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In observance of Public Holidays and Oracle Mandatory Year-End break, our NetSuite Support Guru Team will be offline on December 25 to 29 and January 1, 2024.
The NetSuite Support Community site will be up and running on the dates mentioned above, and you may continue to post your questions and discussions. Our NetSuite Support Gurus will respond to unanswered questions posted during the holiday break once we resume normal operations on January 2, 2024.
We wish you a safe and enjoyable Holiday Season. We are grateful for your participation and contributions in the community, and we look forward to collaborating with you in 2024.
Thank you,
NetSuite Support Community Team
AE:Reallocate inventory in Outbound Transit to customer
Good Morning,
We have a use case where the 3PL has shipped the incorrect item to the customer and it is currently in Outbound transit. I have looked for the 'best practice' to resolve this use case unsuccessfully.
The 3PL is shipping the correct item to the customer to resolve the error, however we need to know what the best practice is to align NetSuite transactions and inventory in this particular use case.
My assumption is to process an RMA from the invoice, receive in the Warehouse, and ship the correct item to the customer (paperwork process only), and in parallel process the second shipment, fulfill and deliver to customer.
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