Hello, @David Levinson! Thank you for reaching out. Payroll Support will be working hand in hand with our Product Team to resolve the issue happening on the plan and schedule. On a side note, I have come across your open support ticket on Commission Report that times out. The assigned support rep is reviewing and testing…

Hello, @David Levinson! Good day! Thank you for your inquiry. Concern: Commission Plan Stuck at Recalculating Status We understand that the commission plan it set up with wide date range – back in 2021. Thus, multiple transactions are being recalculated, every time there is a new transaction that hit the commission…

Hi, @Carla Bell Thank you for the clarification. Upon further review of the inquiry, this is an enhancement. There is already a filed/reported request for this. Enhancement: 612628 Comp Track: Ability to Enter Net Amount Instead of Gross Amount on Bonuses Enhancement: 247901 Transaction > Employees > Create Payroll >…

Hello, @Carla Bell Thank you for your inquiry. Payroll item bonus is normally treated as taxable either – regular or supplemental. Discussion as follows: Bonus can either be set-up as regular or supplemental earnings in NetSuite payroll module. 1. Bonus Taxed as Regular Income This is taxed as regular income and made part…

Hello @User_2WFK0, Thank you for your inquiry about W-2 Report. Based on the information provided, the concern is why the 401(k) and medical benefits not showing up in box 12 of W-2. Taxability and reportability of the payroll items are based on the pay code used. So, if the medical benefits and 401(k) are not posted on…

Hello, @Melanie Schaefer Thank you for your reply. I am not quite sure how your commission schedule is set especially the commission on and eligible amount fields (these are the trigger factors on how commission calculates from a closed sales transactions). But based on the thread, it looks like it is related to this…

Hello, @Melanie Schaefer Thank you for your inquiry. Per review, it sounds like the unapplied payments/overpayments from your customers are used as discount for the next transactions. Thus, the amount from sales order is invoiced/billed at a lower amount. Commission module could not identify or consider discount/mark-up…

Hello, @HertsChris. Thank you for your inquiry. I could not advise on the behavior of the GL impact/ journal entries recording, but will share on the payroll point of view. If you have NetSuite US Payroll Module enabled on your account, the employee record is subsidiary-specific even though you have OneWorld account…

Hi, @Janis001 Good day! To answer your inquiry, scenario A and B functions are the same except on the treatment of PTO accrual. If there is NO effect on the PTO then scenario A is more applicable; Otherwise, then scenario B is more appropriate. You need to determine it first. a.How to enter/account for PTO: There are two…

Hello, @Janis001 , Happy Monday! Thank you for your inquiry. There are two ways on how to set up Salaried employees paid-time-off payroll item depending on how you would like to account for the PTO hours. Separate payroll items must be added to account for vacation/sick availed by the employees instead of offsetting it on…

Hello, @John Robertson Sr. Good day! Thank you for the follow up question. Based on the Commission Schedule's snippet, the system reads the following: Commission on Custom Field Custom Field = Amount fields on Commission When you add this category on the commission schedule, the transaction-based amount is taken on the…

Hello, John Robertson Sr. Thank you for your inquiry. Upon reviewing the details provided, this appears to be your set up. Kindly confirm otherwise. Commission Schedule: --Commission on: Quantity --Categorized by Items --The commission is also shared by sales team Discussion: When you use commission on QUANTITY it does not…

Hello, Entartes Thank you for your inquiry and happy friday! These are few of the reasons why the eligible commission is not showing up on the Authorize Commission page. Please review the set up properly. · Review the transaction record – invoice, sales order, etc. if the rep/partner is assigned · Sales effective date of…

Hello, User_Q1DPO. Thank you for your inquiry. The functionality to record a commission income from outside party (agency) is still a system’s limitation. It is currently recorded on Enhancement 112817 Commissions>eligibility to pay based on order fulfillment/shipping, in addition to bookings/billings. Incentive…

Hi, User_NC62U! There is a way for terminated employees to access their payslip by having the Administrator create a custom Employee Center role and assign it to the terminated employees. If the employee center needs to be customized just for the purpose of viewing paycheck and paystub, review if the following Permissions…

Hello, @Benjamin Paul - USA . Thank you for your inquiry. Recording commission transaction is not as straightforward as entering sales order or expense items. You need to implement the Incentive Compensation module in your NetSuite account to have it worked. Incentive Compensation (Commission) Module is an add-on module…

Hello, @John Robertson Sr. Good day! To answer your inquiry about the system’s behavior when dealing with gift certificate using Incentive Compensation (Commission) Module. Currently, this is a system’s limitation reported under Enhancement 213061 Commission> Base commission on journal entry created from recognized revenue…

Hello @Janis001 , There are two ways to pay the back salary – direct deposit (ACH) or employer-printed. Since you intend pay the back payroll, how do you want it to be recorded on NetSuite? Do you want it to be recorded on the exact period/quarter the salary should have been paid or you can just post it this current…

Hello, @Lewalsh11741 . In resolving this matter, you can review the permissions level or the preferences set on Set up Payroll page. A. Check Permission Level: Using Standard Employee Center Set the View filter to Default 1. Log in to NetSuite using the Employee Center role 2. Go to Employee Center tab > Employee Center…

Hello, @User_NC62U. In showing the YTD income of the employee, you can utilize Payroll Summary Report. Just customize it further, then refresh the page to get the updated information. Go to Reports > Payroll > Payroll Summary Click Customize On the Search Fields box, type "Wage Base" then hit search icon Select Taxable…

Hello @User_YLQQA , The standard behavior of the system will not allow deletion of a record if it is associated to another transaction. Not unless the dependent record is deleted first. The approved partner commission by mistake can be deleted entirely once the related records are gone. These are the following options on…