Hi @Tom Dalton! The AI functionalities in NetSuite are currently limited, as documented here. At present, only invoice processing/bill capture, text enhancement, NSPB, and NSAW are supported. While additional capabilities might be possible in the future, we cannot provide a specific timeline at this moment. We suggest…

Hi @User_PJ88X, please see solution below I could think of. You can try testing this on your Sandbox account. Navigate to Setup> Company> Bulk Processing Status List Click the Search link on the upper right side of the page Click Create Saved Search Button Change Search Title Under Criteria tab, Select the following fields…

Hi @User_KZ7N9, Thanks for your response. I was able to reproduce the error when I used a custom role and have user subsidiary selected on Accessible Subsidiaries on its role. I changed it to All and it's now working fine for that role: Can you confirm if it has been selected as All already and you're still experiencing…

Glad to have you with us today and thanks for posting here in the NetSuite Support Community! Greetings, everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated! -- In case you know someone who…

Hi @User_RWY1B, were you able to check the comments above? Let us know if you still need help. Thank you! :)

Thanks for the additional information, @User_KZ7N9! Have you checked out this SuiteAnswers article which seems to have a related concern with you: 82940. Let me know if that works for you! :)

Hi @User_KZ7N9, by Advanced Partners do you mean a custom role? Do you wish to give custom role access with the Subsidiary Navigator? :)

Hi @NKusiak, apologies but we don't have the means to test it in a Sandbox environment. Since we cannot identify the cause with basic troubleshooting, we recommend that you engage with our support team, who have the necessary tools to further investigate the matter, specific to your account. Please feel free to raise a…

Hi @User_GLL29, can you check under Setup > Company > Enable Features under Transactions tab if Credit Card Payments is enabled? The PRESERVE TRANSACTIONS WHEN PAYMENT IS ON HOLD mentioned in that preference refers to when a payment is held by the credit card payment gateway or the processor. With this, if you are not…

thank you for sharing your insights, @Wee Ming! Hello @Prince Lenin, were you able to check Wee Ming's comment above? :)

Hi @NKusiak, are you using an admin role? You can also check on the role if it has been assigned a preference to ignore the credit limit handling. Please refer to SAID 41438 Set Up a Role to Ignore Customer Credit Limit Warning. Another possible reason could be the Customer is a Sub Customer. If it is, the Credit Limit…

Hi @Sue Carstens, were you also able to check the previous comment above? :)

@Elizabeth Vance Glad to have you with us today and thanks for posting here in the NetSuite Support Community! Greetings, everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated! -- In case you…

@Jessie P Glad to have you with us today and thanks for posting here in the NetSuite Support Community! Greetings, everyone! We have a fellow member who could use our assistance. Please don't hesitate to share your knowledge and insights to help them out. Your input is highly valued and appreciated! -- In case you know…

Hi @User_GLL29, will you be able to provide screenshot of the available preferences under payment processing on your end just to check? Thank you! :)

Hi @NKusiak, when the Customer Credit Limit Handling is set to Warn Only, the system displays a warning when the new sales order or invoice puts the customer at or above their credit limit. Whoever is entering the transaction must choose whether to continue with the transaction or cancel it. This is how the warning looks…

Hi @Sue Carstens, were you also able tocheck Tigran's comments below? :)

Hi @User_2LD8N, Avalara has custom scripts in-charge of computing the tax based on the state or address of the customer. I could only assist you with Tax Lookup Hierarchy when NetSuite engine is used. With NetSuite, you can set tax exemption usually at the Customer Record or the Tax Schedule on the Item Record. However,…

Hi @User_0XDCX, I'm not sure what your Subsidiary hierarchy is but Items have this "Include Children" checkbox where if it is marked it is shared with other subsidiaries: If you have this marked then it seems that you don't have to update it anymore. Hope this helps!

Hi @Tessa, were you able to check the comment above? :)

Hi @User_GLL29, Per checking, the ability to set an approval routing for Customer Payments is not yet an available feature in NetSuite. There is a request logged for this feature's availability; the Enhancement number for your reference is 128539 Approvals > Expose approval routing information on transactions so customized…

Hi @User_30DPK, we appreciate you for updating us and apologies for the limited assistance on our end. Thank you!

Thank you for sharing your insights, @Tigran Shahnazaryan! Hi @Sue Carstens, per SAID 50118: The Renew Now button is available for contracts that satisfy the following conditions: Contract is not inactive. Contract status is Active or Renewal Rejected. Contract has at least one item that is not perpetual. Contract has at…

Hi @Tessa, you can try setting up New Year Only then select the start and end dates: Afterwards, you will need to create the Quarter and Base Period manually for that year. Hope this helps! :)

Hi @User_30DPK, May we know if you are using an admin role? This nav path can be seen via here: Hope this helps! :)

Hi @User_30DPK, were you able to check the comment above? :)

Hi @User_0XDCX, do you have OneWorld account with multiple subsidiaries? Would the two entities be under different Subsidiaries? If yes, one possible way you can do is to inactivate the Subsidiary with the old name. As a normal behavior, inactive subsidiaries are not available for selection in creating transactions. A…

O tempo está acontecendo, pessoal! Veja os detalhes abaixo para obter a resposta correta e sua explicação: Resposta Correta: C Explicação: No relatório construtor financeiro na página em Mais opções, há opções adicionais do relatório: Mostrar zeros – indica se deve mostrar linhas com o saldo de zero. Apenas atividade –…

¡Se acabó el tiempo! La respuesta correcta y su explicación figuran a continuación: Respuesta correcta: C Explicación: En el Generador de informes financieros, en la ficha Más opciones, hay opciones de informes adicionales: Mostrar ceros: indica si se deben mostrar las filas con un saldo de cero. Solo actividad: indique si…

Time's up, everyone! Kindly see details below for the correct answer and its explanation: Correct Answer: C Explanation: On the Financial Report Builder under the More Options page, there are additional report options: Show Zeros - indicate whether rows with a zero balance should be displayed. Activity Only - indicate…