Oracle Best Practice
Discussion List
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Explore 25A Fusion Service Center Extensibility Improvements!Discover how the latest extensibility features empower system implementors and Fusion Service Center teams to create tailored solutions that transform customer experienc… -
Video: Checkbox (Boolean) FieldsCheckbox (Boolean) Fields: Make your checkbox field render as a...checkbox! https://videohub.oracle.com/embed/secure/iframe/entryId/1_w1a22fv6/uiConfId/35965902 From the… -
Video - Deploying the Extension to the -TEST EnvironmentDeploying the Extension to the -TEST Environment: Package and deploy the extension to all users of the -TEST environment https://videohub.oracle.com/embed/secure/iframe/…
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How to create a button to initiate a Smart Action on the SR Edit pageSmart actions can simplify navigation, making your user interface neat. But, users might click buttons without thinking about typing an action. This post will show you h…Edson Junior, Oracle 836 views 3 comments 2 points Most recent by Edson Junior, Oracle Fusion Service
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Video - Troubleshooting your Redwood Sales ExtensionTroubleshooting your Redwood Sales Extension: When all doesn't go as planned, where can you look for clues? This shows some of the troubleshooting options you'll need to…
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Video: Saving to Source ControlSummary: Introducing GIT: to commit, push, reset… oh my! https://videohub.oracle.com/embed/secure/iframe/entryId/1_wvt0yglx/uiConfId/35965902 From the Implementing Redwo…
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How to create a contact during lead to Opportunity Conversion without creating OpportunitySummary: HI Team, How to create a contact during lead to Opportunity Conversion without creating Opportunity. As when I am converting the lead to opty i need to avoid cr… -
How to get the logs from UCM?Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
How to load 20 million party records in Sales cloudSummary: We have close to 20 million party records and other data elements in for Customer data management also in millions. Content (please ensure you mask any confiden… -
can you please highlight the role name or privilege namerole name or privilege name that we should assign to the user to update the "Service Request Categories"? like the below image? the user should only be able to update ca…
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Activity Notifications / Custom From AddressHello, Our customer requires to use a generic - common email address for all out-of-the box email notifications(Task email notification/Appointment email notification) t…
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Is it possible to populate a text field with another fields value using Routines?I have a requirement to populate values from a OOTB field to a custom text field when the condition are met, I want to achieve this by using Routines but in the Actions …
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Is there a way we can add custom attachments in the email template?Summary: Requirement: Add a custom attachment file in the email notification. NOTE: The attachment contains a section where we must retrieve a value from a field; other …
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The opportunity owner is displayed incorrectly.Summary: The opportunity owner is displayed incorrectly, while the actual owner is different Content (please ensure you mask any confidential information): Version (incl…
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Exploring 25A Enhancements to the cx-svc-sr-create Fragment: What’s New and ImprovedIn this how-to article, I demonstrate how to use the improved cx-svc-sr-create fragment in Oracle Visual Builder Studio to make creating service requests easier for you.…
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Multiple Business Units are not showing in Business field in Opportunity PageSummary: Hi Team, We have enabled the 'Multiple BU's' option as 'Yes' in Setup and Maintenance, but we are only able to see one defaulted Business Unit on the Opportunit…
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How to set workflow process for review and approve articles in B2B knowledge management?Summary: How to set workflow process for review and approve articles in B2B knowledge management? Content (required): Workflow process for review and approve articles in…
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how to make field required only in Sales CloudSummary: We have a requirement where one of the fields (Industry) needs to be made mandatory in the Sales application but should remain optional in ERP. We tried the fol…
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Insert Date/Number DFF Fileds via FBDI Template to HZ_PARTIES.How we can add Date, Number DFF attribute value to HZ_PARTIES via FBDI Template. Because currently we are able to insert only Character Attributes DFF value via FBDI Is …
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Redwood 24D - Work Order Search not working in Brazilian Portuguese LanguageSummary: Work Order Search not working in Brazilian Portuguese Content (please ensure you mask any confidential information): When performing Work Order searches through… -
How multiple users can work on the same Visual Builder Studio project.This tip article demonstrates how multiple users can work on the same Visual Builder Studio project. Thanks, Edson
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Customer Webinar: Intelligent Advisor for Service [November 2024]Intelligent Advisor for Service [November 2024] Do you wish to deliver a consistent, relevant, and personalized branded experience across the customer lifecycle and for … -
Mask data because of GDPRSummary: We need to mask data of contacts because of GDPR (standard and custom fields). We have seen the data masking, but it is for the environment refresh. How could w…
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Fusion Service Center 2024: See the Features That Made This Year Great!We made more than 70 improvements to Fusion Service Center Redwood in 2024, which was an amazing year. As 2024 draws to a close, I'm pleased to provide a year-end overvi…
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Which privilege provide access to 'Other Rule' in BPM in Oracle Fusion?In BPM, we see My Rules, Other Rules button. We need to remove 'Other Rules' button so that users dont have access to it. How we can achieve this? Which Privilege gives …
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Performance Issues for Agents with Restricted PrivilegesHi experts, We have observed that agents with specific roles and restricted privileges experience increased loading times and reduced performance while using the Sales a…
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Best practice for customer with Service locations oriented Customer ServiceSummary: We are facing a unique challenge with the Fusion Service for the customer service where there a customer has multiple locations. The Fusion Service screens are …
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Pivot TableSummary: Hi, I need help with a report format. Object 1: Contains Question IDs Object 2: Contains Question IDs and Response fields We have a table that includes Question…Anusha716 41 views 5 comments 0 points Most recent by Priscila Terazawa - Support-Oracle Reporting & Analytics for Sales
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Displaying Multiple Scoring Gauges in Lead Qualification Template in Oracle CX SalesHello Oracle Community, I have a requirement for my client regarding the Lead Qualification Template in Oracle CX Sales. Requirement: Scoring Gauges: Showcase five diffe…
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How to display attachment in DOR if its stored in Talent Profile in Oracle Fusion Cloud Instance?Summary: The user's degree attachment is in the talent profile, and I want to display that degree attachment in the document of record. For example, as soon as the user …Fareeha Altaf 21 views 1 comment 0 points Most recent by DarleneM-Oracle Recruiting, Opportunity Marketplace