Intelligent Advisor
Discussion List
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How to retrieve INCIDENT ID created at the END of an Interview?Summary: Is there a way to retrieve INCIDENT ID created at the END of an Interview, so I can further handle other incident data via javascript? Content (required): Versi…Bruno Aun 11 views 1 comment 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service -
How to use URLs from an OIA attribute as a Text Link in BI PublisherSummary: Content (required): I have URLs stored in OIA attributes. I would like to have the URL create a link using text in the RTF. For example instead of the form show…User_2025-10-31-01-08-51-703 51 views 2 comments 0 points Most recent by User_2025-10-31-01-08-51-703 Intelligent Advisor for B2C Service -
Renaming a hub projectSummary: I need to change a hub project, I wanted to confirm by renaming the folders it xprj, if there was anything I'm missing. Content (required): when starting a proj…User_2025-03-07-01-32-42-212 31 views 2 comments 0 points Most recent by User_2025-03-07-01-32-42-212 Intelligent Advisor for B2C Service
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Screen is no longer relevant but is still showing up, why?Summary: Content (required): I have a screen that is set to show if relevant otherwise never. When it is relevant it shows up and the user can use it as expected. If the…User_2025-10-31-01-08-51-703 52 views 3 comments 0 points Most recent by Davin Fifield-Oracle Intelligent Advisor for B2C Service
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Can OIA dynamically show either Next or Submit button on a screen?Summary: Can OIA dynamically show either Next or Submit button on a screen? Content (required): We have a requirement to show either the Next or Submit button on various…
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What is the recommended resolution for images used in input controls?Content (required): What is the recommended resolution for images used for input controls created from Value lists? Is there a recommended or optimal pixels x pixels siz…User_2025-10-31-01-08-51-703 41 views 3 comments 0 points Most recent by User_2025-10-31-01-08-51-703 Intelligent Advisor for B2C Service
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New interview not seeding in logged in user's contact informationSummary: Interview is not using logged in contact ID to load contact details. Content (required): We have this interview that is using a custom version of OPA widget 1.2…Patrick Duhaime 41 views 4 comments 0 points Most recent by Patrick Duhaime Intelligent Advisor for B2C Service -
OPA and HCM IntergrationSummary: Content (required): Hi All, What is the process for integrating OPA and HCM ? Any reference or documentation will be of great help. Is there any OOB connector a…User_2025-02-08-07-55-38-980 41 views 1 comment 0 points Most recent by Srinath Srinivasan-Oracle Intelligent Advisor for B2C Service -
How to display siblings on an interview screen.Summary: Content (required): I have two entities descending from Global that are siblings and are related to each other with a sibling to sibling relationship. How do I …User_2025-10-31-01-08-51-703 11 views 10 comments 0 points Most recent by User_2025-10-31-01-08-51-703 Intelligent Advisor for B2C Service
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Functionality to download/export user interviews from Intelligent AdvisorSummary: Is there a way to download/export user interviews conducted in Intelligent Advisor. I can see we have metrics, where it shows the numbers on daily interview etc…
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Is there an easy way to create tiles in OIA Interview?Summary: Content (required): Is there an easy way to display clickable tiles on an interview screen using a menu attribute or an entity? Rather than having a drop down m…User_2025-10-31-01-08-51-703 41 views 5 comments 0 points Most recent by User_2025-10-31-01-08-51-703 Intelligent Advisor for B2C Service
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Send email reminders to customersSummary: Send emails to customer when interview not completed Content (required): I have enabled checkpoints in OPM, this is for logged in customers. when customer not s…Chakravarthy Elchuri-175313 31 views 1 comment 1 point Most recent by Chakravarthy Elchuri-175313 Intelligent Advisor for B2C Service -
CASDK-0008: Could not retrieve operation versions from connected hub. (while integrating OIA-DB)Summary: Content (required): Hi team, As we are trying to integrate OIA (interview) with oracle database inside OIC and as we start configuring the endpoint for OIA Adap…Ankan Chanda 31 views 0 comments 0 points Started by Ankan Chanda Intelligent Advisor for B2C Service
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Capture the user's operating system within an interviewSummary: Best way to capture the user's operating system. Content (required): Hi all, I have a need to capture the user's operating system and use it as criteria in the …Patrick Duhaime 31 views 0 comments 0 points Started by Patrick Duhaime Intelligent Advisor for B2C Service
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Copy values from a sibling entity to a child entitySummary: Content (required): I have an entity called the narrative that has a sibling called the project and a child called the nibling. Global the project the narrative…User_2025-10-31-01-08-51-703 21 views 16 comments 1 point Most recent by User_2025-10-31-01-08-51-703 Intelligent Advisor for B2C Service
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Interview service in OIAHi Team, We have implemented OIA within the Agent Desktop using the Assess API in the SOAP Assess service. This will always consume a Tier 3 session. We have been using … -
About high-availability and resilience in oracle intelligent advisorContent Hi, Is there document available on PIA high-availability and resilience. Thanks, VasaviUser_2025-02-12-05-15-26-069 13 views 0 comments 1 point Most recent by User_2025-02-12-05-15-26-069 Intelligent Advisor for B2C Service
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Integration Between OPA and Oracle Commerce CloudSummary Best way to Integrate OPA with Oracle Commerce CloudContent Hello Everyone, I am new to OPA , and we have a requirement to integrate OPA with Oracle Commerce Clo…Mukesh Kalal-Oracle 33 views 0 comments 1 point Most recent by Mukesh Kalal-Oracle Intelligent Advisor for B2C Service