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Issuing a cash/customer refund in NetSuite affects Inventory level (quantity)

edited Jun 2, 2025 2:28PM in Ask A Guru 7 comments

We are facing an issue when we are issuing a cash refund against the SO from cash sales (Note- cash sales created because payment received at the time of SO creation) which is not shipped but Netsuite is adding inventory back to the location. Bin Put Away worksheet is growing due to this issue. We are also using bin management features

This is not correct as we never shipped the stock so do not want to add the stock on cash refund. How can I deal with this situation? Is anyone else facing a similar issue?


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