Help Desk
Discussion List
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How to show lookup values on selection of other lookupHi Experts. On HR Help Desk SR Creation page, we have created few custom fields using standard lookups to select attributes related to the Main Category of SR. Requireme…Ritesh Raut 11 views 1 comment 0 points Most recent by Babatunde Ayodele Visual Builder Studio for HCM -
Assigned To field is empty in HR HelpdeskSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
Assigned to field is blank for the user on service request edit page for HR HELP DESKSummary: The user is contingent worker with limited access. Content (required): Not sure which exact privilege gives access to list of value for person search field on "…Muskan Dhingra-HCM 372 views 7 comments 0 points Most recent by Neeraj Chaurasia-Oracle Human Capital Management -
Custom Alert composer - not receiving email notification even its shows as sentSummary: Custom alert created for term employee Filter condition: ${PersonNumber} = '25341' ${TerminationDate} IS NOT NULL Recipient expression: Manager Mail ${AlertUtil…Ankush_Jadhav 51 views 8 comments 0 points Most recent by Volodymyr Faranosov Human Capital Management
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I am new helpdesk resource agent and unable to mark as action task as completedSummary: I am new helpdesk resource agent and unable to mark as action task as completed. Please suggest what can be issue
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HR Help Desk: Unable to check Action Plan step completionSummary: Hello, We are currently testing HR Help Desk (next gen) and are running into issues with completing Action Plan steps. On the page, there is a checkbox for the …
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Bell Notification for New SR creation to primary contactWe have a requirement to send bell notification to Primary contact i.e employee when New Helpdesk request is created. we used the below script which is not triggering no…
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DOR > Attachments > Preview Button > Side Panel > There's no attachment to previewSummary: DOR > Attachments > Preview Button > Side Panel > There's no attachment to preview Content (please ensure you mask any confidential information): Hi There, We h…Hazel Hernandez 305 views 21 comments 1 point Most recent by Hazel Hernandez Human Capital Management -
Restrict Submit Action for Managers on Old Time CardsSummary: Hi, We have a requirement to prevent Line Managers (MSS) from submitting employee time cards that are more than 45 days old in Redwood Time Cards. We explored V…Mohammed Zubair Ahmed 33 views 1 comment 0 points Most recent by Volodymyr Faranosov Human Capital Management
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Fusion AI Agents in HR Helpdesk for Ticket Triage and ResolutionHi everyone, We're looking to understand whether there are any out-of-the-box AI agents available within the Oracle Fusion HCM HR Help Desk space, particularly for servi…Vishala Vuppuluri 216 views 2 comments 1 point Most recent by Jan-Carel de Groot-Oracle AI for Fusion Applications
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We need a Groovy script that sends notifications to queue members when a HelpDesk request is createdSummary: Hello, We require a Groovy script that sends notifications to queue members when a Help Desk request is created and assigned to a queue during the request creat…
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Specialization opt not visible under Learning Item Type at Learning Assignment Page after 26B updateWe were checking on the page for Learning assignment and found that after the 26B update Learning item Type filters is having new option as Learning Path, and Specializa…
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Is there a way to hide case when clicking on the primary contact?How can I hide the case tab from HR Help desk?
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Is it possible to add employee details from assignment screen into service request details page?Summary: There is a requirement where customer wants to see assignment data, person data in the service request screen while creating a service request.
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Multiple holiday calendars in Next Gen Help DeskSummary: Multiple holiday calendars in Next Gen Help Desk Content (required): We have a requirement to implement different holiday calendar for different regions. The SL…
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Is it possible to modify the Attachment Category field in HR Help Desk (Next Gen)?Summary: After the 22C update, we noticed the new Category field used for adding Attachments to a Help Desk Request. It can be confusing for some to see two Category fie…
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Bad Request: A database constraint was violated while storing the changes in the database - HRHDSummary: While creating categories in HR Helpdesk, we're receiving error mentioned - Bad Request: A database constraint was violated while storing the changes in the dat… -
helpdesk ticket Need to trigger when new person is hired and the journey is automatically assignedSummary: is it would be possible that, when a new person is hired and the journey is automatically assigned after add pending worker, a helpdesk ticket could also be sen…Swati Vangala-Oracle 61 views 5 comments 0 points Most recent by Margo Mazz Visual Builder Studio for HCM
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Worker's phone number does not appear in the Security ConsoleSummary: Hello everyone, Has anyone ever encountered an issue where a worker's phone number does not appear in the Security Console (as an admin) even though it is corre…
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Category visibility based on parameters (Audience Management)Hi Experts We are having requirement to avail L1 to L4 categories. Where we are using L1 & L2 categories in Seeded category field as a hierarchy. and L3/L4 in Select Att…
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Bell and email notification when Maintenance Work Order is created from Internal Service Request.Summary: Hi All, I am working on Oracle Fusion Internal Service Request notifications. Requirement: When a Maintenance Work Order is created from an Internal Service Req…
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Redwood: How to customize Need help? Contact Us section to show representative based on their AORSummary: How to display relevant "Need Help? Contact Us" information based on the module the user is currently accessing. Specifically, we want to know if it's possible …
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Hide categories based on user's security rolesHello We have plenty of custom helpdesk categories. While creating a new SR, I would like to hide certain categories based on the security roles assigned to users. For e… -
How to restrict the visibility of categories in HR Helpdesk?Summary: Is there a way to restrict categories on the basis of countries/ department/ grade etc so that the people who don't belong to that specific country/ department/…
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How to populate custom lookup field based on seeded field value selection.Hi Experts We have below requirement : We are using seeded category hierarchy field. Where we are showing L1 to L4 levels. What we want when user selects the Category th…Ritesh Raut 43 views 1 comment 0 points Most recent by Volodymyr Faranosov Visual Builder Studio for HCM
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"Category Hierarchical Picker" Template for HR Help DeskSummary: In reviewing the Field Templates available for HR Help Desk in Visual Builder, I noticed that there was one called "Category Hierarchical Picker" that seemed li… -
Can we restrict custom lookup values based on roles/department?Hi Experts On HR Help Desk SR Creation page, we have created few custom fields using standard lookups to select attributes related to the Main Category of SR. Requiremen…
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Admin was unable to Approve/Reject BPM task via RESTSummary: Apart from the Admin Initiated BPM task, Is there a way Admin can take action on BPM Task that is not initiated by admin's self. Content (please ensure you mask…
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Knowledge Management in HR Help DeskSummary: Hi Expert, I'm facing an issue with Knowledge Management in HR Help Desk. I'm unable to create articles in Knowledge Authoring. I've already enabled the require…
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Can we hide warning sign from helpdesk request pageHi Experts Is it possible to hide warning sign from below page? Navigation 1: Help Desk> Help Desk Request Navigation 2: Help Desk> My Help