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You can do criteria - Date Created = Yesterday. Let's on a Tuesday, the saved search will send email on cases that were created on the Monday.

Thank you evan! Do i still need to have Send Email Alerts When Records are Created/Updated checked?

With the criteria. I noticed that you said Assigned to = Jerry. I did this and previewed the search it was not giving me any result. However, when the criteria is changed to Escalated to = Jerry I'm getting the result that I want. But is that the logic behind an escalation that the escalated case gets 'assigned to' ??

Sounds good. thanks for that, i will give it a try. Let's say i'm Bob and the case is assigned to me and I escalated the case to Jerry and he works with me (not an external companies). I would like to send Jerry an email reminder every Monday with all the cases that were escalated to him. Is this possible?

Looks like it didn't matter, I created two saves searches one with send email alerts checked and one without and both worked fine.

I'm doing the same setup and it works for me too. I have: Customer Saved Search Send Email Alerts When Records are Created/Updated - checked Recipient Field - Email And I am using Custom HTML Message. I don't use the auto-reply feature from the online customer form anymore. I am however at the moment trying to send this…

Thank you evan. I tried using "not after" and still getting the error message. I followed the link within the error message and log a defect case but i didn't get a case#? EDIT: You can probably tell that I have never logged a defect case before :) I just received an email with the case#. It is : #847739. Thanks.

I was just wondering about this as well. I ended up just leaving my introduction in the customized message text area.

hi evan, what does the formula actually mean in english? 1,2,2,3,1?

Hi guys, I'm now thinking that I should display the global subscription status field on the online form. The idea is that I will have a label that says "email me with news and offers". And next to it is a checkbox that defaults to ticked and our customers would have the option to receive email communications from us if…

Thanks for the reply Wiz. My JavaScript skill is virtually non existent. I think I would need to hire a freelancer to do the job for us.

Thank you for your answer. I did exactly what you said but the function doesn't seem to add the fields correctly. I did 2 + 2 + 2 + 2 and somehow the total is 3332. edited: I think I figured out what happened. I am using drop down instead of integer/numeric field. I set up a bunch of different record types. Each record…

Just want to say a big thank you for your help. It is truly appreciated. It was the EXACT solution to my problem. I ended up using GetFieldText, but to set the value of the total field i used SetFieldValue not SetFieldText. Very exciting stuff! Also a big thank for the parseint() mention, I had completely forgotten that…

Thanks for your help!. To be honest, I'm a bit lost. From what i understood from your post. I created a custom record type called Rating System with 5 integer type fields. With label 1,2,3,4,5.. After that I created a new record and populate each field with relevant number. What's the next step? What do you mean with using…

Can this be achieved with custom online form?

Evan, when the ratings are displayed online, they are displayed alphabetically. Is it possible to organize this manually? Instead of having 2 3 4 Disappointing Heavenly We would like to have Disappointing 2 3 4 Heavenly

We would like to use the form as an online form for customer to fill in. I created the form from: Setup > Customization > Record Types > the Feedback Record > Online Forms subtab Since I can't access the fields from the Feedback Record type when i tried to create the form from Setup > Marketing > Online Customer Forms. The…

I never knew there is an option to convert custom list to custom record. Thanks evan. I have learned a few new tricks from this thread :) Very exciting. Since I have not asked enough questions. I've got another one for you. :D Is it possible to create custom labels on Netsuite Customer Form? We will have around 20 to 30…

I have created the Rating Record Type and added 5 records to it. I have also created another custom record called "Feedback", made custom fields with List/Record="Rating". For example. Appearance of Staff, Friendliness of Staff, etc. And to use words instead of number for the rating in the customer form, all I had to do…

Thanks for the reply. Is there a workaround that will allow me to not show the navigation portlet on the home page but still show only one nav portlet on the item drilldown page?

How do i customize item drilldown page? One question though, since my online store IS showing the left hand navigation column, would the item drilldown page show the navigation portlet TWICE?

Just to confirm, let's say i have item A and it is now a featured item, does it mean now i have: 1. item A with item A drilldown page, and 2. featured item A with featured item A drilldown page ?? very confusing.

Hi Rex, What do you mean exactly with replacing with nothing (null) or replace with links with parameters that work securely? Nothing as in and could you please elaborate on links with parameters? What is it exactly? Thanks.

Thank you for your reply guys. I'm new to the advanced site customization and i must say that it is confusing sometimes, but I'm glad i have this forum and its very helpful users. :)

That's what i was thinking but when i tried adding that line to the doctype field it came out like this: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> <html xmlns="http://www.w3.org/1999/xhtml" xml:lang="en" lang="en"> <html> What i need is the…

I didn't end up adding it, at this point of time, I have bigger issues to worry about :P My suggestion with doctype is to stick with transitional This is what i use at the moment: <!DOCTYPE html PUBLIC "-//W3C//DTD XHTML 1.0 Transitional//EN" "http://www.w3.org/TR/xhtml1/DTD/xhtml1-transitional.dtd"> However, I'm not sure…

Thank you for your feedback. The website is progressing slowly, soon i will be able to share the link with you guys. :)

Probably would want to keep it simple! Use table and inline css and nothing too crazy with the css. Not only you have to worry about different browsers but also different online email services (hotmail, yahoo, gmail ,etc). And gmail proves to be painful when it comes to css support.

inline css and tables all the way!

Are we able to use html when composing an email message in Netsuite? If yes, you can just use <img src="link here" />