User experience
Discussion List
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Alert for Create Service Request via Email FailuresSummary: Create Service Request via Email works 99% of the time. For the 1% that fail, is there a way to create an alert to notify Help Desk Managers and Agents in real-… -
Replenishment Planning, Work Order Consumption History demand type to be used to generate ROP?Summary: In Replenishment Planning we need to get raw material of process manufacturing products to be replenished, we have a plant which running 24/7 and it is not sale…Hassan Saeed 11 views 1 comment 0 points Most recent by Prateek_16-Oracle Supply Chain Planning and Collaboration -
List views - Candidate/Req selectorSummary: Hello i cannot find much information on where we can see the Candidate Selector and Requisition Selector list views. We try to update these list views but we do…
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Smart tip information delay it's appearance on hover over under delay/time conditionSummary: We observed when using the time condition or delay steps in smart tip with setup to appear on 'hover over', it delays also the appearance of the contents or inf…Miles Purihin-Oracle 12 views 0 comments 0 points Most recent by Miles Purihin-Oracle Oracle Guided Learning
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List of reports and when they were last runSummary: We have so many reports in Candidates and Requisition areas and it confuses our recruiters thus they want to clean it up. How do we get or generate a report tha…FJ2015 21 views 3 comments 0 points Most recent by Kathy DiPaola-Oracle Taleo Business Edition (TBE)
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Why Attribute based planning is not available in Constrained Plan?Summary: Why Attribute based planning is not available in Constrained Plan?is there any reason that planning attribute is not enabled for Constrained plan? Is there any …Sumit_99 113 views 11 comments 0 points Most recent by Saroj Kumar Sahu Supply Chain Planning and Collaboration
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Customise Redwood ThemeSummary: Has anyone found a way to customise the Redwood Theme to change colours, smart tip icons etc? We customised the Classic theme to change colours of the Help Pane…User_2025-11-21-00-00-32-534 125 views 3 comments 0 points Most recent by Sachin.Kumar-Oracle Oracle Guided Learning
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How long can a help desk service request remain in the system?Summary: hello, if I do not set the ORA_SVC_DELETE_CLOSED_SR_ENABLED profile option that allows the automatic deletion of a SR that has been closed for at least the numb…
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How to route service request raised by user to the agent of the user's business unit?Hi, We have a requirement where the customer needs to automatically route the service request to the agent that belongs to the concerned user's business unit or legal em… -
HRHD - Groovy Script for Add Contact in Help Desk TicketSummary: HRHD - Groovy Script for Add Contact in Help Desk Ticket Content (please ensure you mask any confidential information): Hi All, If anyone has worked on groovy s…
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Enhancing Visibility in Service Requests: Enabling Non-Primary Contacts to Access SR DetailsHello all, Is it possible in the Next Gen HR Help Desk to include a contact in an open Service Request (SR) that was originally opened by another primary point of contac…
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Question on Multi-Echelon Replenishment Planning FeatureSummary: Why we need to create two plans for using Multi-Echelon Replenishment Planning Feature. In oracle documentation below steps (1 & 2) are suggested. But it gives …Ramesh Choudhary 45 views 1 comment 0 points Most recent by Prateek_16-Oracle Supply Chain Planning and Collaboration -
Maximum feasible Plan Horizon Days (Forecast Period) in Demand ManagementSummary: Maximum feasible Plan Horizon Days (Forecast Period) in Demand Management Content (please ensure you mask any confidential information): Our client is looking f…RakeshOracle-Oracle 31 views 3 comments 0 points Most recent by RakeshOracle-Oracle Supply Chain Planning and Collaboration -
Possibility for leaving feedback to the help desk?Summary: Hy, Is there an opportunity for a user using the HR Help Desk module to leave feedback to the service, after a SR is closed/resolved? Thanks Best regards Gianfr…
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How to store the master data for supplier, customer, item, projects in both Spanish and English.Summary: Requirement is to store the master data for supplier, customer, item, projects in both Spanish and English (Oracle Fusion SCM). This is to cater to local statut…Aditya.K.Singh 11 views 1 comment 0 points Most recent by Mekala Hanu Teja-Oracle Product Development -
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Kousar Sulthana 22 views 5 comments 0 points Most recent by Kousar Sulthana Supply Chain Planning and Collaboration -
Is it possible to add additional fields fields in SR page without VBCSSummary: We would like to add few additional fields on Service Request page. Is it possible to add additional fields fields in SR page without VBCS? Content (required): …
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How can we create a Inventory Org only for Supply Planning, and disallow other inventory transactionSummary: Hello, We need to setup an Inventory organization only for supply planning, and this inventory organization should not affect other inventory transactions. So c…Shalini S 101 views 9 comments 0 points Most recent by Akshay_Jo Supply Chain Planning and Collaboration
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Help Desk FeedbackSummary: Hello, My stakeholders are interested in incorporating an automatic Feedback section into each ticket to gather the Primary Contact's thoughts on their resoluti…