Janet P Bronze Medal

@Trixie Amora-Oracle & the rest of the Guru group: This comment is directed at NetSuite executive management, not you. I have total respect for your group and feel bad that you are stuck in the middle on issues like this. NetSuite users should not have to ask for basic operational functions to be added to a software that…

The inability to "un-issue" or issue a negative quantity to a work order is a problem we've been dealing with since we went live on NetSuite 8 years ago. Since we have no good solution to this problem, I'm anxious to see what the NetSuite experts recommend.

Hi @Nickey . I enter a $0 vendor bill from the PO to "bill" the receipt transaction. I then enter a negative Expense line using a g/l account selected based on the specific situation. The account used varies based on the specific transaction so I cannot offer guidance on what account to use. This has worked well for us as…

In response to the annoying automated email I just got telling me to check my question to see if any of the provided answers have answered my question: NO. This is the type of annoyance that makes people not want to participate in this community. I would really appreciate it if someone could actually answer the question…

Hi. Yes, our sourcing group users are set up as Employees in NetSuite as they need access to the software to issue purchase orders and create/maintain vendors. They have a custom role that was created for their specific job requirements. The custom role has Full rights to Vendor and Full rights to Contacts in the Lists…

Thank you @Midhun Nath for your reply. Unfortunately, this SuiteAnswer relates to Customer records/contacts - not vendor/contacts where I am having the issue. Can someone from Oracle/NetSuite who is well-versed in role security rights comment on this? What do I need to do to give my sourcing group rights to change the…

@Michelle Jabanes-Oracle Thank you so much for your response. This is a great help. Janet

@Vernita - I would recommend setting an account for a long term investment as you describe above as "Other Asset". This will separate it from the true fixed assets (such as PPE) and current assets. Assigning the account as "Other Asset" will put the account in the correct section of the standard balance sheet. Janet

My company was excited to have a costed fully exploded Bill of Materials tool made available to us. Unfortunately, we cannot use the SuiteApp as it exists today. When I tried to install this SuiteApp in our Release Preview environment for testing purposes, the installation failed because we do not use Standard Costing. We,…

Hi @Michelle Jabanes-Oracle We know how to close down the window so users can process transaction in NetSuite. We were able to remove the NetSuite Guided Learning icon/widget entirely for our full license users. It was a simple update to uncheck a box in their Preferences. This is the icon I am referring to: We cannot do…

We started seeing the NetSuite Guided Learning icon in our instance on Friday 9/22/23. I notified my users to change their Preference setting (as shown above) to remove the icon. This process works great for full license users; however, Employee Center users do not have this option in their Preference settings. How do we…

@Chris Polanish I'm glad to know we're not the only ones affected 🙂 I have not opened a support case yet but would be interested in knowing how yours turns out. Clearing cache did not work on our end either. According to my IT guys, the logo is actually called a "favicon" and is controlled by a file on the server. I was…

@Elychelle Gulen-Oracle Thank you for confirming this. I will pursue the workflow/customization option within my firm.

Thank you for your suggestions @Tigran Shahnazaryan I would still like to hear from an Oracle employee on this issue. Giving a shipper rights to modify sales orders is a giant internal control concern. I am hoping that there is a better, more secure way to address this situation.

Thank you @Ivy Lopez-Oracle for keeping us updated. I appreciate you monitoring the situation for us.

Just tried to submit a support case to "officially report" the problem. Got this message when I tried to submit: I would like an official case number for this issue as it is severely impacting our ability to function.

Based on feedback I've received, the only associates that aren't getting the message are those who logged in using an Employee Center license. All full license users are getting this message.

The answer is C

One of my associates just ran into this about 15 minutes ago. We fixed it by clearing his browser cache and logging into NetSuite again.

We have been struggling with this process for over 6 years. We modify the work order issue when we can; however, some component defects are not found until after the fiscal period has been closed. We do a process involving inventory adjustments for to get the bad components back into inventory so we can create a vendor…

We are experiencing the same thing. This change is definitely linked to the 2022.1 release as I noticed it during our pre-upgrade testing. Prior to upgrade, I could select a file from a local OneDrive folder and drop it into the blank field next to the "Choose File" button (as shown in the initial post) in Production…

The easiest way I've found to handle this is to process a $0 payment to the vendor. Since it nets out to $0, there is no general ledger impact but the vendor credit and vendor invoice come off of the a/p aging. I select Transactions>Payables>Pay Single Vendor. Once in that screen, I enter the vendor number and select the…

We are back up. I haven't heard any complaints so I assume things are working well ?️

NetSuite has been up and down multiple times in the last hour and a half for us. Status site does show that they are working on the Seattle server. I did try to submit a support case but I'm not sure it went through. I got this message after submission: A problem occurred while submitting your case. Customer Support has…

We are back up as well. A big thanks to the NetSuite engineers for getting this resolved.

We are able to login. However, I still cannot access Help or SuiteAnswers. Also noticed that our logo is not showing on our printed documents. Maybe something with the File Cabinet?

I'm getting the same screen and error. Wisconsin on NA Northwest.

Down here, too. Unexpected errors everywhere. Not able to get at documents in the file cabinet. We're on NA Northwest. Will submit a case as soon as I can. Janet

A quick thank you to the engineering team that was working on yesterday's issues. The updates you posted on the NetSuite Status site were helpful to those of us monitoring the situation on behalf of our companies. I know that it's hard to prioritize communication to end users when you're in the middle of solving a major…

I'm not convinced that this issue is limited to NA Central. We are on NA Northwest and are having the same slowness issues you all are reporting. I also noticed this when I just went out to check the NetSuite status page: the comment that had been showing on-screen regarding this latest issue is gone. It does not show on…