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Discover new innovations across NetSuite with 2026 Release 2
■ NetSuite 2026.2 Release Notes
■ NetSuite SuiteApps Release Notes
■ NetSuite Sneak Peeks
■ Release Preview Guide
■ Release Preview Test Plan Template
■ NetSuite 2026.2 Release Notes
■ NetSuite SuiteApps Release Notes
■ NetSuite Sneak Peeks
■ Release Preview Guide
■ Release Preview Test Plan Template
Action Required: Review and submit pending reconciliation matches before the NetSuite upgrade to avoid rework. After 26.2, unsubmitted matches will be unmatched. For more details, see SuiteAnswers 1047397
How to process Refund for a Fully Paid Invoice?
Need input on how best to handle a refund on an invoice that has been fully paid. We would like to send a check to the customer.
See below data from Items sub tab of an invoice that has been fully paid.
Say that we wan to refund the customer $100 for the Parts - Hoist Fitness line item.
I am gathering from documentation that we are to start with a Credit on the invoice and then start the customer refund via Transaction -> Customer -> Issue Customer Refund
However, not clear on what needs to be retained/adjusted on credit memo. Below is the credit memo form
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