User experience
Discussion List
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Agent Presence and Availability tool bar is not available to AgentsSummary: As per the Omni Channel Configuration, we tried configuring step by step even though we are not able set the Presence and Availability for Agent. We're able to … -
Does the time counting of the help desk request closure process is based on the service calendar?Summary: If a SR is move in Resolved status at the end of the working hour of the working week, the SVC_HRHD_IN_RESOLVED_DAYS is set 1 day and Auto-Close HR Help Desk Se…
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is it possible to reorder the master fields by entering first name and then last name?Summary: hello, In the service request management section, Currently, the biographical fields (e.g., “main point of contact”; “assigned to”,...)are in “First and Last Na…
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Deeplink with Default valuesSummary: When employee clicks a customized button, it will lead to the Create Service Request page with category already filled-up. Content (please ensure you mask any c…
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HR Helpdesk - Is it possible to auto populate employee Id, legal entity, departments through VBSummary: As per the requirement, we have fields as Employee ID, Legal entity, Department while creating the HR Helpdesk SR. But we do not have variables for these fields…
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Posting adverts to selected candidates onlySummary: Hello, not sure if we have asked this already - we have a few roles where we don't want to advertise to all external candidates but only selected few. what we d…
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How to highlight candidate response in taleoSummary: We have a few diversity questions we would like to highlight or flag in Taleo. If example a candidate answers "Yes", how do we make the Yes or the answers bold …
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Web page field for career centreSummary: Hello we are trying to add new field in our career centre however the question is too long and the type is picklist. When we looked at our existing career centr…
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Replenishment Planning: Average Daily Demand and Policies Not CalculatedSummary: Replenishment Planning: Average Daily Demand and Policies Not Calculated. Content (required): We are running Replenishment Plan where 'Compute Policy Parameter'…Ramesh Choudhary 92 views 3 comments 0 points Most recent by RAHUL_SCM Supply Chain Planning and Collaboration -
'Substitute Supply' & 'Substitute Demand' Order Type in Replenishment PlanningSummary: We have enabled "Use of Related Items Supplies" Plan option in Replenishment planning. After running plan, we received 'Substitute Supply' (order type) recommen…Ramesh Choudhary 21 views 2 comments 0 points Most recent by Ramesh Choudhary Supply Chain Planning and Collaboration
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Offer/Req approvers limitSummary: Is there a max limit on the number of offer/req approvers? If we put 10 or more, it will be routed sequentially right? Content (please ensure you mask any confi…
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Help desk Administrator to have access to SR's of their BU.Summary: Help desk Administrator to have access to SR's of their BU. Content (required): We have implemented classic HRHD with multiple BU, we want that HR Helpdesk Admi…
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Input the Request Number into the Section of My MessagesSummary: Hello, the conversation number is different from the request number. This means you cannot make a connection to the ticket. Is it possible to integrate a field …Kim Baumgartner 2 views 1 comment 0 points Most recent by Chris Supangat-Oracle Oracle Guided Learning
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smartview install issue when upgraded from 32-bit to 64-bit officeSummary: smartview install issue when upgraded from 32-bit to 64-bit office Content (please ensure you mask any confidential information): 1) SmartView is unable to run …
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Extract or Print the Help Desk Request detailsSummary: Extract or Print the Help Desk Request details Content (required): We have a requirement to extract the complete history of the Help Desk request details includ…
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Under Set Preferences unable to find Media ToolbarHi, Under Set Preferences option On HCM we don't have Media Toolbar Option to set it for Live chat. Can anyone guide as what configuration is required to get that option…
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Alert for Create Service Request via Email FailuresSummary: Create Service Request via Email works 99% of the time. For the 1% that fail, is there a way to create an alert to notify Help Desk Managers and Agents in real-…
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Replenishment Planning, Work Order Consumption History demand type to be used to generate ROP?Summary: In Replenishment Planning we need to get raw material of process manufacturing products to be replenished, we have a plant which running 24/7 and it is not sale…Hassan Saeed 12 views 1 comment 0 points Most recent by Prateek_16-Oracle Supply Chain Planning and Collaboration -
Cover letter per requisitionsSummary: When candidates apply for different positions and they want to update their cover letter, it deletes the old cover letter or the cover letter intended for anoth…FJ2015 31 views 12 comments 0 points Most recent by Kathy DiPaola-Oracle Taleo Business Edition (TBE)
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List views - Candidate/Req selectorSummary: Hello i cannot find much information on where we can see the Candidate Selector and Requisition Selector list views. We try to update these list views but we do…
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Smart tip information delay it's appearance on hover over under delay/time conditionSummary: We observed when using the time condition or delay steps in smart tip with setup to appear on 'hover over', it delays also the appearance of the contents or inf…Miles Purihin-Oracle 11 views 0 comments 0 points Started by Miles Purihin-Oracle Oracle Guided Learning
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List of reports and when they were last runSummary: We have so many reports in Candidates and Requisition areas and it confuses our recruiters thus they want to clean it up. How do we get or generate a report tha…FJ2015 21 views 3 comments 0 points Most recent by Kathy DiPaola-Oracle Taleo Business Edition (TBE)