Help Desk
Discussion List
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Can we modify the banner warning in redwood for mandatory fields?Summary: We need to modify the content of the banner warning which is displayed when a conditional mandatory field(category) is not filled in by the agents/users. Conten…iamroy 21 views 1 comment 0 points Most recent by Michelle Walter-Oracle Visual Builder Studio for HCM -
is there a way to limit the text limit on the standard fields on service request summary pageSummary: We are currently on 25A and using the classic HR help desk module. We have a standard field called " how can i help you" where employees can briefly tell what i… -
Agentic AI capabilities for Help Desk@Chris Warner @Michelle Walter-Oracle I am working on Agentic AI for Help Desk and I want to know all the capabilities where and how Agentic AI can help when we are conf…
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For ISR fields: department, location, manager, job: able to pull the values in summary pageSummary: Navigation for ISR--> HelpDesk--> Internal help Desk request--> Create Request-->Additional Fields with Drop Down list. Missing Technical workaround inside Inte…
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How to disable notification for checklist?Summary: Hello, Our client is receiving a notification which she wants to disable. Below shows an example of the FYI Task. When we checked one checklist, we saw the task…
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Sumathi Sivaraj-Oracle 133 views 4 comments 0 points Most recent by Shailesh.h.jain Human Capital Management
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Integration of Disciplinary Action Placeholder with Payroll for Employee SuspensionsHi Team, We have implemented a configuration as per our customer's requirement to capture and update employee disciplinary information and business decisions. This setup…Charuka Wijethunge 11 views 1 comment 0 points Most recent by Simona Stoian-Support-Oracle Human Capital Management
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Availability of a Comprehensive List of Cookies Created in HCM Related ApplicationsSummary: Does a comprehensive list of cookies and/or pixel tags created by Oracle OCI applications exist? If so, where can we find it for reference. Content (required): …
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Visual Builder Studio - HR Help Desk Layout Customization for Category / Sub Category field (HRHDSummary: Customize the Category field such that Top Category and Sub-Category are listed as parent-child node (i.e., Once user selects Top category, Child Category shoul…
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Single select button creation based on fusion Employee field in Redwood VBS HRHD (Internal Helpdesk)Summary: In HRHD (Internal Helpdesk Service Request) for VBS redwood customization we had requirement for bringing Employee Details (Employee number, Employee name) as t…
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I'm looking for redwood profile options list for 25CSummary: Content (please ensure you mask any confidential information): I want to know the list of profile options enabled in 25 C , specially to see if these are availa…
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We adopted Next Gen Helpdesk and having issue with agent availabilitySummary: We enabled Next Gen Helpdesk last week .Now we are using Next Gen Admin and Next Gen Agent role. Agent enters in HR Helpdesk area but agent seems not available …Sangita Vats 11 views 4 comments 0 points Most recent by Michelle Walter-Oracle Human Capital Management
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HR Helpdesk Groovy Script: User and Agent Email NotificationsHello, I need a Groovy script to automate email notifications for HR Helpdesk. When a user updates an SR, notify the assigned agent. When an agent updates an SR, notify …
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HRHD - Change in Communication ChannelSummary: We have a process that a user sends an email to our HRmailbox in outlook, and it relays to Oracle HCM and creates a HRHD ticket and responds with an email to th…
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Department Flexfields are not PopulatingSummary: Good day! As we are trying to replicate the configurations done from one environment to another (TEST to DEV8), we have encountered issues with the Extensible F…
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Is there any impact of installing Language Packs?We have a requirement to allow users to enter or view data in Dutch language. is there any impact of installing Language Packs
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My Knowledge in Redwood HelpdeskSummary: My Knowledge page of Redwood Helpdesk (in addition to My Help app) Content (required): I've seen the "My Knowledge" link in the navigation structure definition …Nizam AB Mogal 222 views 13 comments 0 points Most recent by SherinSarahPhilips Human Capital Management -
Approval should go to the person outside the organization.Summary: Approval should go to the person outside the organization. Content (required): Hi, Is there any possible way to set the approver outside the organization.? For …
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Helpdesk/ Case Management - Helpdesk Agents/Case Managers to search employees on employee searchSummary: The problem statement of my client is that - Currently Helpdesk agents or case managers can use either person number / name / email id/ assignment number to sea…DivyaMurari.Rajasekaran 61 views 6 comments 0 points Most recent by Om Yadav-Oracle Work Life Solutions
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Not seeing Omnichannel routing options for Automatic queues in HR HelpdeskSummary: Hi All, We are using Redwood Helpdesk and enabled omnichannel routing. We've created assignment rules and queues to assign HRHD requests to queues and it's work…
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Redwoods for Sales Order: Sales Order (New), I can't search for an order that beyond 7 days? sSummary: Order Management Sales Order (New) Search tab is not available Content (please ensure you mask any confidential information): Version (include the version you a…
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How to configure Product Usage Groups in Redwood HR Help Desk?Summary: How to configure Product Usage Groups in Redwood HR Help Desk? Do we have any guide or configuration document to refer? Content (please ensure you mask any conf…
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Unable to add indirect manager (You must enter a valid value for the Type field. (PER-1530231)Summary: We have added a new common lookup in PER_SUPERVISOR_TYPE which is an indirect manager. However, upon selecting the new value in the add non-worker transaction, … -
redwood help desk task menu is not loadingSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…
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How to create the user group against knowledge ArticleSummary How to create the user group against knowledge ArticleContent Hi Guru's, I am having a requirement to configure the knowledge articles only for a specific countr…User_2025-02-10-21-48-07-450 178 views 3 comments 1 point Most recent by Muskan Dhingra-HCM Work Life Solutions -
HR Help Desk - Restrict Category selectionSummary: How can we restrict a user to select Top Category in case the Child categories exist for them, while raising a Service Request in the HR Help Desk? For Example-…
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On Redwood HRHD we are seeing Classic Knowledge Management PagesSummary: Hello, When we go to the Knowledge Tab, we see the Classic Knowledges pages, though we have Redwood HRHD enabled Can anyone please guide what could be missing C…
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Change in Grade step not updating salarySummary: We are using Grade Step Ladder and each step has a rate associated with it. But when the assignment is updated with the Grade Step, it is not updating the salar…VivekHCM 161 views 3 comments 0 points Most recent by Maria Cristina L. San Jose Human Capital Management