Oracle Best Practice
Discussion List
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How to Open a Custom App UI from the Launchpad Using the In-App TabsIf you’re building your own App UI — for example, to support use cases involving standalone top-level and child objects — and want users to launch it from the Oracle Lau… -
Show aggregations even if count is 0Summary: In aggregations lets say I have a picklist of 30 values , in the response I get the values only if records are present, but we need to get all irrespctive of re… -
I want to fetch Primary PPS values in DCL Field how to create and what filters I have to useSummary: Content (please ensure you mask any confidential information): For Primary PPS i want to send an approval notification, for that I am trying to create a DCL fie…
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What’s New in 25B – Highlights by ModuleWe’re excited to share some of the key enhancements from the 25B release that can help your teams work smarter and deliver great service. Below are some updates grouped …
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How to deactivate a Particular Customer in Oracle Fusion Cloud ?Summary: Users are able to select a particular customer after it was deactivated from the AR Module. They are able to create some transactions in both quality / Service … -
Video: Integrating Microsoft Exchange with CX SalesIntegrating Microsoft Exchange with CX Sales: Direct integration between Microsoft Exchange https://videohub.oracle.com/embed/secure/iframe/entryId/1_jbroekg8/uiConfId/3… -
CX CLOUD: HOW TO: Flexible Contact Verification for Lead Creation in NEXT GEN/ Redwood SystemSummary: Exploring Methods for Validating Contact Information - Identifying a strategy to verify that at least one out of three contact details (Email, Office Phone, Mob… -
Can Opportunity Revenue Lines default sorting of rows be customized in the UI?Summary: We need to customize how the Opportunity Revenue Lines are displayed in the UI by default like based on Name for example. Content (please ensure you mask any co…
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How to Handle Dynamic Field Data from API Endpoints in Fusion Help DeskHi Community, Our colleague @Tobi Durojaiye-Oracle has provided a tutorial on handling dynamic field data from API endpoints in Fusion Help Desk. Let's thank Tobi for hi…Edson Junior, Oracle 131 views 3 comments 1 point Most recent by Edson Junior, Oracle Fusion Service
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What is the recommended frequency to schedule this ESS job?Is there a recommended frequency to schedule the ESS job 'Synchronize Financials Accounts and Contacts with CX Sales'?
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Video: Extending the SubviewExtending the Subview: Adding and changing the fields that display in a subview table, along with an overview of subviews https://videohub.oracle.com/embed/secure/iframe…
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Feature Friday: News Feed Home PageContent The News Feed home page layout is our recommended way for you to give your users a fast, easy to use home page. To help you understand and quickly switch to the … -
News Feed layout provides a fast home page and improved user experienceSummary The News Feed home page layout in CX Sales will give your users what they want – a super fast home page.Content The News Feed home page layout can significantly … -
Fusion Service Redwood Extensibility Guide🚀 A collection of videos and resources to assist you in implementing Fusion Service Redwood. This list is continuously updated, so be sure to bookmark this post and che…
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How to make an Action Link dynamic to consume it from Oracle web as well as MS Teams ChannelSummary: We have a requirement to consume action links from Web and MS Teams. We are consuming the action links from Dev and Prod and hence we have added dev and prod re…Sam_1404 1 view 1 comment 0 points Most recent by Simona Stoian-Support-Oracle Human Capital Management
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How to modify email template associated with business Process - ExtnBusinessProcessCompositeSummary: Hi Team, We are using ExtnBusinessProcessComposite Business Process in object workflow for Lead Object in Oracle fusion Sales Cloud. We wanted to modify the ema… -
How to Use the Service Console Navigation Framework to Open Pages within Service Console TabsOverview Core Service objects like work orders, tasks, and milestones open within the console as in-app tabs, providing a seamless and efficient experience for multi-tas…
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How to Create a Custom Folder in the Case Details PageSteps: Go to the Case Details page Click on the Logged-in user icon and then click on "Edit Page in Visual Builder" Select the VB project Once the project workspace open…
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How to Configure Stripe Code for Case CreationSummary: As of 23C, the stripe code for case creation is defaulted to "ORA_SVC_CRM". So when a user creates a Case, the new Case is CRM case. If any customer wants to cr…
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Change Visualization Configuration Reference NumbersSummary: When building Visualizations for the Redwood Sales Dashboard, if you use the Visualization Configurations they are given a reference number. This ref num is use… -
How to Add/Create a Metric Card for the Service Home PageSummary: Here are step-by-step instructions on how to add a metric card in the Service Home Page. The Metric card section is highlighted in the red box: NOTE: I used an … -
How to sync products from Oracle PLM to Oracle Sales CloudSummary: I want to sync Oracle PLM products to Oracle sales cloud then need to sync with Oracle CPQ. Is there any OOTB options available? Referring - Import Sales Produc…
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Which setup is needed in the IDCS for the users to acces/edit all the tenancies and related apps?Hello, The customer’s team has requested an extension of their access level from view-only to full access for some users (all the tenancy and related apps). Based on the…Vitejanu Vasile-Madalin 11 views 2 comments 0 points Most recent by Vitejanu Vasile-Madalin Fusion Service
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Video: Configuring CX Sales Outlook Add-inConfiguring CX Sales Outlook Add-in: Tailor the CX Sales Outlok add-in experience for your business and your requirements https://videohub.oracle.com/embed/secure/iframe…
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Video - Modifying the Data on a PanelModifying the Data on a Panel: Change the dynamic form that control the data in a panel https://videohub.oracle.com/embed/secure/iframe/entryId/1_7mkv76bi/uiConfId/35965…
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Raise your game with the Oracle Cloud Applications skills challengeNow through May 15, join the Raise Your Game skills challenge to access free training and certifications on the latest in Oracle Fusion Cloud HCM, ERP, SCM, and CX. Buil… -
Raise your game with the Oracle Cloud Applications skills challengeNow through May 15, join the Raise Your Game skills challenge to access free training and certifications on the latest in Oracle Fusion Cloud HCM, ERP, SCM, and CX. Buil…
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How to Whitelist an External Application's URL in Fusion ApplicationsThe how-to article posted below is credited to Swathy Lenjini, on whose behalf I am sharing it The UEF framework facilitates communication between external applications …Edson Junior, Oracle 341 views 1 comment 2 points Most recent by Abhilash K - Deloitte USI Fusion Service
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Access in the list of values from the CX Picker Saved Search ListsSummary: Access in the drop down list from the CX Picker Saved Search Lists Content (please ensure you mask any confidential information): Hi, Could someone assist with …
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How to add distributor's AR account associated to the IBA assetSummary: How to add distributor's AR account associated to the IBA asset, apart from the OOB customer account dcl field Content (please ensure you mask any confidential …