3941921

Please note that Support Phone Menu Routing Options have been updated with recently added NetSuite product features. You may access the new telephone menu options by going to this link: https://system.netsuite.com/core/media/media.nl?id=13727838amp;c=NLCORP&h=b87c11d4aef551e18d74&_xt=.html

in ALERT! Phone Menu Option Change Comment by 3941921 Feb 6, 2014 3:42PM

Site-wide Service Interruption All accounts are affected. Do not attempt to log in to your account. Your patience is appreciated as we work to resolve the issue. More information will be posted on this status page as it becomes available. status.netsuite.com

in Service Interruption Comment by 3941921 Mar 21, 2014 11:33AM

The performance is slowly going back to normal. status.netsuite.com will be updated accordingly. Thank you everyone for your patience.

in NetSuite is currently experiencing performance issues Comment by 3941921 Feb 27, 2013 3:45PM

status.netsuite.com is now updated. We are working to resolve the issue with utmost importance. Thank you again for your patience.

in We are currently experiencing technical issues. Comment by 3941921 Jul 22, 2012 2:24PM

Please use system2.netsuite.com as an alternative as we continue to work with ISPs providers.

in Unable to login Comment by 3941921 Oct 3, 2012 9:37AM

This is now resolved.

in Some NetSuite account are experiencing service disruption Comment by 3941921 Jun 25, 2013 6:38PM

Please try logging into NetSuite, service is mainly restored. Thank you again for your patience.

in Site-wide Service Interruption Comment by 3941921 Feb 16, 2012 10:18PM

From status.netsuite.com: A catastrophic electrical failure in our colocation caused an unplanned service interruption. We are working with our vendors to make sure this type of unexpected service interruption can be avoided in the future. NetSuite remains committed to delivering extremely high uptime and availability of…

in Site-wide Service Interruption Comment by 3941921 Feb 17, 2012 9:12AM

The issue is now resolved. We are investigating the root cause and the post analysis will be available on status.netsuite.com. All the best, Maria

in We are currently experiencing technical issues. Comment by 3941921 Jul 22, 2012 3:04PM

Hello DSE_RMI, We've just created case number 1458271 on your behalf. Someone from our support team will contact you for assistance. Sincerely, Cherryl

in Bin Numbers, "loading..." message post upgrade issue Comment by 3941921 Mar 16, 2012 8:08PM

Hello andrywang, We've just created case number 1510982 on your behalf. Someone from our support team will contact you for assistance. Sincerely, Cherryl

in Problem adding date using nlapiAddDays with date format 'DD/MM/YYYY' Comment by 3941921 Jul 4, 2012 3:30PM

Hi Steve, My apologies for the wait time, I checked our call logs and I was unable to locate the call or wait time. Support is always here to help and appreciate your feedback.

in Client sublist validation broken? Comment by 3941921 Mar 21, 2012 10:13PM

Being that you are getting an unexpected error, you may want to contact NetSuite support as we have some tools we can check to troubleshoot this more and help you find a resolution. Thanks, Michele Gariepy Director, Customer Support NetSuite, Inc.

in Unexpected error related to nlapiCreateRecord (attempt at importing cases) Comment by 3941921 Sep 15, 2009 10:08AM

Hello SWatkinson, I created case #1211145 on your behalf. Support will reach out to you and assist with this question.

in Mark cleared box gone on account registers! Comment by 3941921 Sep 22, 2010 3:08PM

On May 13th, a disruption was detected by our monitoring and on call Engineers immediately responded to resolve the situation. The cause of this episode is understood and involved an infrastructure component from one of our vendors. NetSuite remains committed to delivering extremely high uptime and availability of its…

in 15 Hour Site Outage, Enterprise Level? Comment by 3941921 May 22, 2013 10:17AM

[COLOR=black][FONT=Verdana]To be aware, godaddy.com is currently experiencing system issues. Domains will receive a page not found message. If your site is hosted by godaddy.com, please contact their Support Team for further information. Thank you [/FONT][/COLOR]

in Website Completely Down Comment by 3941921 Sep 10, 2012 2:43PM

status.netsuite.com is now updated with an explanation: A disruption was detected by our monitoring and on call Engineers immediately responded to resolve the situation. The cause of this episode is understood and involved an infrastructure component from one of our vendors. NetSuite remains committed to delivering…

in Site down once again Comment by 3941921 Dec 6, 2011 3:48PM

Site-wide Service Interruption All accounts are affected. Do not attempt to log in to your account. Your patience is appreciated as we work to resolve the issue. More information will be posted on this status page as it becomes available. status.netsuite.com Our apologies for the inconvenience.

in Site down once again Comment by 3941921 Dec 6, 2011 3:15PM

Hi, I'd like to suggest that you contact NetSuite Customer Support either via phone or online case (depending on the details of your Support offering) for assistance. The team will be able to gather details from you and determine next steps. Thanks, Michele Gariepy Director, Customer Support NetSuite, Inc.

in Strange Address Error During Checkout Comment by 3941921 Sep 8, 2009 5:23PM

Bill, Thank you for posting your case #. We'll be reviewing youe case and someone will be following up with you to see where we can assist you. ~Michele Gariepy Director, Customer Support NetSuite, Inc.

in Invalid shipmethod reference key (WSDL) Comment by 3941921 Jan 13, 2010 6:16PM

Jonjack, Once you have a support case #, please post it here and we'll make sure it gets reviewed. Thank you, Michele Gariepy Director, Customer Support NetSuite, Inc.

in Help please - Columns not printing on Packslips or Picking slips Comment by 3941921 Jan 26, 2010 2:04PM

Hi Aaron, We encourage our customers to discuss pricing or private information with their Account Manager, not on the Usergroup. I have forwarded your concern to your Account Manager. Best, Maria

in Thread DELETED???? Comment by 3941921 Mar 25, 2013 3:03PM

Hi farrago, Sharing logins is a process we discourage as this may lead to some security risk and since security protection is taken very seriously at NetSuite, please speak with your Account Manager regarding your inquiry. Best, Maria

in New Security Questions Comment by 3941921 Apr 26, 2013 10:11AM

Thank you for confirming with us that your account is now back up. We truly apologise for inconvenience.

in 2012.2 Site Down for Hours... Still Not Up Comment by 3941921 Sep 8, 2012 1:11PM

The videos are still availabile on youtube - I will work with our marketing team and confirm if the videos will be available in SuiteAnswers.

in Keynotes from SuiteWorld 2012 Comment by 3941921 Jun 20, 2012 9:45AM

Hi everyone, Please submit an online support case if you are still experiencing this problem so our performance team can investigate this further. Thanks, Cherryl

in Both NS and Web Site are slow Comment by 3941921 Sep 7, 2012 1:26PM

Hi Bruce, please discuss compensation with your sales rep or manager. The UserGroup Forum is not the aveune to discuss this topic. Thanks Maria

in New version issues? Comment by 3941921 Feb 27, 2012 9:33AM

Steve, Thanks for bringing this to our attention. We'll clarify and make adjustments in future communications. Below are the steps that you can follow: [LIST=1] [*]Create an on-line Support Case by going to Support> Customer Service> Contact Support Online [*]Populate the fields as follows: [/LIST] [INDENT]· What would you…

in The "Release Preview Registration Notification" email has a problem Comment by 3941921 Jan 20, 2010 1:51PM

If you have not already, please be sure to contact NetSuite support to have a case created with this defect linked once validated. After such, you can set Alerts to receive updates through the NetSuite Support Center. Thank you, Michele Gariepy Director, Customer Support NetSuite, Inc.

in Edit Pricing Schedules - Major Problem Comment by 3941921 Nov 10, 2009 9:45AM

Hi Steve, Defect 168751 is scheduled to be fixed 9/24 (late evening). If there is anyway for us to get this out sooner... ensuring of a safe fix that is fully tested then we'd do so. As of right now, this is targeted for 9/24. Thanks, Michele

in All users getting Unexpected Error when letter merging Comment by 3941921 Sep 22, 2009 8:02PM

3941921 Green Ribbon

Comments