Help Desk
Discussion List
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How to find employment query option on responsive UISummary: We are unable to find employment query option in responsive UI under my client groups Where can it be located ? We need it for seeing if the grade on the assign… -
Schedule frequency for "ESS job to create index definition and perform initial ingest to OSCS"Summary: Would there be any negative impact on system performance if we schedule ESS job "ESS job to create index definition and perform initial ingest to OSCS" with par…User_2025-03-07-00-34-24-013 257 views 4 comments 1 point Most recent by Gangapalli Raghavendrareddy HCM REST APIs -
Data access for REST custom fields in Case ManagementSummary: We have created custom fields in VBCS using REST API calls to bring data from outside the Case. We have fields fetching all the employees using REST API. Why th…Chandra Shekhar Narayan 11 views 0 comments 0 points Started by Chandra Shekhar Narayan Visual Builder Studio for HCM
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HR HelpDesk Error Response during RestAction - Create a New Help Desk RequestSummary: HR HelpDesk Error Response during RestAction - Create a New Help Desk Request. We have issue only for the following employee, who is also a line manager. Both t… -
How to add dynamic parameter to a BIP report for parameterHi All, We need to add a Print button in case management page (as attached) which provide output (PDF format report) with a call to BIP report. The Report which we build…Chandra Shekhar Narayan 1 view 0 comments 0 points Started by Chandra Shekhar Narayan Visual Builder Studio for HCM
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How to Export the Organization Chart?Content Hi, We are reviewing valid solutions to build the organizational chart of the company, by position, department or employees. We know that the HCM Fusion interact…Mirtha Antequera Borges 428 views 5 comments 0 points Most recent by Nikhil Dugad Human Capital Management -
Is it possible to dynamically display a link on the New Help Desk Request page?Summary: Ability to add a URL link or attachment to a new help desk request ticket that displays only when specific help desk request category is selected Content (requi… -
can we grey out the service request summary after the SR has been loggedSummary: Currently our SR description area is updatable even after the SR has been logged. This gives an opportunity to employees to change the content at any point when… -
Need to create a deep link to Create Service Request pageSummary: Need to create a deep link to the Create Service Request page but it is not available thru the Deep Link configuration page. Content (required): Need to create …
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Can inactive employees/employees exiting the company have access to HR Help desk?Summary: Hello Team, We were wondering if employees who are inactive or who are exiting the organization would be able to access HR Help Desk? Kindly let us know. Regard…Rajaraman Subramanian 11 views 2 comments 0 points Most recent by Rajaraman Subramanian Human Capital Management
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How to assign cases to case workers using service assignment rules?Summary: Hello Team, When we create a sr via hr help desk, we can make sure it is routed to a specific agent via service assignment rules and queues. How can we do the s…Rajaraman Subramanian 1 view 2 comments 0 points Most recent by Rajaraman Subramanian Human Capital Management
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Is there a way to change the character limit for the Problem Description field in HR Help Desk?Content (required): Our current character limit is set as 1000 which is too short for tickets that we are creating with the Oracle Digital Assistant. I have looked at th…
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Redwood HR Help Desk - Auto-assign Action Plans based on the SR CategoriesSummary: I am working on the implementation of the new HelpDesk Redwood solution and have a requirement to auto-assign Action Plans based on a SR Category. Does anyone h…
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When setting SPF entries, are these restricted to only mail servers for that specific solution?Hi, I have a query regarding SPF policies below if anyone can provide any guidance on this please. When setting SPF entries, do you know if a SPF entry for Oracle is res…Aaron Dorrian 21 views 6 comments 0 points Most recent by Mihai Nedelea-Oracle Fusion Applications Administration
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What Privilege's are needed to update agent field (Assigned To) in help deskSummary: Assigned the Next Gen Manager role however, the Manager is unable to make changes to the Agent Field (Assigned To), when assigning Next Gen Admin role the admin… -
Transaction Console Seeded ReportContent hi, do we have seeded reports from Oracle, that shows the different transactions that are in the different Transaction Console statuses: Auto Recovery Completed …
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HR Help Desk Phone and chat integration with GenesysSummary: We are integrating with Genesys for Phone and chat in HR Help Desk. Please share any documents or relevant links which will help in this integration. Also let u…Sridevi P 6 views 1 comment 0 points Most recent by Iulian Brinzoi-Nuta - HCM-Oracle Human Capital Management
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Assigned To field is empty in HR HelpdeskSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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Unable to find the table which captures the Appointment related details into case in Case ManagementSummary: I am not able to find the table which will capture the Appointment related details when we create a appointment with case in case Management. Can anyone help me…
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where is ORA_PER_POSITION_BUDGETING_ENABLED profile optionSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to add custom HR Help Desk infolets with option to navigate to detailSummary: We are looking to add custom HR Help Desk infolets that would allow the user to have the option to click on the "navigate to detail" button. Content (required):… -
Visual Builder Studio Error: The call to the crmRestApisCreateEdit service failedSummary: Facing the following error message when trying to edit the layout of an HR Help Desk page in Visual Builder Studio. Error Message: The call to the crmRestApisCr…
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trying to get Contributions plansHello guys im using the REST end point /fscmRestApi/resources/11.13.18.05/compensationPlans but i keep getting 403 Forbidden knowing the user in the basic auth has all t…
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PrimaryContactEmailAddress field empty and greyed out on HR Help Desk Service Request pageSummary: HR Help Desk Primary Point Of Contact Field populates however, the Primary Contact Email Address field appears empty and greyed out. Does anyone know why this i…
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Agents being "Assigned To" a Service Request in HR Help Desk is not being savedSummary: Hi Oracle Experts, When agents are assigned to work on a Service Request and selecting the 'Assigned To' is not getting saved. I checked the agent is having Res…
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Can a person with the Person Type "Not managed by HR" use the HR Helpdesk functionality in Fusion?Summary: We need to be able to inform HR Management & SMEs of the impact of converting groups of people to Not Managed by HR. Most of the information in here (CC) is pre…Simon Hall - Wiltshire 22 views 2 comments 0 points Most recent by Simon Hall - Wiltshire Human Capital Management
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Report to show View Count on Knowledge ArticlesSummary: Report to show View Count on Knowledge Articles Content (required): We are looking for a report which shows the number of views on published Knowledge Articles/…
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Is it possible to remove Date of Birth off the Add Contacts search page?Content When an Helpdesk agent goes to the contacts section and adds a contact via search, they are able to search for a user and see their date of birth. is there anywa…
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Audit History on Action performs on HR Help Desk RequestSummary: To be able to retrieve the action perform by employee or agent on the assignment or re-assignment of Categories and Queues of an HR Help Desk request Content (p…
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Repository Setup Issue in VBCS After CloningAfter cloning our test instence, and performing merge requests, the Git section prompts to either set up a new repository or push using the command line. When attempting…