3944794 Newbie

When we spoke to NetSuite about this, we receive a "fact of life" response. Take a look at the mass updates that are available to you. You might be able to update the price table through that.

You'll have to create a form with or without the tab show. Then, edit the role, click on Forms and disable/enable the appropriate the forms for the role.

The permissions are cached so you usually have to log out and back in before they update. I've run into this a couple times when creating a new record type or when adding a permission to a role.

Absolutely! Assuming your script is going to run as a user event for one of the transaction records (opportunity, sales order, invoice, etc) you can simply replace 'solutions' with 'item': var lineCount = nlapiGetLineItemCount('item'); Solutions are part of the Support Management module and are essentially Knowledge Base…

If you're going to just stay on the same page/record, could you do a meta refresh? window.location.reload()

Tell us more about what you want to be able to do so that we have a better understanding of the problem. Once you have the items, what do you need to be able to do?

The easiest way to get the field ID is to first enable "show internal ids" in your prefs. Then, go to the form that has the field and click on the field name. At the bottom of the help dialog will be the internal id for the specific field.

It'll be easier if you just create a saved search and then publish it to the web site. Lists > Web Site > Publish Saved Search

There are a few things to keep in mind when emailing through NetSuite: 1. If you don't have the rich text editor turned on and you compose an email, you are working with the source code- meaning you need to use HTML tags. 2. The rich text editor can and does turn itself back off. I find it usually only happens when I've…

As far as I can tell, it's not possible to tell the system to ignore cases if not match. We have all of the emails into NetSuite run through a filter first. If the filter suspects it to be spam, it's thrown into an eternal mailbox for review later.

I don't know if this will work on PDF layouts, but I use {today} in search formulas.

Lead Source is a field on the customer record. Cases use a field called Origin to track how the case was submitted. If you can explain more about what you want to be able to do/track, I'm sure we can help you find a solution.

It's not a stupid question, it's actually a bit confusing. What you'll need to do is go to Setup > Customization > Transaction Forms. Click Edit next to the form you are using. One of the tabs on this page will be Printing Fields. If their is a check mark in the box, it will be printed/emailed. Here's the fun part, these…

I don't know if this helps, but I'm doing the same thing for a Customer Service Survey. But, I use the <NLENTITYID> tag to populate the customer information for me. So what I do is take the external URL and append "&customerss=<NLENTITYID>" to the end of it. When it gets sent to the customer through NetSuite, the…

Explain what you're trying to do a little more. The basic answer would be to create a saved search for the record type and add the appropriate fields to the results tab.

I don't know if I'm allowed to say this here, but we have Colin Lock and he is very responsive.

I've had this problem before with my dashboard. When the Cases Overview was first setup, it takes a saved search and uses that to populate the Cases on the Case Overview page. If you change the saved search, you will need to remove the Cases portlet and then add it back. It should show you the updated view. To remove/add:…

On the case form you need to choose which fields you want it search when the the case is initially submitted. I have mine setup to search for the incoming email address only.

You have to create a saved search for transactions and add that field to your results. On the Roles tab, make the form is preferred for your Customer Center role and you should be done. You really don't have to set any criteria on the search, but you may want to add, "Customer" to the available filters so that NetSuite…

I'm not sure that would be possible without manually assigning the number. You could hide the number field so that the customer isn't able to see it.

Are you using lead forms? If so, you have to add "Give Access" to the form as a hidden field, and make sure both "Login Password" and "Confirm Password" fields are on the form and mandatory. Then, in the URL for the form add "&giveaccess=T" (without quotes). Hope this helps. -B

Yes, it is possible, but it's not how you want it to work. Essentially, you are going to expose the sales order form to the customer and they will be able to select what they want to buy the same way YOU would enter the order. We use product codes so for our customers it would be completely a waste of their time. The one…

You cannot change anything in "My Account" That's not really true. There are a lot of areas that are locked, but you still have control over what the customer can do. My guess is that you have customized the Customer Center for the first time and your customer's accounts are still set to use the Standard (or some other…

The promotion code needs to be passed in the URL from the web form. When you setup the online form, you have an option to tell it where to redirect the user after submission. Append &promocode= to the URL of the redirect and add the promo code after the equal sign. That should apply the discount automatically for the user.…

You should also be able to do a mass update to existing customers to get them to the new role painlessly.

The only setting that I think applies in this situation is: Setup>Account>Set Up Taxes "Charge Sales Tax on Store Orders" Ours is set to charge on a Per Customer Basis.

This limitation doesn't just apply to web stores on the same NetSuite account. If you add items to a NetSuite cart and then go directly to a cart of another NetSuite web store, the items will follow you (even if the same items aren't offered in both stores).

You're probably going to have to give a little more info about what you're trying to accomplish before anyone will be able to give you feedback.

There is a "Most Recent Message" filter. Thanks, -e The "most recent message" filter implies "internal only = f" so you will only see external messages.

We're getting the same thing on cases that are copied to employees or escalated. My support case number is 721893 and defect number 143666.