We've been experiencing this over the past couple years, but in the past week or two specifically there have been a lot of emails to customers or vendors that were never received. Everything in NetSuite indicates the emails were sent correctly with full DKIM compliance. While some of the emails end up in the Undelivered…

From further testing, using @NAmdConfig appears to cause the script to run as version 2.0 regardless of the @NApiVersion tag set to 2.1. There have been multiple instances where I added @NAmdConfig to a SS2.1 script, but it isn't recognized until changing the script to SS2.0. Switching back to SS2.1 after this seems like…

Using @NApiVersion 2.1 was where the issue seems to stem from. When I changed it to SS2.0 I saw the following error instead: {"type":"error.SuiteScriptModuleLoaderError","name":"UNEXPECTED_ERROR","message":"missing ; before statement (/SuiteScripts/Modules/Pref.js#8)","stack":[]} Which is because that (SS2.1) module and…

Interesting, I didn't realize I can define custom module names. My bad but I replaced the real file path with that filler value. In my actual files an Absolute Path is pointing to the proper module. Also as mentioned, the example works as intended when both scripts are 2.0 or 2.1, just not when mixed.

Yep I received an email at 3:45 CST that the fix was deployed to our account and for a minute or two after that it appeared to be fixed. Now things are behaving like earlier again...

Yep that isn't working either. Could it be due to the fact I'm using this as the Email Message Template for my transaction form? (Only sends for users receiving PDF transactions) transaction.entity contains the customer info I'm looking for! ${transaction.entity.accountnumber}

Including a "Transaction : Transfer Order Quantity Committed is not empty" filter fixes the issue with Transfer Orders, but Item Receipts continue to show a quantity that is 2x the actual quantity. Not seeing any Transaction filters that could help though...

Yes I did create a case and it is being looked into right now. Strangely the issue appears to have been fixed in the past hour or two. When I reply to emails (the exact emails that had issues earlier today) the To address is no longer system@sent-via.netsuite.com. Must have been something in Outlook that caused this. Also…

I spent a couple hours talking with Microsoft support and remote sharing the entire process, they seem to think the issue is within NetSuite. We analyzed the headers of emails before and after this started and the From and Reply-To are the same as before: But they couldn't tell me why the From address is being used when…

Just finished setting up and verifying DKIM in NetSuite, to which I received a report that gave the following summary of results: SPF check: none "iprev" check: pass DKIM check: pass SpamAssassin check: ham (This guide was followed for setting up DKIM) Edit: With DKIM setup the emails send correctly from Outlook desktop…

DKIM shouldn't be necessary if it wasn't being utilized previously, right? Prior to Monday afternoon, we've never had this issue replying to an email from system@sent-via.netsuite.com in Office 365. According to https://mxtoolbox.com/SuperTool.aspx?action=spf%3asent-via.netsuite.com&run=toolpage it notes that for the…

None of the employee records have changed for many months. The RCA tool had no issues until performing Sender ID validation, because the current IP didn't match any in the SPF record. Again this only started yesterday or the day before, and no changes have been made internally to cause this. Could it be something on…

Now I realize that SS 1.0 can't execute a Map/Reduce script, but it seems that plug-ins can't use 'nlapiScheduleScript' for Scheduled Scripts either. How do I work around this limitation? Create a new record of some sort with the plug-in, along with a new User Event Script to run on record creation and execute my…

Here's some sample code: var search = s.create({ title: 'Missing Price Updates', id: 'customsearch_vendorupdates', type: s.Type.INVENTORY_ITEM, columns: [ 'itemid', 'cost', 'price', ], filters: [ s.createFilter({ name: 'cost', operator: s.Operator.ISEMPTY }), s.createFilter({ name: 'price', operator: s.Operator.ISEMPTY })…

You can accomplish this fairly easily with a Workflow. [LIST] [*]Trigger on Before Record Submit when 'To Be E-mailed' = T [*]Set Field Value of 'To Be E-mailed' = F [*]Transition to next state After Record Submit [*]Use 'Send Email' action. This allows you to use an email template and also automatically attach pdf [/LIST]…

There wasn't anything very descriptive there, but I eventually realized the issue was calling the save function while paused in debug mode. After executing the code without any breakpoints it works fine.

Hi Msid I'm assuming you're pressing the "Bill" button from the Item Fulfillment record. In which case, when you create an invoice from the IF, the URL will contain the internal ID of the IF under the itemship parameter. For example:…

Yes you can have a non-stored field on the record the template is for then before adding the record to the template object you can set that custom non stored field value to something. Or if your using SS 2.0 you could add a custom data source which could be a JSON config object where you set this value. Thanks John, I went…

So in the case of the workflow it's not necessarily that it's HTML it's that in this instance it has the page number? If so are you setting the non stored custom field value in the workflow prior to doing the sendEmail? I'm not having any success doing that. State 1 of my workflow was previously just Send Email (Include…