Performance - Fusion
Discussion List
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How to include SR object fields into Milestone object in Email templates?Content Hi Team, I have created an email template for SR escalation which will be trigger through Object workflow on Milestone object. In that template doesn't have Serv… -
FAQ notification and approval to usersContent Hi Team, When a new FAQ is created, can we able to send notifications to all business user? I have seen a profile option "CSO_NOTIFICATIONS_PUBLISH" which will s…
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Bell notifications is not triggered automaticallySummary Bell notifications is not triggered automatically when a new SR gets assigned to an agentContent Hi Team, When an SR is assigned to the available agent in the OE…
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Talent Profile| HDLContent Hi All, I was able to upload Competency to the employee profile however few fields are not available in profile Item metadata. Need to know how to to upload ? We… -
How to invoke url through groovy scriptContent Hi All, Can anyone aware of how to invoke a url directly into the groovy script? I have tried using the below post but it is throwing exception that "calling the…
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Workspace and Adaptive SearchSummary Workspace and Adaptive SearchContent Hi, I have some queries 1.Is there any license required for enabling Workspace and Adaptive search or is it free of cost ? 2…Prudhvi Varma 43 views 1 comment 1 point Most recent by Syed Misbauddin-Support-Oracle Fusion Service -
Trying to upload 8 competencies for single employee via hdlContent Hi All, I am getting below error when i am trying to load data via HDL. can some one please suggest.
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Detect duplicate service request from customersContent Hi, Is there any way to detect dulplicate SRs from customer in oracle engagement cloud? I have found similar SRs under Knowledge section in service request page.…
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SR Feedback featureSummary Any ways to request feedback from Customers?Content Do we have any feature to request feedback for SRs we worked with customers? If no, do we have it in near roa… -
Knowledge articles migrationSummary Any way to migrate KM articles to higher environments?Content I understand as of Rel12 we didn't have a feature to migrate the KM articles to the higher environm…
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How the Service Request can be billed to CustomerSummary How the Service Request can be billed to CustomerContent Hi, We are looking for a solution where we can bill the service request to the customer. For example, an… -
Email is triggering multiple timesSummary Email is triggering multiple times on Service request objectContent Hi Team, We have two email templates and which will trigger through object workflow based on …
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Goal load Post GT - HDL errorSummary Goal load Post GT - HDL errorContent Hi Team, We have completed the future dated Global transfer for few employees and now we are trying to load Goals from inact…
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Oracle Engagement Cloud: Chat capabilitiesSummary Chat functionality outside DCSContent Hi Members, I am trying to setup a Chat channel in DCS. My question is can we expose chat functionality outside DCS? I sear… -
Can w able to disable the default queue in OEC ?Summary While creating SR the default queue is automatically set against the SRContent Hi Team, When a SR is created from Agent UI, automatic routing will not be happen,…
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Round robin queue SR is not assigning to logged out usersSummary Round robin queue SR is assigning for logged in users correctly but it is not working for logged out usersContent Hi, As of now Round robin queue SR is assigning…User_2025-02-05-07-27-18-901 57 views 4 comments 1 point Most recent by Justin Anderson-Oracle Fusion Service
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Unable to delete drop down value in service request objectSummary Unable to delete category drop down field value in service request objectContent Hi Team, I have list of values in service request category standard field and to…
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Talent Review Mapping excelsheetContent Dear All Does anybody has Talent review meeting mapping sheet ? We need it for Uploading Talent review dat file. REgards Dev
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CX – How to Strengthen your Channel Strategy with Virtual Assistant, 27 February 2019, 9 a.m. PT - SContent Submit your questions for the CX – How to Strengthen your Channel Strategy with Virtual Assistant session to have them answered during the live event. Post your … -
We have loaded the Profile keyword metdata. can some one suggest where to check in UIContent Hi All, We have loaded the talent profile dat file which include talent profile, profilt item and Profile keyword. File loaded successfully. I can see the Talent…
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Talent Review Meeting HDL errorSummary Talent Review Meeting HDL errorContent Hi All, I am trying to load Talent Review meeting first time, it is showing that it imported successfully but for loading …
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Need TalentReviewmeeting dat file with test dataContent Hi Experts, Can someone please helpe me with dat file of talent review meeting including test data ? That will be really helpful. Best Regards Dev
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We are loading talent profile data, but getting erroContent Hi All we are getting below error. no idea how to fix this, this object is not available even in dat file Below is the error . Please find the attached dat file …
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HCM Data Loader Error - "More than one primary work relationship exists for the specified person."Summary Running into an error when loading bargaining units via HDLContent Good afternoon All, I am using HDL to load "Bargaining Units" into employee records but i've r…User_2025-01-30-18-34-31-440 246 views 1 comment 0 points Most recent by Dr Surlina Yin-Oracle HCM Integrations
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Need to upload rating model in Performance rating model .Content Dear All, We need to create new performance rating model through HDL . can somebody please provide dat file and mapping file for uploading rating model into the …
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CX – Oracle Engagement Cloud 18C Service update, 17 January 2019, 9 a.m. PT - Submit QuestionsContent Submit your questions for the CX – Oracle Engagement Cloud 18C Service update session to have them answered during the live event. Post your questions by posting…Michelle Brusyo-Oracle 25 views 0 comments 4 points Most recent by Michelle Brusyo-Oracle Fusion Service -
Recommended Performance Testing Tool for Service CloudSummary Recommended Performance Testing Tool for Service Cloud AD and PortalContent We will be doing the Oracle Service Cloud transformation project with call center in …
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Activities not appearing in Interaction historySummary Task of type 'Call' not appearing in Interaction historyContent Dear Team, I would like to understand more about this interaction history tab. as I understand it…