NSC | Why does the Customer Dropdown List display only the Customer ID & not the corresponding Name?

Scenario

The user has entered their internal customer IDs in the respective field, causing dropdowns that typically display customer names to show the IDs instead. They prefer to have both the ID, and the corresponding customer name displayed, as the ID alone is not very informative. The user wants to know how to achieve this.

Please refer to the attached screenshot of the Customer List dropdown on the Accept Payment screen:

Solution

Navigate to Setup > Company > Auto Generated Numbers > Entities tab > Customer field and check if Enable checkbox is F or not ticked. If yes, this is the reason why on the transactions only the