We are trying to implement RMAs from customers to keep our inventory of warranty parts up to date. When we receive the part, we would click Receive on the RMA and then we have the option to check or uncheck the Restock box (check it to restock it to inventory or uncheck it to write it off).

However, after we receive the part, we have to test it to know if we will restock or write it off. It seems like the only way we could do this is by receiving it, testing it, then when we decide whether we write it off or restock it, we would go back into the item receipt again, update the Restock box, then close the RMA. So we would keep the RMA open until it has been tested and we can go back in to restock or write it off.