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How to resolve the AP/Expenses & VAT issues in Concur integration?

edited Mar 7, 2023 3:47PM in Accounting / ERP 3 comments

We are trying to implement concur but seem to be having issues with VAT

Concur have told us that we need to move the information at zero VAT so NetSuite does not recalculate a further 20% but this is then not showing in box 4 on the VAT return


For example: we have £100 plus £20 vat which we have put on concur at a 20% rate, Concur are saying that they move it at 100 + 20 = 120 at a zero rate

The £20 is posted to the VAT balance sheet account, but when i look at the VAT return I have zero in box 4

Concur are saying if it moves at 20% it will generate 20% on top of £120

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