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Adjusting an over-payment on customer refund

edited Nov 28, 2019 12:10PM in Accounting / ERP 2 comments

We over credited a customer's card by $17.  Once the Refund is issued, I can't find a way to put an adjusting charge on the card.  To create a new invoice, it requires an inventory item - this charge was related to shipping, so there is no corresponding inventory item. 

I created a journal entry, so there is a balance owed on the customer account, but I can't figure out how to bill that to her credit card.

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