Oracle Best Practice
Discussion List
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Documentation on Service Profile NotesSummary: Is there any documentation on Service Profile Notes? Content (please ensure you mask any confidential information): Service profile allows user to manage notes … -
SR Due date calculation is delayedSummary: We have a requirement from client, where on the click of the button on the Service Request, the due date of service request needs to be copied from the SR to al…
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How to Enable Bell notifications for CPQ-related events in Oracle CX SalesSummary: We need to enable Bell notificaitons for CPQ-related events in Oracle CX Sales and take the users to CPQ from those notificaitons Content (please ensure you mas…
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How to Enable Membe Opportunity Visibility Across Multiple Organizations in Standard Sales Security?Hi, We’re working with standard sales security in Oracle Fusion Sales (not using Advanced Sales Security or Enhanced Territory Management) and facing a visibility issue …
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How To Create a Multiple Select Choice ListIf you need a Multiple Select Choice List, you can achieve this by defining it as an FCL (Flex Code List) with Multiple Select Choice List enabled. In Oracle Visual Buil… -
Not able to fetch service request due date in groovySummary: We are using milestones to calculate the due date on the Service request, this calculation is oracle behavior and we do not have any visibility about where it i…PranjalSingh 11 views 1 comment 0 points Most recent by veerendranath pulivarthi-Oracle Fusion Service
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how to enable sales lightbox under redwoodHi Everyone, we have a requirement to enable the sales lightbox under the redwood sales. Currently we can see the lightbox only in classic sales group only. Even in stru… -
How can I link 2 accounts to an opportunity?Summary: I have created a Dynamic Choice List type field in the Opportunities object that queries the accounts object for one type of accounts, but I need that Opportuni…
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Restricting the Create access for Certain role in WorkspaceSummary: Hi Team, We need help with the Workspace. In the Account workspace, we see a Create option, and we’d like to restrict it for certain roles. Instead of removing …
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Manage JDE Sales Order Historical Data In Oracle Fusion CX SalesWe need to load JDE sales order historical data into Oracle Sales Cloud for reporting purposes. We have two approaches in mind, but the challenge is managing approximate…
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Video: Oracle Sales Cloud IntroductionOracle Sales Cloud Introduction: Introducing the Redwood and next generation sales experience. https://videohub.oracle.com/embed/secure/iframe/entryId/1_4lcoo5iy/uiConfI… -
How to Open a Custom App UI from the Launchpad Using the In-App TabsIf you’re building your own App UI — for example, to support use cases involving standalone top-level and child objects — and want users to launch it from the Oracle Lau…
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Show aggregations even if count is 0Summary: In aggregations lets say I have a picklist of 30 values , in the response I get the values only if records are present, but we need to get all irrespctive of re…
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I want to fetch Primary PPS values in DCL Field how to create and what filters I have to useSummary: Content (please ensure you mask any confidential information): For Primary PPS i want to send an approval notification, for that I am trying to create a DCL fie…
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What’s New in 25B – Highlights by ModuleWe’re excited to share some of the key enhancements from the 25B release that can help your teams work smarter and deliver great service. Below are some updates grouped …
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How to deactivate a Particular Customer in Oracle Fusion Cloud ?Summary: Users are able to select a particular customer after it was deactivated from the AR Module. They are able to create some transactions in both quality / Service … -
Video: Integrating Microsoft Exchange with CX SalesIntegrating Microsoft Exchange with CX Sales: Direct integration between Microsoft Exchange https://videohub.oracle.com/embed/secure/iframe/entryId/1_jbroekg8/uiConfId/3…
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CX CLOUD: HOW TO: Flexible Contact Verification for Lead Creation in NEXT GEN/ Redwood SystemSummary: Exploring Methods for Validating Contact Information - Identifying a strategy to verify that at least one out of three contact details (Email, Office Phone, Mob… -
Can Opportunity Revenue Lines default sorting of rows be customized in the UI?Summary: We need to customize how the Opportunity Revenue Lines are displayed in the UI by default like based on Name for example. Content (please ensure you mask any co…
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Video: Working with AttachmentsWorking with Attachments: Adding the attachments component to a panel, subview and the create record page. https://videohub.oracle.com/embed/secure/iframe/entryId/1_h8ho…
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How to Handle Dynamic Field Data from API Endpoints in Fusion Help DeskHi Community, Our colleague @Tobi Durojaiye-Oracle has provided a tutorial on handling dynamic field data from API endpoints in Fusion Help Desk. Let's thank Tobi for hi…Edson Junior, Oracle 131 views 3 comments 1 point Most recent by Edson Junior, Oracle Fusion Service
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What is the recommended frequency to schedule this ESS job?Is there a recommended frequency to schedule the ESS job 'Synchronize Financials Accounts and Contacts with CX Sales'?
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Video: Extending the SubviewExtending the Subview: Adding and changing the fields that display in a subview table, along with an overview of subviews https://videohub.oracle.com/embed/secure/iframe…
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Feature Friday: News Feed Home PageContent The News Feed home page layout is our recommended way for you to give your users a fast, easy to use home page. To help you understand and quickly switch to the … -
News Feed layout provides a fast home page and improved user experienceSummary The News Feed home page layout in CX Sales will give your users what they want – a super fast home page.Content The News Feed home page layout can significantly … -
Fusion Service Redwood Extensibility Guide🚀 A collection of videos and resources to assist you in implementing Fusion Service Redwood. This list is continuously updated, so be sure to bookmark this post and che…
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How to make an Action Link dynamic to consume it from Oracle web as well as MS Teams ChannelSummary: We have a requirement to consume action links from Web and MS Teams. We are consuming the action links from Dev and Prod and hence we have added dev and prod re…Sam_1404 1 view 1 comment 0 points Most recent by Simona Stoian-Support-Oracle Human Capital Management
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How to modify email template associated with business Process - ExtnBusinessProcessCompositeSummary: Hi Team, We are using ExtnBusinessProcessComposite Business Process in object workflow for Lead Object in Oracle fusion Sales Cloud. We wanted to modify the ema… -
How to Use the Service Console Navigation Framework to Open Pages within Service Console TabsOverview Core Service objects like work orders, tasks, and milestones open within the console as in-app tabs, providing a seamless and efficient experience for multi-tas…
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How to Create a Custom Folder in the Case Details PageSteps: Go to the Case Details page Click on the Logged-in user icon and then click on "Edit Page in Visual Builder" Select the VB project Once the project workspace open…