Corey is correct, to add to his explanation, you may have one of the following tags in your Customer Notification template. The one specified at Setup > Support > Support Prefs. > Notification > Update > Customer template. NLCASELASTMESSAGEEMP or more likely: NLCASEHISTORYEMP the ...EMP tag shows internal or external…

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Hello, I see you have reported this to NetSuite Support. Thank you, as this is the best action to resolve your concerns. Regarding your request to separate the error depending on the cause, please open a separate case with Support to have an Enhancement request created for you. Thank you.

If you are only using these when inserting solutions in cases you can try using double slashes \ or you can try using the below in place of the slash. \ Thanks,

Hello, You can find the enum values in the SuiteTalk Schema Browser in the NetSuite help. common.xsd > ItemSearchBasic > subType > listAcctTyp:ItemSubType ItemSubType lists the following enum values: _forPurchase _forResale _forSale Thank you.

Hello, Please open a separate NetSuite Support case regarding this. If you could include the browser and browser version this is reproduced on that would also be helpful. Thank you.

Hello, Please open a case with NetSuite Support regarding this. Thank you,

Hello Roberth, If you have not already done so, please open a NetSuite Support case regarding this. Thank you,

Hello, If you have not already done so, please open a NetSuite Support case regarding this. Thank you,

Hello jjalenak, This defect has been escalated internally. We are currently looking for a fix. Thank you,

Hello Mind, If you search by the item internalid instead of itemid, instead of using the 'is' operator, you can try using the 'anyOf' operator, then pass an array of internal ids into the filter. For example: var itemsArray = new Array(); itemsArray[0] = '111'; itemsArray[1] = '222'; itemsArray[2] = '333'; filters[0] = new…

Hello, This is from the SuiteScript Record Browser located in the NetSuite help at SuiteCloud (Customization, Scripting, and Web Services) : SuiteScript : SuiteScript Reference : SuiteScript Reference : Using the SuiteScript Records Browser. Record: Inventory Part -Sublist Internal Id: sitecategory -- Site Category…

Hello, 'categorypreferred' is listed as a search column, which means it can be returned as a column field in the results from nlapiSearchRecord. If you are not trying to reference the field via SuiteScript, my previous comments may not apply to what you are attempting to accomplish. My apologies for the confusion if that…

Hello, Please report this to NetSuite support including the version of Firefox you are using. Thank you.

Is your code using any email APIs?

Hello Steve, As an alternate solution for the time being, you may be able to prevent the error by setting the character encoding on the file before calling the getValue method. e.g. fld.setEncoding('UTF-8'); setEncoding(encodingType): Sets the character encoding of a file. The available encoding types are as follows:…

Hello Battousaix Edit: Below is for deploying a script to the message record when someone replies to a case. If you want to have a script execute when the case is created, you would deploy a script to the Case record type(internal id: supportcase) Thank you. ---- You may be interested in reading this thread:…

Hello Winpod, Please vote for Enhancement 207714 Enhanced Rich Text Editor fields (RTE) > Ability to set an option for how the RTE field treats 'Enter Key' (Carriage return) input line spacing. Treat as <p> Paragraph or <br> Line Break. As a side note, Shift-Enter will single space. Thank you,

Hello, Please report this to Support and reference the issue below to verify it is the same issue. Issue 229726 : Login>Anti Virus Error:'Trojan Horse Blocked' Thank you.

Hello, Please try: select case_id from [Support_Incidents] If you come across any table views with more than one word in the name, replace any spaces with underscore. Thank you.

Hello, This is discussed in the SuiteAnswer article 'How to change/update my email address on the NetSuite User Group' (Answer ID: 22298) To request your email changed on the NetSuite User Group: -Navigate to the User Group login page at: https://usergroup.netsuite.com (or while currently logged into the User Group) -Click…

Hello, Yes, please report this to Support. However, as an alternate solution you can try the following. 1. select 'on' 2. select 'relative' 3. set 15 Days ago 4. change 'on' to 'on or before' The '15 days ago' should remain. Thank you.

Hello, The RESTLet code does not appear to have any logic to handle the line items. You have the line below, which will ignore your 'item' information in your post data because 'item' is an object: if (value && typeof value != 'object') // ignore other type of parameters Also, the only record api your code is calling is…

Hello, This may help you. Sample datain: {"entity":"123","recordtype":"salesorder","item":[{"item":"10","quantity":"1"},{"item":"11","quantity":"1"}]} //Sample datain: {"entity":"123","recordtype":"salesorder","item":[{"item":"10","quantity":"1"},{"item":"11","quantity":"1"}]} function createRecord(datain) { var err = new…

Hello John, Yes, please open a case with Support for further investigation. Thank you.

Hello, This is being tracked in enhancement 199927 SSS > OneWorld account > Expose Intercompany Transfer Order (Transaction > Inventory > Intercompany Transfer Orders) on SuiteScript. Thank you.

Hello, Can you try getCartUrl() instead (adjusted casing). Thank you.

Hello Ross, This is possibly related to Issue 221714 SSS > Error on nlapiRequestURL > SSS_REQUEST_TIME_EXCEEDED. Please feel free to open a case with Support in order to verify. Thank you,

Hello John, You may want to try logging into the User Interface as the same user you are using with the PHPToolkit to determine if you have the option to select the same customer with that internal id when manually creating a Sales Order. Further to that, you may want to open a case with Support for further investigation.…

Hello JohnSuite, Your code appears to be correct. You may want to confirm you are using the internal id of the entity for $entity. You can confirm this in the User Interface, by viewing the customer record. In the URL you will see id=### Thank you.