Hi @User_O6D8L, Thank you for posting a new thread! Please allow some time for the members/gurus to check on your concern and get back with more information. To our members, please feel free to share your thoughts on the thread. Thank you!

Hello @Melissa H, Thank you for your response. To clarify, this feature is working as expected on your iPhone using the affected user's login and using the same role? May we ask what the App Version and Server version that the affected users are using? What IOS version are the affected users using? Can you provide…

Hi @Melissa H, Thank you for submitting a new thread! May we know the answer to the following questions? Has this user been able to add expense reports in the past? How many other users are affected? Is the issue reproducible in NetSuite UI? Is the issue reproducible using the Android version of the App? Have you tried…

Hello everyone! My name is Leonard but you can also call me Don. I recently joined the community back in September of this year as a Guru for SuiteCommerce. I'm fairly new to the community but I have been having a great time interacting with everyone. When not working, I enjoy watching Netflix and playing video games with…

Hi @Wendy_M, Thank you for submitting a new thread! I was able to reproduce this behavior on my test account and upon further investigation, the ability to use the "created from" field on PDF templates on the Customer Center and on the My Account Page for SCA websites is currently not supported. This is documented under…

Hi @User_LYA61, Thank you for posting a new thread! Please allow some time for the members/gurus to check on your concern and get back with more information. To our members, please feel free to share your thoughts on the thread. Thank you! -Leonard

Hello @TimPed, Thank you for posting a new thread! Please allow some time for the members/gurus to check on your concern and get back with more information. To our members, please feel free to share your thoughts on the thread. Thank you! -Leonard

Hi @Biomerics_Admin, Thank you for posting a new thread! Please allow some time for the members/gurus to check on your concern and get back with more information. To our members, please feel free to share your thoughts on the thread. Thank you! -Leonard

Hello @tbstout2, Kindly let us know if you still require assistance on this concern. If you were able to resolve it on your end, it would be great to let us know on the thread so that other community members can benefit too. Thank you! -Leonard

Hello @Mark_BRIT, Are you planning on implementing these on your SuiteCommerce website? If that's the case then Recaptcha functionality can be implemented via customization so that is something you may look into with your developers or you may contact your Account Manager for a possible engagement with our Professional…

Hi @Eric Cooper, Thank you for posting a new thread! Please allow our gurus some time to check on this concern and they will get back to you as soon as possible. To our other community members please feel free to share your thoughts on the thread! Thank you!

Hi @Mark_BRIT, Thank you for posting a new thread! Please allow our gurus some time to check on this concern and they will get back to you as soon as possible. To our other community members please feel free to share your thoughts on the thread! Thank you!

Hi @eleran, I was able to receive your response via our community email so I'll be sharing it here on the thread for context: The error message is below. It is he standard error message I get when a customer has their card declined during pre-auth in checkout. An error occurred during checkout: Company: *** **** ********…

Hi @eleran, Thank you for submitting a new thread! Do you have an example of the errors that you are receiving on your webstore? Are you still able to process credit card orders through NetSuite UI using the same payment processing profile of your webstore? Also, this morning someone used a bot to create over 200 new…

Hello @tbstout2, Thank you for the update. November 8, two customers reported a problem. One of these customers said that she is the only one ordering. from the web store. Are these the same customers that originally reported the behavior? Do you know if they are logging in as contacts on the webstore and are there other…

Hi @dspringfield, Thank you for submitting a new thread! Is it possible to block an IP address in SuiteCommerce? Unfortunately, the ability to block IP addresses is currently not supported for SuiteCommerce. This is documented under Enhancement #103101 - Site Builder / SCA > Restrict Web Store Users By IP Address. It would…

Hello @User_8ZUQ1, Kindly let us know if you still require our assistance on this concern. If you were able to find the answer to your question feel free to share it on the thread so our other community members can benefit too. Thank you! -Leonard

Hi @Melissa H, Thank you for posting a new thread! Please allow our gurus some time to check on this concern and they will get back to you as soon as possible. To our other community members please feel free to share your thoughts on the thread! Thank you!

Hi @Wendy_M, You're very welcome! :) For the CSS if you add it to the custom CSS file (we have one attached to our site) Would it load before or after having it at the page level? A custom CSS file would work great for this if you have it available. Technically speaking, the HTML is processed by the browser first followed…

Hello @Wendy_M, You can make use of the details field set for your merchandising rule since this contains the most complete set of fields that you can use. I can also suggest you create a new field set for use on your merchandising rule. You can simply copy the contents of your details field set to achieve the same…

Hello @Jay Schwausch Thank you for posting a new thread! Please allow our gurus some time to check on this concern and they will get back to you as soon as possible. To our other community members please feel free to share your thoughts on the thread! Thank you!

Hello @User_82RRL, Thank you for submitting a new thread! I investigated this behavior and unfortunately the ability to merge customers without losing their ability to login to the webstore is currently not supported and the only workaround would be to remove the access for one of your customers. This is logged under…

Hello @User_8ZUQ1, Thank you for your response. Customers can request a return through the My Account page of their SCA Website: Here they can submit their return request form (different item in the screenshot but the process is the same) Then the Return Authorization record would be created in NetSuite As for how this can…

Hello @User_8ZUQ1, Thank you for submitting a new thread! By existing "customer website", do you mean a SuiteCommerce/Site Builder website or their own personally hosted website? Looking forward to hearing from you! -Leonard

Hello @User_P1XQR, Kindly let us know if you still require assistance on this concern. It would also be helpful to know if you were able to find a solution to your concern so that our other members can benefit from our discussion. Thank you! -Leonard

Hi @PaulFleetwood, Thank you for the update. I agree, testing this on your Sandbox account using the base theme would be the best next step to see if this would reproduce. I would also suggest using Source SSP for SCA and disabling any custom extensions so we may know if it is reproducible the out of the box version of…

Hello @PaulFleetwood, Thank you for submitting a new thread! The text alongside the store location (saying 3 Available today) sometimes shows correctly as '3 Available tomorrow - but this is not consistent. I have also seen it show completely wrong days (such as a weekend when we are not open). I have tested this field on…

Hello @User_P1XQR, Thank you for your response. It is indeed risky to update these fields as they may cause other features on your site to not work as expected. I looked into alternative solutions for this and found a way to get the fieldset to populate on the Merchandising Rule record by doing the following steps: 1. Go…

Hello @Charles B, Thank you for creating a new thread! I've been looking into your concern and unfortunately I believe that the only way for a single user to be able to create orders for multiple subcustomers would be to give them access to the subcustomer record's login credentials so that they may create orders. The…

Hello @User_P1XQR, According to SuiteAnswers Article: Resolve Empty Fieldset Field for Merchandising Rules, we can check to see if your Website Display Name and Internal Name are the same under your Setup Website Record. Based on similar case records, it also seems that the use of special characters such as Apostrophes " '…