Workflows
Discussion List
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Regarding the bell notifications triggered when new helpdesk request is createdSummary: Hi Team, I have migrated helpdesk from Classic UI to Redwood UI. Triggers has been enabled and it is not showing under notification preferences. Could you pleas… -
Need Category Selected in HR helpdesk automatically assigns to queueSummary: When an employee submits an HR Help Desk Request without selecting a Category, the Category field remains blank on the created request. We would like to default…
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HR Help Desk Requests created through inbound email not automatically assigned to a queueSummary: We are currently doing helpdesk migration from classic to Redwood. We are facing an issue with automatic queue assignment for HR Help Desk Requests created thro…
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HCM Approval DelegationHi Everyone, We are currently reviewing HCM Approval Delegation and would like to better understand its scope. Could someone please clarify the following? What types of …RN Yambao 14 views 1 comment 0 points Most recent by Volodymyr Faranosov Recruiting, Opportunity Marketplace
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Regarding helpdesk survey configurationSummary: Hi Team, can you please let me know where we can found the helpdesk request survey configuration. Once agentvresilved the request and employee received the noti…
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Small Hyperlinks are displaying too broader in Help Desk Email NotificationsSummary: Hi All, We are using Object Workflows to trigger email notifications to primary contact when a ticket is created and email templates created via email templates…
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Recurring Reminder Notifications Not Triggered for Tickets Remaining in 'X' Status on ISR ObjectSummary: The system is not sending email notifications at two-day intervals while the ticket remains in status 'X'. Created two custom fields: Captures the date and time…
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Employee Help Desk Self-Service Assistant – Prompt/Response and SR Action CustomizationWe are currently implementing the Employee Help Desk Self-Service Assistant (AI Agent) for Oracle Help Desk and have completed the initial setup/configuration. We have a… -
Lead Create Workflow sends separate emails to Resource Team members instead of single emailSummary: Hi All, We have configured a lead create object workflow with create trigger to send an email to Owner and Resource Team members. When the workflow is triggered…
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Recruiting - Hiring team custom member mandatoryHello We would like to add our BPs as a hiring team member mandatory. But by default Oracle makes "Hiring Manager and Recruiter" only. We created a Collaborator type loo…Pedro Teixeira 51 views 6 comments 1 point Most recent by Karen Long Recruiting, Opportunity Marketplace -
Hiring manager not receiving feedback notificationSummary: Content (please ensure you mask any confidential information): Hey, We have a hiring manager whom we had triggerd the interview feedback to and he mentioned he …Aishwarya_15 31 views 6 comments 0 points Most recent by Nazir Hossain Recruiting, Opportunity Marketplace
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Candidate Offer Status Changed from Accepted to Rejected by EmployerHi Experts, We are currently experiencing an issue where the team received a notification indicating that a candidate rejected an offer, even though the candidate had al…Angela Nietes 42 views 1 comment 0 points Most recent by Harish Vummidi Recruiting, Opportunity Marketplace
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Has anyone seen any recruiting jobs cause the candidate to be withdrawn on the ORC side?Content We've had 2 hires that, after processed on the HR side, show up on the ORC side as "Withdrawn by Candidate" and the name stamped on the action in reporting is th…User_2025-01-25-05-06-07-246 129 views 17 comments 0 points Most recent by User_YIQGB Recruiting, Opportunity Marketplace -
Configuring Redwood Recruiting Job Requisition Approval Notification ContentSummary: Hello Community, We would like to confirm the supported configuration options for the Redwood approval notification that is sent to an approver when a Recruitin…Sakthi priyanka B-Oracle 34 views 1 comment 0 points Most recent by Shikha Agarwal Recruiting, Opportunity Marketplace
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Offboarding Journey not triggering after TerminationSummary: After an employee’s resignation is approved, the Exit Journey should be assigned automatically based on the selected Action Reason. Currently, the resigned empl…Gunti Nagaraju 33 views 0 comments 0 points Started by Gunti Nagaraju Recruiting, Opportunity Marketplace
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HR Helpdesk: Escalation & SR Auto-Assignment to Line Manager on Milestone violationWhen an Agent fails to Resolve a SR within the Milestone timeline (or the given SLA), the SR is to be Auto-Escalated and Auto-Assigned to the Agent's Line Manager. How c…
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Remove "Delete Help Desk Reque st" from Action button.Summary: Hello community, how can I remove the Delete Help desk Request from the Action button? I saw and removed from my custom role the privilege Delete HR Service Req…
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Object Workflows once ticket breaches SLA ,routed to different queue,reassigned or changes statusSummary: Hi Everyone, We are currently looking for different custom Object workflows to trigger email notifications to the Primary Point of contacts in HR Help Desk. Ema…
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26C Features ORCSummary: Hi Expert, Good day! I have 2 questions regarding 26C features. If anyone already tested it successfully, please text me a message on Teams. ORC (Redwood Experi…
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Pre-Employment Pending Status Not Displayed in Redwood Agency Hiring Job ApplicationsSummary: Hi Team, In the Agency Hiring flow, once an offer is sent to a candidate, the application status transitions to Pre-Employment Pending in the Responsive UI. How…
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Create Job Requisition VBCS - Add condition for Requisition typeSummary: Is it possible to create a conditional rule for a New Job Requisition which is based on Requisition Type. For example, if the requisition type is 'Standard' i w…Merwin 171 views 16 comments 0 points Most recent by Antonette Muntode Recruiting, Opportunity Marketplace
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Person EIT EFF created but not coming as Drop down in External Career SiteHi, I had created an EFF as Caste Details in Person EIT information with proper Value set and Lookup. But the requirement is to reflect the field as drop down but the va…
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Default Expense Account Field Greyed Out on OffersSummary: Default Expense Account Field Greyed Out on Offers Content (please ensure you mask any confidential information): Hi, I've made the Default Expense Account Fiel…Matthew Hancock 30 views 2 comments 0 points Most recent by Mohammed Ehteshamuddin Recruiting, Opportunity Marketplace -
How can I load the pre-screening question responses through HDL in a candidate's job application?Summary: Hi Team, We need the .dat file to load the pre-screening question responses into the candidate job application via HDL.B V LAVAN Salivahan 157 views 3 comments 0 points Most recent by Volodymyr Faranosov Recruiting, Opportunity Marketplace -
How can I set up some form of approval routing or other workflow for Help Desk Service RequestsSummary: We are in the process of implementing Oracle Fusion ERP, SCM, and HCM. Our organization's Maintenance department accepts service requests from Non-Maintenance e…
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Manage Job Offers - Direct to Redwood employment flowSummary: If manage job offers is still in RUI and HR actions the internal movement from there, will they be presented with the configured Redwood employment flow (ex. Ch…Nick Henderson 31 views 0 comments 0 points Started by Nick Henderson Recruiting, Opportunity Marketplace -
Few emails are not generating helpdesk ticketsSummary: We’ve observed an issue where emails sent to HRhelpdesk@mycompany .com are not consistently creating Helpdesk tickets. Initially, the ticket is not created, but…
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How to create a job requisition approval condition based on requestor's line manager details?Summary: How to create a job requisition approval condition based on requestor's line manager details? Content (please ensure you mask any confidential information): Dea…Sumedha 21 views 5 comments 0 points Most recent by Volodymyr Faranosov Recruiting, Opportunity Marketplace
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SQL-based approval rules support for the job requisition approval processSummary: SQL-based approval rules support for the job requisition approval process. Content (please ensure you mask any confidential information): Hi Oracle experts, Due…Volodymyr Faranosov 671 views 14 comments 2 points Most recent by pravrajendran Recruiting, Opportunity Marketplace -
how to edit action button on worklist notification templateSummary: Hello, we want to edit the action button (approve, reject…) on the bpm worklist notification. In this case we want to rename di "reject" action button on the no…