Scenario
When attempting to issue a work order through the Advanced Manufacturing Tablet in NetSuite, users may notice that the component list is not available. This issue occurs due to a mismatch between the Routing Step in the Manufacturing Routing and the AM Routing Step in the AM Mfg Workbench Operation.
For example:
- In the Bill of Materials for "Assembly Item", the Manufacturing Routing step is configured as "SPLIT & ASSEMBLE".
- However, in the AM Mfg Workbench Operation, the Operation step is set to "Split & Assemble".
This difference in naming (e.g., capitalization or formatting) causes the system to fail to recognize the steps as identical, resulting in the component list not being displayed on the tablet.
Solution
To fix this issue, the Routing Step in the Manufacturing Routing must align with the AM Routing Step in the AM Mfg Workbench Operation. Below are two effective workarounds:
- Remove the Issued Step on the Work Order:
- Open the Work Order in NetSuite.
- Locate and remove the issued step causing the mismatch.
- Save the changes.
- Create a New AM Routing Step:
- In the AM Mfg Workbench Operation, create a new AM Routing Step named exactly "SPLIT & ASSEMBLE" to match the Manufacturing Routing step.
- Add this new step to the appropriate field in the configuration.
Post-Implementation Steps:
- Refresh the Advanced Manufacturing Tablet.
- Verify that the component list is now accessible by navigating to the Material Issue tab, clicking "List", and checking the Item field options.
To avoid recurrence, ensure that routing step names are consistently formatted (e.g., matching case and spacing) across both the Manufacturing Routing and AM Mfg Workbench Operation. After applying the workaround, test the work order issuance process to confirm the component list displays correctly.
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