We need to be able to receive the same serial number more than once. When we return a serialized item to our vendor for repair we write a PO for its return so that we can receive back. In this case it is not on the same PO though. This is throwing me. From my experience, you can have the same serial number in the system…

Not that I am aware of.

Hi Steve, I just noticed this thread. I have some bad news for you, unless something has changed that I am not privy to. Serial numbers were, for a period, the bane of my existence. I fought with them much as you are, and here is what I found out. This very basic fact must be understood in order to manipulate the reports.…

good cause though. Agreed- and some pretty beautiful items- very inspiring.

On further testing - it seems to have to do with the variable amount. If I set a fixed amount it works but the error comes with variable. On your site it says "price variable....." that does not happen on ours it just puts a price field in. We are using a default template. On my site, it says price variable, because that…

Whoa guys, back up here. Your talking about depreciation of assets, a common thing. Chris, if this still isn't working tomorrow, I'd be very interested in knowing why. Please keep us updated.

Ive been busy with other things and am only just getting to this. What do you mean by: if your settings globally accommodate pre printed certificates setup-accounting-accounting preferences-items-gift certificate authorization code generation is not set to system generated.

After working with these rather extensively, a very good question was posed to me, and I haven't a clue how to answer. I'm hoping NS will chime in. When using variable amount gift certificates in the webstore, there are two fields listing price- the first is presumably the dollar amount of the certificate itself, the…

variable - its at http://store.madebysurvivors.com/Gift-Certificate?sc=2&category=947 if you need to see it (please dont laugh at our weak design, but we are abolitionists, not designers. It worked fine until this last change. I se what your talking about, but am not privy to the settings behind the item. Question #1- did…

I knew Angela would have brainwaves that would help... Whatever. One brain wave today- that was it- did it make sense?

Chiming in a little late on this one! We are currently implementing NS and we are having a hard time with actual Gift Cards. I understand the difference between the Cards and Certificates thanks to that great post at the beginning of this thread. Here is my problem. We currently have hundreds of gift cards out there with…

And - surprise, now that I turned it back to system generated, I still get the error "field must contain a value" I can easily assist you with this, to the best of my ability here on the UG. This error is due to an error in the certificate creation. Are you using variable or specific pricing?

Thanks for this great post. I had no idea this had been added and had several cases filed to get the ability to send a gift card. Our big frustration is that people want to give the card as a gift on a certain date and not have the email go automatically to the recipient. I hope this allows for that. If you want to send a…

We did not create a new one - ill give that a try. Yes we do use the same gift certificate item for all gift certificates as we never saw a reason not to. Is this a problem? Thanks again. OK, I think I see where your going wrong here. Keep in mind that gift certificates are a type of item- a little convoluted at a glance,…

Very good idea and thanks so much for the help. Its users like you that make me glad I gave up on paying for support, who I had asked this very same question of many times. Thanks again! Certainly, glad I could help. Let me know if you have other questions. :D

Well - we changed the settings and now if a customer tries to purchase a gift certificate it gives an error code saying "field must contain a value" One more case to file I guess. this sounds like there is a problem in your setup, not necessarily the sytem itself. Since you are not very specific about the problem, not…

Have you looked at the thread titled 'Bin Management in Warehouse?' That thread is huge, and has a lot of information on it.

When you go to setup-company- enable features- items and inventory, you don't see 'Bar Coding and item Labels?'

Ok - that turned out to be it needs to have a price in price field even if I want to set variable, However - same problem with the new certificate - it just gives an error "field must contain a value" in a new twist - the price field shows up twice making the user enter the variable amount twice. yes, I know- however this…

Not sure about choices a & B, and C doesnt really apply, as you have some misunderstanding within your process. Inventory counts- I know way more than I would like to about them. I can also tell you that unless NS was up to something I am not aware of, NS does ot support the phsical inventory count or reconciliation within…

Thanks for the help Angela, Ill try to be clearer. We had been using gift certificates with netsuite generating the gift code number. That worked but it meant that when we fulfilled the order the recipient got an email automatically. Most givers did not want to send an email, they wanted us to mail a "certificate" that…

Hi JMU, How well do you know CR? I did one very similar although it was for the sale price of an item, but I had help, and it was a while ago. You know what they say, if you don't use it all the time. In Excel, it would be pretty easy, but nobody seems to like Excel anymore.:o

OK, it must be a full moon so I'll jump into this mess knowing little about the process you describe! :eek: If the process or data that is being entered incorrectly is predictable, then a well-designed software system will prevent the user from entering invalid data. Or at least give them a warning before permitting it.…

Angela, Another great primer on inventory mgt! :D You should really consider writing a white paper (for sale) detailing the procedures, tips and tricks you have learned in dealing with NetSuite Inventory Mgt. I'm sure it would be a best seller! Would you mind explaining in more detail the "clean up" adjustments that you…

The adjustments and the time taken to stay on top of it....do people really sit down and tackle this full on? I would need a few wet Sundays to fix our number of items showing zero qty in stk with a few cents tacked on as a "value on hand". The people who want it fixed do. The time it takes to stay on top of it is nominal,…

Angela, you're nuts! :p There's no way I'm going to spend time cleaning up after the system and think this is normal. NetSuite is supposed to keep track of inventory costs going in and out, and not leave orphaned money lying around, period, end of story. Yes, I might be able to stand on my head every full moon and mutter…

Wow, Tom, as one who has dealt with public accounting for years, let me tell you I look forward to NS going public, hopefully, it will trickle down to us. I agree with Cecelia, you have an issue and the louder you yell, the sooner it will be fixed. On the other point: For the items having a value with zero on hand, this is…

Hi Heather, It seems to me that you have two options here: Either you can change your process flows with your employees to use the sales order cycle with cash sales, which will prevent them from selling comitted items, and use the system as designed. Or, you can create a script that blocks the save on cash sales, if there…

Chris, are you on 11.0.6, or 2007?

Totally understood. I didn't mean to offend you, if I did. That was not my intent. However, if we all want some changes, my experience with software enhancements in the past is to talk a lot about it. Then, the folks at NS will see that is really is wanted/needed and perhaps put it into the queue. This thread was started…