Workflows
Discussion List
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Need Category Selected in HR helpdesk automatically assigns to queueSummary: When an employee submits an HR Help Desk Request without selecting a Category, the Category field remains blank on the created request. We would like to default… -
Regarding HR help desk requests SLA'sSummary: Hi team, Can you please suggest me how to configure SLA's based on Category in HR Help Desk Content (please ensure you mask any confidential information): Versi…
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Automation Rules - Notifications when message receivedSummary: How do you initiate a notification using the Automation Rules when a new message is received in a Help Desk Request. I am able to see that messages are an optio… -
Make Assignment number visibvle in person spotlight as defaultSummary: We would like the assignment number be visible for all HR as standard in the Person Spotlight flow on the search page. In VBS this is set up already, but it is …Jeroen Bruins 10 views 1 comment 0 points Most recent by Volodymyr Faranosov Recruiting, Opportunity Marketplace
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Create Job Requisition VBCS - Add condition for Requisition typeSummary: Is it possible to create a conditional rule for a New Job Requisition which is based on Requisition Type. For example, if the requisition type is 'Standard' i w…Merwin 171 views 17 comments 0 points Most recent by Nitin Awasthi Recruiting, Opportunity Marketplace
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Move to HR notificationSummary: Notification to HR Representatives Content (please ensure you mask any confidential information): When a recruiter selects 'Move to HR' for a candidate, a pendi…Orange 294 views 6 comments 0 points Most recent by Michelle Gooneratne Recruiting, Opportunity Marketplace -
Escalate Action Not Available in Redwood HR Help Desk After Migration from Classic Help DeskSummary: Hi Team, Escalate feature is not able to see when we edit the helpdesk request after redwood migation from Classic. After migration, users are able to: Access R…
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Non-Employee Expense ReimbursementWe are looking for a secure way for external candidates to submit interview travel expenses for reimbursement through Oracle. These individuals are generally one-time us…
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Termination Approval Workflow: Multiple HR Representatives Assigned Through AORHi Oracle Community, We would like to clarify the behavior of the Termination approval workflow when multiple HR Representatives match the same employee through Area of …RN Yambao 19 views 1 comment 0 points Most recent by HD - Fusion ERP-Oracle Recruiting, Opportunity Marketplace
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26C- Job Offer Approval Notification showing as TaskSummary: 26C- Job Offer Approval Notification showing as Task Content (please ensure you mask any confidential information): We have configured new approval rule for Job… -
Default Expense Account Field Greyed Out on OffersSummary: Default Expense Account Field Greyed Out on Offers Content (please ensure you mask any confidential information): Hi, I've made the Default Expense Account Fiel…Matthew Hancock 66 views 3 comments 0 points Most recent by Isobel Recruiting, Opportunity Marketplace -
Possibility to remove person's resume from attachments in talent profileHello everyone, it is a standard process that, when a pending worker is created, the resume from recruiting will be transfered to the attachments in the talent profile (…Sandra Edtmeier 36 views 2 comments 1 point Most recent by Heiko Sengel Recruiting, Opportunity Marketplace
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Oracle HCM 26D - OOTB Solution to Capture Candidate CV/Resume During Apply for GigSummary Hi All, We’re on 26D and have a requirement to capture the candidate’s CV/resume or a link to it before they apply for a gig through Opportunity Marketplace. Cur…GNK_HCM 21 views 1 comment 0 points Most recent by Volodymyr Faranosov Recruiting, Opportunity Marketplace
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Regarding helpdesk survey configurationSummary: Hi Team, can you please let me know where we can found the helpdesk request survey configuration. Once agentvresilved the request and employee received the noti…
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HR Help Desk Requests created through inbound email not automatically assigned to a queueSummary: We are currently doing helpdesk migration from classic to Redwood. We are facing an issue with automatic queue assignment for HR Help Desk Requests created thro…
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Workflow automation in 25DHas anyone tried turning on workflow automation feature in 25D? I attempted to enable this in the workflow preference screen and the moment I attempt to save it, I get '… -
Regarding the bell notifications triggered when new helpdesk request is createdSummary: Hi Team, I have migrated helpdesk from Classic UI to Redwood UI. Triggers has been enabled and it is not showing under notification preferences. Could you pleas…
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HCM Approval DelegationHi Everyone, We are currently reviewing HCM Approval Delegation and would like to better understand its scope. Could someone please clarify the following? What types of …RN Yambao 37 views 1 comment 0 points Most recent by Volodymyr Faranosov Recruiting, Opportunity Marketplace
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Small Hyperlinks are displaying too broader in Help Desk Email NotificationsSummary: Hi All, We are using Object Workflows to trigger email notifications to primary contact when a ticket is created and email templates created via email templates…
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Recurring Reminder Notifications Not Triggered for Tickets Remaining in 'X' Status on ISR ObjectSummary: The system is not sending email notifications at two-day intervals while the ticket remains in status 'X'. Created two custom fields: Captures the date and time…
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Employee Help Desk Self-Service Assistant – Prompt/Response and SR Action CustomizationWe are currently implementing the Employee Help Desk Self-Service Assistant (AI Agent) for Oracle Help Desk and have completed the initial setup/configuration. We have a… -
Lead Create Workflow sends separate emails to Resource Team members instead of single emailSummary: Hi All, We have configured a lead create object workflow with create trigger to send an email to Owner and Resource Team members. When the workflow is triggered…
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Recruiting - Hiring team custom member mandatoryHello We would like to add our BPs as a hiring team member mandatory. But by default Oracle makes "Hiring Manager and Recruiter" only. We created a Collaborator type loo…Pedro Teixeira 55 views 6 comments 1 point Most recent by Karen Long Recruiting, Opportunity Marketplace -
Hiring manager not receiving feedback notificationSummary: Content (please ensure you mask any confidential information): Hey, We have a hiring manager whom we had triggerd the interview feedback to and he mentioned he …Aishwarya_15 42 views 6 comments 0 points Most recent by Nazir Hossain Recruiting, Opportunity Marketplace
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Candidate Offer Status Changed from Accepted to Rejected by EmployerHi Experts, We are currently experiencing an issue where the team received a notification indicating that a candidate rejected an offer, even though the candidate had al…Angela Nietes 50 views 1 comment 0 points Most recent by Harish Vummidi Recruiting, Opportunity Marketplace
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Has anyone seen any recruiting jobs cause the candidate to be withdrawn on the ORC side?Content We've had 2 hires that, after processed on the HR side, show up on the ORC side as "Withdrawn by Candidate" and the name stamped on the action in reporting is th…User_2025-01-25-05-06-07-246 131 views 17 comments 0 points Most recent by User_YIQGB Recruiting, Opportunity Marketplace -
Configuring Redwood Recruiting Job Requisition Approval Notification ContentSummary: Hello Community, We would like to confirm the supported configuration options for the Redwood approval notification that is sent to an approver when a Recruitin…Sakthi priyanka B-Oracle 64 views 1 comment 0 points Most recent by Shikha Agarwal Recruiting, Opportunity Marketplace
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Offboarding Journey not triggering after TerminationSummary: After an employee’s resignation is approved, the Exit Journey should be assigned automatically based on the selected Action Reason. Currently, the resigned empl…Gunti Nagaraju 56 views 0 comments 0 points Started by Gunti Nagaraju Recruiting, Opportunity Marketplace
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HR Helpdesk: Escalation & SR Auto-Assignment to Line Manager on Milestone violationWhen an Agent fails to Resolve a SR within the Milestone timeline (or the given SLA), the SR is to be Auto-Escalated and Auto-Assigned to the Agent's Line Manager. How c…
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Remove "Delete Help Desk Reque st" from Action button.Summary: Hello community, how can I remove the Delete Help desk Request from the Action button? I saw and removed from my custom role the privilege Delete HR Service Req…