Service Request Management
Discussion List
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BPM Worklist REST API IssueSummary: Hi, We are using BPM rest API to retrieve task in our custom screen and when we clicked on any task, it opens task form(shown in screen shot below) in a popup-w…Devashish Saun 91 views 0 comments 0 points Started by Devashish Saun Payables, Payments & Cash Management -
Unable to use the relationship Id in the adaptive search payload.Summary: Content (required): Unable to use the relationship Id in the adaptive search payload. We’ve a custom object called ‘Charge Header’ and we’ve created a relations… -
Save Very First Auto Reply Email under Messages Subtab in Service RequestSummary: Customer sends an Email to Customer care and an SR is created using the contents of that email. immediately after SR creation, an email is sent to Customer as a… -
Getting error while adding part to work order.Summary: The parts search program couldn't find the required parts. (RCL-5985034) Content (required): Version (include the version you are using, if applicable): 21C Cod…Santosh Lingannagari-Oracle 81 views 6 comments 1 point Most recent by Pradeep Tirumala Fusion Service
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Can we embed Intelligent Advisor interview into knowledge articleSummary: Hi Team Can we embed Intelligent Advisor interview into knowledge article Content (required): As per the oracle documentation, it says It is possible to embed I… -
Integration between Appointment Task and the Activities updatesSummary: When Appointment task has been added to Help Desk Request, the meeting schedule will be created in the 'Activities' work area from where we can trigger the meet…
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The calculation of milestones begins with the time of field value update.Summary: We have configured the milestones, and it is functioning in the first phase of selecting the value from the FCL field, but we need to move on to the second LOV …
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ComplianceFlag in Service RequestSummary: ComplianceFlag is not working as expected from object workflows Content (required): We want to send an escalation whenever the milestone is overdue so we are us…
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Enabling visibility criteria on the Messages under Service RequestSummary: Content (required): Requirement is to have a control on the visibility of the messages under the subtab of "Messages" in Service Request Object based on the log…
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When SR/Tasks are created, for specific scenarios (SR Type) templates automatically added to SR?Summary: When Service Request /Tasks are created, for specific scenarios (e.g., Specific customer or SR Type), can specifically defined templates be automatically added …
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Getting Error response during RestAction on Adding Manager on a service RequestSummary: When we edit a service request and click on Add Manager we get the error Error response during RestAction Content (required): The primary point of contact has M…
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Is it possible to configure the milestones based on the categorySummary: Is it possible to configure the milestones based on the category Content (required): I am trying to explore if it is possible to configure the milestones based …
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How to disable create contact button on clicking of Add Contacts under Contact subtab in SR?Summary: We have client requirement to restrict the users from creating new contacts from Service Request. Can we restrict this ? Content (required): Version (include th…
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Automatic response on SRs created from inbound emailSummary: Content (required): Hi We have configured proper email notification to employees on creation of a service request. The email notification is being sent to prima… -
How to handle the SLA calculation working depending on specific status not from the SR creationThe scenario is when creatinل SR we need the SLA starting to calculate depending on each status means if selected Log complain should calculate from the time selected th… -
SR entitlement based on asset covered in the subscription managementSummary: Hi, Can you help to validate the following use case? In Install Base, I created an top-level asset with asset hierarchy like below, Laptop (SN#100) ---CPU (SN#2… -
why newly created content type is not reflecting for the users of all knowledge roles in b2b?Summary: the new content type which is created in b2b is reflecting for user with knowledge manager role but not for users with knowledge author role and knowledge analy…
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GDPR Support for B2B ServiceSummary: Requirement is to delete customer related information post 60 days of providing service Content (required): Do we have feature to support the above GDPR requirm… -
From where can edit the Audit trail date to be another dateFrom where can edit the Audit trail date to be another date
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How to Add new status under Work Order integration which cascaded the Work Orders to OFSC.Summary: Want to add new Status under Work Order Integration which cascaded from work order inB2B to Activities in OFSC. Content (required): Version (include the version…
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How to send the escalation email in Service RequestSummary: I working with SLA , and for First resoultion matrix we have given 2hrs. If within the time response is not received then we need to send the escalation email t…
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Is there a feature where i can flag the Service request as a re repair request on the Asset/SerialSummary: Business requirement is to identify rerepair cases where the same serial/unit is returned by the customer to repair center such that the supervisor can assign a…
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Is it possible to create a new message via e-mail within a created SR by inbound e-mail?**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: Is it possible to create a new message via e-mail within a created…Daniel Placinta -Support-Oracle 91 views 13 comments 0 points Most recent by Nizam AB Mogal Fusion Service -
REDWOOD UI enabled knowledge authoring page in oracle B2B is blank. How can i rectify this issue?Summary: unable to see the REDWOOD UI features for knowledge management in authoring page. Content (required): when I open the redwood enabled knowledge management autho…
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Is it possible to add custom values to the Compose field on Message subtab of Service Request DetailSummary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):
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why the user with knowledge manager role not having access to reports and analytics in b2b?Summary: the reports and analytics area in tools are not reflecting for users with knowledge manager role and knowledge analyst role. Content (required): the reports and…dinesh.mangilipelli 51 views 1 comment 0 points Most recent by ArunKrishna-Support-Oracle Fusion Service
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why the users with knowledge roles not having access to knowledge panel in service request in b2b?Summary: users with knowledge roles in B2B are not having access to knowledge panel under service request page under service offering Content (required): users with know…
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what response body can i expect in postman for B2B KM Search Api-ANSWER if status code is 200 ok?Summary: what response body can i expect in postman for B2B KM Search Api-ANSWER if status code is 200 ok? Content (required): when i performing the search api for answe…dinesh.mangilipelli 51 views 1 comment 0 points Most recent by ArunKrishna-Support-Oracle Fusion Service
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How to reflect custom content type on the authoring page?Summary: Created a custom content type in my Infosys instance of B2B service KM but unable to see it while creating the articles. Content (required): Full pathway of cre…
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How can enable reopen service request and be showing in the status listHow can enable reopen service request and be showing in the status list