
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Created Business Unit not availableSummary/Content: I have created a BU in HRHD, but when I go to create a Category to associate it to this new BU, it is unavailable from the drop down. Furthermore, only …Paul Howard-Miller-237778 31 views 2 comments 0 points Most recent by Paul Howard-Miller-237778 Help Desk
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Next Gen Help Desk - Getting the error while i click the Helpdesk iconSummary: Hi , While i click the Help Desk getting the below error. How to resolve this. Can any one has any doc to setup HR Help desk. Content (required): Version (inclu…
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Components in Visual Builder HR Help DesK are lockedSummary: The Components section when I open the visual builder from help desk pages is locked and I'm unable to perform changes. Content (required): Need to perform the …
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My Knowledge search not allowing space bar to workSummary: Hi all, When searching for or editing knowledge articles the space button does not work and Cannot use the space bar in My Knowledge. let me know for any possib… -
Loading users and Workers using HCM data loadSummary: Hi If any one is aware how to load large volume of users/workers through excel file (possibly HCM file load?), please share steps and navigations. thank you ! C…
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Redwood:Next Generation HR Help Desk - Monitoring Milestones for the HR Helpdesk RequestSummary HR Helpdesk Milestones Content (required): How are you monitoring your milestones in HR Helpdesk. Are you using the email notifications? Version (include the ver…
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Set Up VB Studio to Extend Oracle Cloud ApplicationsSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (required): OU Resources How-to : set up VB Studio Videos : E… -
Next Gen HR Help Desk - Issue while creationWe are facing an issue while creating a service request. We have a User with below roles but still we are not able to create the service request from Quick action "Creat… -
I need to promote the 'Get Subscription Entitilements' from version 0 to version 1.Summary: We are on 23A Redwood Next Gen HR Helpdesk. I need to promote the 'Get Subscription Entitilements' from version 0 to version 1. Is there any documentation on ho…
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Could you suggest a way to centrally manage the preference for "Preferred Knowledge Locale"?Greetings Oracle community, we hope this message finds you well. Our team is currently exploring the possibility of centrally managing the "Preferred Knowledge Locale" p…
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Data import to the Knowledgebase using REST APIHas anyone attempted to perform a data import to the Knowledge Base using REST API? If so, could you share your experience regarding the ease of use, challenges faced, a…
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Next Gen Help Desk - Field Triggers in Visual BuilderSummary: Looking for advice on how to replicate Field Triggers built for Classic Help Desk using Application Composer in Visual Builder for Next Gen Help Desk Content (r…
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Need clarification on User Subscription utilizationSummary: Will the Inbound Email communication be considered as a separate user and utilize one user subscription license Content (required): Hi All, This is for my basic…
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Read Only CheckboxesHi, when a checkbox is set to read only, the value displays as On/Off. This doesn't make sense from a user point of view. Is there any way to change this to display as Y…
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Is Case Management part of NextGen Help Desk?Summary: Could someone please help me understand if Case Management is part of NextGen Help Desk? Content (required): We are implementing NextGen Help Desk and would lik…
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How to create a Descriptive Flex Field in HR Help Desk - Create Service Request PageSummary: Hi Team, We have a requirement to create a Flex Field of Username in Create Service Request Page. But, I'm not knowing which Module or Name I should choose to c…
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HR Service request not appearingSummary: Hi all, In HR Help Request Service request is not visible and same is there in report of list of service request. Please let me workaround to fix this issue. Th…
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How to set up a Notification to go to users when they Create a Service Request?Summary: We want to set up a auto notification for when a user creates a service request they automatically receive a notification as confirmation displaying basic info … -
Milestones are not visible to SRSummary: I have created availability and exceptions using subscription management, and even Milestones are defined as the first response and resolution metrics, the proc…