steven_stewart, after customizing the System Email Template, you can assign the template to different case actions at Setup > Support > Case Profile > Notifications tab.

You can update the template at Setup > Company > System Email Templates. Edit the template in the editor and remove the line containing the link. If it's the Standard New Case Customer Notification template, you'll need to edit and save it as a custom email template. See this SuiteAnswer for details.

Defect 337608 was filed for Transaction Email blocked from IP 167.216.129.170. According to http://emailadmin.registeredsite.com/ lookup, the 167.216.129.170 IP is no longer blocked. Please contact Support is you continue to experience this.

The time set on a campaign event that is scheduled on the Current Date cannot be modified. However, users can modify the Date (e.g. change date from 5/4/2015 to 5/5/2015). See SuiteAnswers Answer Id: 14742 for details on this message -…

Rendering of HTML depends on the email client since each email client handles HTML differently. Check the SuiteAnswers topic: Best Practices for Designing HTML Templates for Use with Marketing Campaigns and Email Templates for additional information:…

That's right. Setting a date in the future should allow you to get around the "You cannot change the time for email events scheduled today" prompt.

Your feedback has been resubmitted to update the Help article.

David, can you provide the SuiteAnswer # or doc used as reference?

You can inactivate the templates from the template list page. View the list of templates, check Show Inactives and check the box in the inactive column next to a template, then hit Submit.

Thank you for pointing that out David. I'll share this with our documentation team.

Try these steps when replying to a case. Note: Your case form may be customized differently. 1. Edit the case 2. Hit the Email button, usually under the Messages tab. 3. A pop-up window should open and allow you to type a reply message, add recipients, and attach files under the Attachments tab. Thanks,

We are tracking this request with Enhancement 173796: Setup > Printing, Fax & Email Preferences > The ability to have the option to “Request a delivery receipt for this message” when sending out an email to customer through customer record or transaction (like in Outlook - delivery options) Thanks,

This is not currently available but you can vote for Enhancement 80897 : Event email > ability to customize the event email and to add custom field data to event emails. Thanks, Rob

Cory, could you include the Defect number here?

167.216.129.170 has been de-listed by Network Solutions.

Hi Laura, we are investigating the blacklisted mail IP 167.216.129.171 in Defect 301128. If you are receiving similar bounces, contact Support to have your case attached to the Defect and you will be notified once this has been resolved.

You may need to ask your Administrator to change the Track Messages permission level to "Full" 1. Edit your Role. 2. On the Permissions tab, Lists subtab, change the permission level for Track Messages to "Full". 3. Click Save. Thanks, Rob

Spamhaus does not report this IP as blocked. Please contact Support if you are experiencing problems with email delivery. 167.216.129.170 is not listed in the SBL 167.216.129.170 is not listed in the PBL 167.216.129.170 is not listed in the XBL

Hi Bryon, Here are a couple of related enhancement requests. 1. Enhancement 1908 - E-mail > Read receipt functionality for emails 2. Enhancement 173796 - Setup > Printing, Fax & Email Preferences > the ability to have the option to “Request a delivery receipt for this message” when sending out an email to customer through…

Hi sigv, A mass update is also available: From online help: 1. Go to List > Mass Updates > Mass Updates. 2. Under General Updates, click Company, Contact, Customer, Partner, or Vendor. 3. Set criteria for the users you want to update. 4. On the Mass Update Fields subtab, check the Global Subscription Status box. 5. Select…

I found a similar case that refers to the Online prefix and it turns out this is a feature that indicates when a duplicate lead was created from an online form. SuiteAnswer 14728 explains this behavior - https://netsuite.custhelp.com/app/answers/detail/a_id/14728/kw/online%20prefix Alternatively, there is an Enhancement…

Confirmed Opt-In and Confirmed Opt-out can only be set by the recipient of a campaign email. If these contacts are not part of a campaign, manually setting the Soft Opt-in is your only option.

Instead of just company id, have you tried using company name, for example: https://forms.na2.netsuite.com/app/site/crm/externalleadpage.nl?compid=3514567&formid=8&h=AACffht_2aplmvV34iX5Usx_rIfFaUgV20s%3D&companyname=Contact%20List

I was looking into why you were seeing the Online prefix to new leads and found a related SuiteAnswer. My understanding of the original answer is that by using this method, it should place all new contacts under the company id specified in the url. I'll try to confirm if what your seeing is the expected behavior.

In order for the contact to be created, the record must be linked to a customer (company) record. This SuiteAnswer outlines a way to setup an Online Customer Form that creates new contact records only - https://netsuite.custhelp.com/app/answers/detail/a_id/14743/kw/contact%20online%20form/related/1

Paul, this might be due to how you handle duplicate records. Have you tried setting the workflow to update the first record created and use Duplicate Detection Criteria = No?

I'm not having any issues with IE11 on a Windows 7 machine. You may want to report this to Support to determine if it's the browser (plugins, settings, etc) or your form in this case.

Are any errors returned or does the form just hang and never submit successfully?

Hi Markus, You could try using nested lists. Here's an example including steps to create nested lists in this thread: https://usergroup.netsuite.com/users/showthread.php?t=14199&highlight=nested+list Thanks, Rob

I'm not sure if that field is exposed to script but we do have an Enhancement for the ability to mass update the Status and Audience of reports in Enhancement 173660 : Reports > Saved Reports > Ability to change Status and Audience globally via a Mass Update process.