Oracle Best Practice
Discussion List
-
Auto Assignment Not working after SR being updatedSummary: For SR update scenario the Queue and Assigned To fields are not being updated automatically. Content (please ensure you mask any confidential information): Hell… -
Video: Open URL In a New WindowOpen URL In a New Window: Use a Smart Action to open a contextual URLin a new browser window From the Implementing Redwood Sales video series -
Attachments in Oracle Service Workorders is Extensible?Summary: Hi, we want to add custom field called "Projects" in attachments within Workorder and Service Request Layouts. Is Attachments functionality can be extended? If … -
Service Request Delegation Using HCM Roles & DelegationSummary: Setup SR Delegation for Service Agents (Service Representatives) Content (please ensure you mask any confidential information): Hello Support, We are working on…
-
Video: Working with AttachmentsWorking with Attachments: Adding the attachments component to a panel, subview and the create record page. From the Implementing Redwood Sales video series
-
How to Enable and Test Service Request Summarization with Generative AI in Fusion ServiceSummary This guide explains how to enable the Service Request (SR) Summarization feature in Oracle Fusion Service. The feature uses Generative AI to automatically create… -
Video: Group Fields & Text AreaGroup Fields & Test Area: Using the Group feature for form alignment, and modifying the rendering to have Long Text be...long. From the Implementing Redwood Sales video …
-
Best practice recommended for migrating Customer Work Orders & associated FFS activitiesDear team, We have a requirement to Bulk upload Work Orders in Fusion Service which must create activities in Fusion Field Service. We are planning to use Import Managem…
-
How to default SR Details to expanded view modeService agents often need to access key information on a Service Request as quickly as possible. However, navigating to the Service Request Details page and then manuall…Edson Junior, Oracle 93 views 4 comments 0 points Most recent by Edson Junior, Oracle Fusion Service
-
Fusion Service AI Extensibility GuideOverview Fusion Service Center now has the building blocks to place AI where work happens: inside Service Requests, smart actions, recommendation cards, summaries, custo…
-
Help Desk: Set Field Values On Value Change of OOTB FieldsThe example below can be used with any Help Desk field such as CategoryId. Below are steps to listen to a field value change and how to set field value. Different Help D…Edson Junior, Oracle 456 views 11 comments 5 points Most recent by Edson Junior, Oracle Fusion Service
-
How to bind oj-select-single template in Dynamic Layout to show auto-populated valuesSummary: Hi everyone, I am working on an extension in Visual Builder Studio (VBS) for Redwood Oracle Fusion Service (Work Orders / Service Requests). Business Requiremen…
-
How to perform contract novation from one vendor to another vendorHi Team, How to perform contract novation from one vendor to another vendor Please advise on this Regards, Sateesh. Content (please ensure you mask any confidential info…
-
How to Enable Asset-Based Layout in Visual Builder StudioOverview Welcome to this guide on how to enable Asset-Based Layout (starting in 24B release) in Visual Builder Studio. This tutorial will provide step-by-step instructio…Edson Junior, Oracle 223 views 2 comments 0 points Most recent by Edson Junior, Oracle Fusion Service
-
Standard SR Overview Dashboard Showing No Data – Issue with 'Month' Field in Time DimensionHi Community, We are using the standard SR Overview dashboard under Fusion Service (Service Infolets > SR Overview tab). The dashboard is not displaying any data: Create…
-
CX Sales - Organization / HZ Party Record Accidently DeletedI have a record that was accidently deleted and needs restored. The record is showing as Status = 'I' and needs to be marked back to Active or somehow merged to a new re…
-
Exposing Relationships Table (Created Via Dynamic Choice List) on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle In our previous article , we demonstrated how to create standalone pages for custom objects in Ora…Edson Junior, Oracle 134 views 4 comments 0 points Most recent by Edson Junior, Oracle Fusion Service
-
How to add custom field(s) to the landing page in Redwood Service Center, Help Desk or Case MgmtOverview In this article, we are providing steps on how to add a custom column to the landing page. The principles shared in this article can be applied to the Fusion Se…Edson Junior, Oracle 1.2K views 13 comments 2 points Most recent by Edson Junior, Oracle Fusion Service
-
Experiencing Slowness in China & JapanSummary: We’ve received feedback from users in China and Japan that they are experiencing slow application performance (e.g., page load times, general responsiveness) wh…
-
Video: CX Extension GeneratorCX Extension Generator: CX Extension Generator automates the work of creating a top level custom objects, child objects (for both standard [24C and higher] and custom to…
-
Video: Control the Panels Views and Display OrderControl the Panels Views and Display Order: Show, hide and change the order of panels in the foldout detail view From the Implementing Redwood Sales video series
-
Scheduled Custom Groovy Object Function not found when invoked by ESS job on Custom ObjectHi everyone, I’m facing an issue with a Scheduled Custom Groovy Object Function in Oracle Fusion Application Composer, and I’d really appreciate some insight from anyone… -
Navigate from Service to Sales Contact PageSummary This article explains how to redirect the Service Contact page to the Sales Contact page in Oracle Fusion Service Extensibility. Some customers do not use live c…
-
Video: In App Navigation BarIn App Navigation Bar: One click navigation to Sales Dashboard and the first 8 items in Redwood Sales menu group. From the Implementing Redwood Sales video series
-
We have multiple ( 200 +) dynamic sections in Service Request Details page, best way to achieve itSummary: We are a new implementation to Redwood Service Centre. We have dynamic forms based on combination of SR category field and other custom fields. Based on the com…
-
Support Required to Restrict Create/Edit Organization Access in CDMHi Team, We have a requirement in Oracle Fusion Customer Data Management (CDM) to provide users with view-only access for Organizations. Users should not be able to crea…
-
Video: Consumer Grade +Consumer Grade *: An overview of the Redwood User Experience and the philosophy behind it. From the Implementing Redwood Sales video series
-
Fragment Details: cx-svc-custom-relation-objects-listAuthor: This How-to article is a contribution from @Sono Chacko-Oracle Parameters Name Description Sample Values Required extensionId defines which Visual Builder applic…
-
Exposing Child Object List on the Service Request PageAuthor: This How-to article is a contribution from @Sono Chacko-Oracle This step-by-step guide shows you how to display and manage a child object list (for example, Orde…
-
Object Workflow deactivated but delayed Task Creation still occursSummary: We have an Object Workflow that was configured to create Tasks with a delayed execution (184 days after the triggering event / about 6 months). We deactivated (…