Help Desk
Discussion List
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Unable to add manager on helpdesk service requestSummary: Hi All, I am unable to add manager on helpdesk service request(agent flow) page. The page throws error "The manager hierarchy isn't setup for the primary point … -
Shared Data Access Potential IssuesHello, We have developed a report to show the users who currently have their data shared between initiator and recipient to see what's outstanding. Is there a way to mas… -
On The Design Of Parallel And Serial Approval RoutesIn the approval rules step in the system, you know that there are some approval steps. For example, personal info and hire an employee or document records. When these ap… -
Visual Builder Studio excel down load option not availableHi All, we are using Visual Builder Studio for our support ticketing tool, however we are not able to download all the tickets into excel or rather there is no download …Phani_Katravullapalli 1 view 0 comments 0 points Most recent by Phani_Katravullapalli Visual Builder Studio for HCM
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how to fix failed termination transactionSummary: One of the HR of our client had to terminate one of the employees in the system. The direct reports of the employee being terminated have been transferred to an…Christian Suarez 161 views 9 comments 0 points Most recent by Pavan Kumar Thummalapalli Human Capital Management -
HR Helpdesk process flowSummary: Where can I get the HR Helpdesk (Redwood or otherwise) process flows Content (required): Oracle provides process flows for Workforce Deployment, Workforce Devel… -
How-to manage Capability, Grievance, Misconduct procedures using Extensible FlexfieldSummaryThis is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" ContentFusion Application customers may want to capture additional data…Dr Surlina Yin-Oracle 312 views 7 comments 8 points Most recent by Dr Surlina Yin-Oracle Human Capital Management -
Can we make changes to Name format in Redwood Helpdesk?Summary: Currently HRHD is pulling through full names, first name & middle name. Is it possible to remove the middle name from the dropdowns of "Primary point of Contact… -
Unable to search SR in new Customer PortalSummary: We have experienced that in new Customer Portal, we are unable to search for Service requests(Where the user has not as Primary Contact), Eventhough we have use…
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Redwood Helpdesk CustomizationHi Team, How to open the already customized page on the visual builder studio. whenever I edit the page, the default business rule is opening, not the customized page. T…
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403 error when trying to preview the changes in VBSSummary: We created a new project to make the change related to the case management field. After making the change, when we preview the changes, we are getting this erro…Saloni_Sahu 21 views 1 comment 0 points Most recent by Deaconu Constantin Valentin-Oracle Human Capital Management -
Using Redwood to create an SRSummary: Hello everyone, I am trying to create a new SR using Oracle's new Redwood My Oracle Support page. Are there instructions as to how this works anywhere? In parti…DanielJMcMillian 91 views 2 comments 0 points Most recent by DanielJMcMillian Human Capital Management
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There is a way to translate the FUSION_APPS_CRM_ESS_APPID sentence and / or change the message?Summary: I need to conform in Italian the system message that appears once the service request is closed. Content (required): I need to change the FUSION_APPS_CRM_ESS_AP…
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I have 1000 odd employee records, but they do not have user records. I want to mass load usersSummary: I have found this one - https://docs.oracle.com/en/cloud/get-started/subscriptions-cloud/csgsg/import-batch-user-accounts.html But I am not seeing Account Manag…
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Why is my name on the welcome message (home page) not my set preferred name?Summary: We are getting requests to have a preferred name displayed on the landing page after logging in. The attached screenshot (name hidden) shows the field in questi…
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Turn off the notifications in HRHDSummary: ORACLE HCM is triggering many notifications and hence making it difficult or impossible for the team to manage those notifications effectively and efficiently. …Augustin Benjamin 31 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Help Desk
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"Category Hierarchical Picker" Template for HR Help DeskSummary: In reviewing the Field Templates available for HR Help Desk in Visual Builder, I noticed that there was one called "Category Hierarchical Picker" that seemed li… -
Enable Component in Visual Builder StudioWe have a page in Helpdesk named as Case, at the time of creation of case, need to add Dynamic Table Component. While try to add the component, the left panel named as C…MNaveedHaroon 21 views 0 comments 0 points Most recent by MNaveedHaroon Visual Builder Studio for HCM
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Redwood enabled pages not availableSummary: All redwood enabled pages are not loading (like below) - this includes Journeys, Touchpoints, Helpdesk, Case Management, and Opportunity Marketplace. We've trie…
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How to update user email address using HDL?Summary dat file formatting for user email address load in HDLContent In R11 with HDL in Full, we are attempting to update user email addresses via data load. I have loo…User_2025-01-28-22-05-08-618 1.8K views 10 comments 1 point Most recent by User_G57ZC Human Capital Management -
Custom Alert composer - not receiving email notification even its shows as sentSummary: Custom alert created for term employee Filter condition: ${PersonNumber} = '25341' ${TerminationDate} IS NOT NULL Recipient expression: Manager Mail ${AlertUtil…Ankush_Jadhav 31 views 3 comments 0 points Most recent by Ravi Krishna Velchuri Human Capital Management
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Do we have a configuration document for implementing Oracle Redwood HR Helpdesk?Summary: We need to implement Redwood HR Helpdesk. I need the document to refer for the steps in order to configure Redwood Helpdesk. Can you please help me with the con…
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HRHD customized fields to be included in the column filters for SearchHello, We are looking for a way to customize (add/remove/adapt) filters on search pages with our customized fields. (for HRHD). Also, is there a way to get the history o…
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HCM Help Desk How to customize appointment creation notifications in Oracle Fusion 24CSummary: The size of the text in the notifications when creating appointments is not noticeable since it is a small box and is visible for a very short time. Is there an…
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HCM Help Desk.- how to customize pages of redwood in Oracle 24CSummary: HCM Help Desk how to customize pages of redwood in Oracle 24C Content (please ensure you mask any confidential information): Benefits obtained with this functio…
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how to integrate a Journey to HR Help Desk?I need to integrate Journey with HR Help Desk. In brief, I need to get a task that is creating a ticket in HR HelpDesk. Did any of you implemented such a kind of solutio…
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How can we get SOC report and Password Policies of Oracle Logfire WMSHi, I need SOC report and Password Policies document of Oracle Logfire WMS. That document need to share with our auditors. If there have any URL link to collect such det…Vijay11891 21 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Applications Security
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Is it possible to extend the Contacts popup template in the HelpDesk Request page using VBS?Summary: Hello, Customer has a requirement to add additional fields(to be derived from person Assignment level) in the Contacts popup. Can the Popup template be customiz…Amritha2184-Oracle 1 view 0 comments 0 points Most recent by Amritha2184-Oracle Visual Builder Studio for HCM
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Query for fetching Disciplinary action against an employee in Oracle HCMHi Everyone, I need a query to check if any disciplinary action is pending against any particular employee.
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Where can I find the Next Generation Help Desk Release Notes?Hello, I am wondering how I can find the Next Generation Help Desk release notes. I can't find them anywhere in the "What's New" documentation Oracle provides for other …Nicholas Rocchio 61 views 3 comments 1 point Most recent by Michelle Walter-Oracle Human Capital Management