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June 10, 2026 | Question of the Week
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Charge Customer correct shipping rates on DropShips

edited Jun 2, 2025 2:26PM in Ask A Guru 3 comments

Hello,

We do not have a WMS. We distribute for many companies who all ship from multiple locations. We do a lot of dropships and this is where the problem lies as to when shipping is calced, it is always calcing from TX while the package could be shipping from another state to the customer. Therefore, we are losing money or overcharging the customer based on where the shipment is going.

In our NetSuite system, we have the shipping services calcing from our warehouse in Texas. For example, we order an item from a manufacturer in NJ, the item in shipping from NJ and being sent to TX. Currently, Netsuite will calc the shipping costs from Nova-Tech's location in TX shipping to TX. In this case we would be undercharging the customer.

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