Ben G Red Ribbon

Pls ensure the new functionality allows this: The ability to send mass mail to existing customers that have unsubscribed. This is necessary (and legal) for sending notices to businesses and individuals e.g. of a change in our service pricing to them, or of downtime in the service. This might be achieved by a toggle in the…

a couple of things that help some of these problems - though this area certainly needs some love from product management... Recording mailers sent & responded to Create the merge from a campaign; set the campaign event to 'execute'; save (the event becomes 'completed' and the stats record the number 'sent'; then click…

thomas, in the meantime, you could create a suitelet with server code to generate an html page showing tasks laid out as you choose - this works well for us -ben

i've requested a proper answer to this - "Enhancement 116961 - Activities > Provide the ability to synchronize Activities (Calendar, Events, Contacts, Tasks) directly with an Exchange server." you can improve the scheduled run of intellisync a little by running this script from a scheduled task - it runs intellisync after…

to delete a recurring event _series_ (rather than a specific _instance_ of the series), open the event by clicking the little brown double-arrow to the right of the event title, then click the delete button you'll see that opening an event this way gives a page title "Event Series" rather than "Event". now your…

hi sean, any news on this? thanks, ben

also, is there a reason why you can't use marginal rates on a service item? thanks ben

(bumping because it's not appearing on the list of new posts)

hi Sean, here's an example of what i mean by marginal rates on a service item: we sell fixed price support contracts, where the customer pays $x per month per supported machine. For this, we use a 'service item for sale' in netsuite. We offer quantity discounts and it's easier to use marginal rates (first 20 machines at…

sean, any news on this? it's stopping us from setting our new pricing... thanks ben

thanks, i spoke to support, the problem was that classes had not been applied to transaction items in the past - i've now added the class field as a transaction column and added server code to put the class on time entries - the commission calc is now picking up the transactions properly

sounds good to me b

thanks evan & jmu. on balance i'd be happy with sean's original offer - showing indentation only on the project page or maybe we could have a second 'task title' field that never indents, with the original always indenting? then we can choose which we want in each situation btw, can anyone shed light on a minor related…

hi sean, that makes sense except for one thing - given that we can't use inline editing in sublists, we've added a link to each project that opens a full list of that project's tasks in another window. This full listing allows inline editing, which is much preferred when doing things like allocating a long list of tasks to…

For the customer's time, i'm using a custom timezone-offset field on their location record - which we'll have to update manually for daylight savings etc, but that's manageable I can't use client-side stuff because a lot of our cases are raised automatically by monitoring tools via email. I've now added a field to record…

Thanks Brett - in fact i'm using this in a workflow so i'm trying to stick to SQL and avoid scripts. I've just worked out {TODAY} - SYS_EXTRACT_UTC( LOCALTIMESTAMP ) which appears to return an 'interval day to second' value matching the time diff of the user from GMT.

this may be a related bug: a custom checkbox field is (since 2007.1) showing the value 'Yes' in a before-submit user-event script when (and only when) the record is being created. In a similar 'edit' situation, the value is 'T' - which is what it used to show in 'create' in 2007.0 ie i have had to change this if…

thanks evan

yes, in the "Customer/Job" field which refers to either the company or the Job -ben

thanks evan. i'll file a case. note that my field also works - the hanging happens only when you try to change the job that the task is attached to rgds ben

thanks yang

sorted, thanks

thanks - that's the problem

yes, it's a formula field. i'm using a formula that returns eg 83 which displays "83.0%" on a record and "8300.0%" in a listing

ah, trying {duedate} instead of {enddate} gives the end date in edit mode, but still an error in view mode... :confused:

mike, did you untick the 'store data' option on the custom field? if you leave this ticked, it sources data only when the record is created

yep, i may just have to - but [@NS] having access to the customform field in the customer center would be great

k, there's a panel in the left column called "Customer Centre - Home Links" - the link to SuiteSource is in there - or try https://system.netsuite.com/app/common/custom/custrecordentrylist.nl?rectype=178

actually there's a deeper problem that hyperlinks won't solve - in the customer centre, a record opens with the preferred form every time, even if it's been saved with a different form: the records here are a custom record. the custom record has 3 forms: A - a form with one field: 'type' B - a form for type = B C - a form…

i also can't get client or server scripts to change the 'customform' field effectively - when the customer views the record from the custom centre, they always get the preferred form (as set in customer record type > permissions) i'm trying to do this: - from the customer center, a customer creates a new record using Form…