Robert Nedelkow-Oracle · Oracle NetSuite Community Manager · Admin

I think there is a pagenumber attribute can also be set to control the number of the next page -

Audit trails exist for login, saved searches/reports, transactions and other record types. A system notes search might work for a specific employee using the "Set By" field and selecting all record types with the "Record Type" criteria. A unified audit trail for all actions is being considered in Enhancement Request -…

For criteria Type = Sales Order, enter sales order in the pop-up window and select sales order from the list.

Hi Martha Hakes, one option is to inactivate and re-create the item with the correct account, but you will lose the item's history. According to SuiteAnswer 28103, difficulties may arise when attempting to change an account on an item record after a transaction has been entered using the item with the chosen account.…

It looks like the return authorization status is being set to "Closed", and its complaining that "Closed" is not a valid status. The best way is to try to reproduce the error via NetSuite UI to confirm the correct value.

SuiteAnswer 9429 provides some best practices and tips for optimizing your email delivery. My understanding is after setting up DMARC, NetSuite will no longer track bounced emails.

Glad that worked Martha.

@"Martha Hakes", the states look different from the example in SuiteAnswer 32737. Before User Edit is used instead of Before Record Load since the action has finished loading the Customer's info from the server. The processing of the record is now on the client side, thus Before User Edit is used. When customers are…

Hi @"sarahm_43874", if these customers will be part of a dynamic group (uses a saved search with specific criteria that lists the group's members), you can use the example in SuiteAnswer 20292 to import the members and add them to a dynamic search that can be selected in the campaign. For dynamic groups, NetSuite uses a…

rosse wrote:nlapiResolveURL is returning the depreciated URL Hi @"rosse", I checked internally and confirmed nlapiResolveURL returns the deprecated URL for now. nlapiResolveURL will return the current URL soon and the documentation will be updated.

Unfortunately, Inventory Detail on the sales order is required to access ${item.inventorydetail}. I checked with our SuiteScript team who suggested the sample script in SuiteAnswer 43172 may be modified to populate the bin number in a custom line field. For serialized/lot numbered items (w/ bins) - this might work, but…

There is a SuiteApp that provides End of Day Shipping Reports of all items released from the warehouse - Bundle ID: 47193. SuiteAnswer 39910 provides a short overview of the SuiteApp. If you have access to a sandbox, you can have the SuiteApp provisioned there first by contacting Support. 1. In your production account,…

@"Lewalsh11741", we plan to release the fix today (7/18) and the workaround of running "nlapiSubmitField ( 'salesorder' , recordId , 'shippingcostoverridden' , 'T' , false );" will no longer be necessary.

The error may be caused when dividing by zero. Generally, if you divide in a formula, use this format: Y/nullif(X,0) instead of Y/X.

We would like to inform you that the process of pulling the corrected exchange rates from Xignite into your NetSuite account is complete. We encourage you to review your foreign currency transactions, consolidated exchange rates, budget exchange rates, and any other processes you have in place that use and rely on exchange…

It looks like you are running the standard transaction audit trail under Transactions > Management > View Audit Trail. In order to see what changes were made to sales orders, try viewing the sales order audit trail by going to the sales order list > click the Audit Trail link on the list page > set criteria. This search…

This incident should be resolved now.

Operations are actively working on a resolution, but you can contact the Customer Support line to have your case attached to the Issue by calling 1-877-638-7848, option 2.

We are investigating an unexpected error when logging in and this may impact web services as well. Please submit a Support case and reference Issue 547189 : Unable to Login > Unexpected Error. The last updated from status.netsuite.com shows: An incident with the NetSuite service has resulted in intermittent login errors…

You can try using a transaction search similar to this solution 26862: 1. Navigate to Transactions> Management > Saved Searches > New2. In the New Saved Search Page, click on Transaction3. In the Saved Transaction Search Page, a. Enter name in the Search Title (for example, Alerts for Sales Order Created from Customer…

Hi @"ksage", do you have these settings enabled? 1. Go to the kit/package item then make sure to check - Display Components on Transactions 2. Go to Setup > Accounting > Accounting Preferences > Order Management subtab > check/enable Always Print Kit Items on Picking Tickets

Additional details were provided that may apply in this case. Another Issue documents this change via script / workflow in Issue: 545596 Sales Order/Cash Sale > Shipping Cost changed by a Scheduled Script. Alternate Solution: If you do not want to change the shipping cost, then you should update "shippingcostoverridden"…

That is a drawback using the workflow method. I checked and there is another Enhancement you can attach a case to: 352183 Advanced PDF/HTML template > Ability to include Grouped results/columns of a search within the template.

Hi @"JCirocco", the ability to specify an HTML/PDF template for scheduled emails is currently an Enhancement Request - 158910 Ability to use a template on Saved Search Emails. I saw another topic that suggested using a workflow to attach the template to your results - The only problem with the workflow method is it doesn't…

I haven't seen any similar cases reported recently. Have you tried running a deleted record search? Another option would be to try uploading the document using the standard item form.

Hi @"KMcC7808", you may be able to log in before the lockout expiration if you have another account administrator perform the following: Ask an Account Administrator to toggle the login access on their employee record. Here are the steps:1. Login as Administrator.2. Navigate to Lists > Employees > Employees.3. Edit the…

Hi 3958242, thank you for the detailed alternate solution. Support documented this change in Issue 545633 : Edit Sales Order/Invoice > Add New Items > Shipping Cost Changes to the Default Value. The notes indicate this behavior started on 6/14. Please file a Support case and reference this Issue to receive status updates.

Hi Jeff, this field was added to saved search metadata in 2018. The change was implemented as part of an enhancement request for this particular field to be available using search APIs, and also defaulted as a search column.

Thanks @"Chris Dobbins".

@"Chris Dobbins", thank you for your feedback. We take these concerns very seriously and I will escalate this to our account management leadership teams to determine the best ways to help. I saw your case regarding work orders but I can't say if this is related. I know we have an open Issue for the gateway timeout - Issue…