I never tried double clicking on the NS icon. now that I see the speed results, I want to know what is an average division of the load time. our was... Total: 1.016 seconds Server: 14.47% Network: 45.87% Client: 39.67%

I already have a case in with support (and have for about a month). They asked for more detailed information (which I took time out of my busy schedule to provide). It always seems like a lot of work that should NOT land on my shoulders (convincing NS to fix one of their problems). There is a problem with the rates NS is…

Here is a NEW example from TODAY. The Order had 4 items. 2 drop ship items and 2 items that we have in inventory. Before approving the order, I change the two inventory items to drop-ship so that the entire order can be drop-shipped. NS pops up a message saying "SHIPPING MUST BE RECALCULATED". I re-calculate shipping and…

I had another weird shipping thing happen today. I had a customer on the phone. They wanted me to enter their order (which I did through the web-store). I got the item into the shopping cart. They said "how much is shipping". I used the "shopping cart tool" for calculating shipping. it only asks for a state and a zip code.…

To make it more annoying, every time it makes us re-calculate shipping (on a unapproved SO that came from a web-store order) we have to find and then look at the shipping amount on our emailed carbon copy of the customer's "order confirmation email" to make sure that the system hasn't decided to change the amount that the…

Ditto Our customers wouldn't stand for it.

I can verify that "handknitting" is telling the truth. T

I was reading the post titled "Significant drop in sales since Version 11". Notice the user's web site = "handknitting.com" As you can see by the file cabinet that I posted a picture of (and you removed) ...my file cabinet became populated with folders that have to do with textiles. We are not in the textile or knitting…

This error happened again today. The customer paid by PayPal. I can verify it through PayPal, yet the NetSuite SO says... SO Status= Pending PayPal Authorization Payment Method = PayPal PayPal Status = NULL PayPal Tran. ID = NULL hhhhhmmmmm?

We had available without log-in NOT CHECKED and grayed out. I don't really care to spend any more time fixing your problems. I saw another NS customer's file cabnet... PERIOD. I have the screen shot to prove it. Now, you figure it out. If I sound short, it is because I haven't done much else today except for deal with NS…

did you see that I wrote; I cannot upload an image with "available without login" checked. actually when I upload an individual file there is no place to make this decision until I go into edit and there it is grayed out. I was trying to post a picture (in respond to Nancy's post about loosing sales) and I was having the…

The same could be said for "matrix items". A documented feature, but essentially "doesn't work" (see thread called Matrix Fixes Needed ASAP). The same goes for "handling tables" (see my thread on that). The same goes for "the trend graphs" (see recent thread on that) and many "documented features" in NS. We seem to…

Even, you said "Both are fixed for 2009.2". Today i notice that our part numbers are still truncated (ending in "..."). Is there a way to make it wrap long part numbers? Thanks, Tom

We still have sales tax problems. NS reports the "interstate commerce" orders differently based on if the customer placed their own order online OR IF we placed the order through the "NetSuite back end" and this confuses our accountant when they generate reports. Each customer and order has two variables relating to sales…

I thought is was supposed to be fixed without using any workaround (in v2009.2). I think you answered my question and are saying that a work-around is still needed. NS is redesigning the interface for the SO form (release #2 for 2010) and other transaction forms. IMHO the back end tweaking interface (changing forms, roles,…

Ray, OK, I set it up like this... At "setup->Accounting->setup Accounting", the setting are.... Default to taxable = Yes Default tax code = NULL Then at "list->Accounting->Tax Items" I have the tax item called "illinois Sales tax" and it has... Rate = 7.5% Tax Type = State Tax County, State and Zip = Our County, State and…

My "setup->Accounting->setup Accounting" setting are.... Default to taxable = Yes Default tax code = Illinois Sales Tax Then at "list->Accounting->Tax Items" I have the tax item called "illinois Sales tax" and it has... Rate = 7.5% Tax Type = State Tax County, State and Zip = Our County, State and Zip Are you saying that…

There hasn't been any new posted in this thread for several years, so I assume there is a fix for this problem. What was the fix for this problem? I need the standard "part number" or "item number" field to wrap on packing slips. Right now it truncates and gives "...". Thanks, Tom

To achieve what you want - ie. base it on your location rather than district. You will have to make "charge out of district" No. That means the tax tables wont be picked up.. Then add in one for IL at state level only with the tax rate. That means all IL orders will be charged at the same tax. I'm not sure why its not…

Customers Default to taxable = Yes Default tax code = Null "charge out of district" = "YES" Charge Sales Tax on Store Orders = Always Then we have two tax items. 1. Illinois tax... charges a rate of 7.5% ...Type=state, State=IL 2. "no tax"... charges tax at a rate of 0.0% This system (as entered above) almost works, but…

In all tests, "setup->accounting->setup accounting->Web" was set to "per customer basis". Also, in all tests we put in both a Illinois address and an "out of state" address in separate tests. In all previous test we had "charge out of district" set to "off" as we thought that was needed to charge OUR district's tax rate on…

We can't log into NS. We get "An unexpected error has occurred. Technical Support has been alerted to this problem.". -Tom

> Where do you find the 'Charge Sales Tax on Store Orders' option? Set-Up->Accounting-> Set up Accounting (then click Web Tab)

> Why would it make a difference based on what the source of the order is? The difference is in the CUSTOMER records. Customers that are "customer-created" through the web store have a tax preference that is defaulted to a DIFFERENT default tax preference than those customers that WE create in the NS application. Here is…

Today I noticed it charged on some Illinois sales and NOT on others. Now I am testing the slightly different settings that you recommended... which are... Default to taxable = Yes Default tax code = Null "charge out of district" = "YES" Charge Sales Tax on Store Orders = Always (was on per customer basis) -T PS: A sales…

I should say "on OUT-of-STATE customers" ... Here is what we are seeing... In the "financial tab" on any customer that we create in NS... Defaults:Taxable=Yes, Tax Item=Illinois Sales Tax In the "financial tab" on any customer that was "customer created"... Defaults:Taxable=Yes, Tax Item=Null .... The web store placed…

If the problem turns out to be NS, then I hope they don't count today in their stellar "uptime statistics". T PS: AAAAaarrrrrgggggg

Back up and running! I was on hold with both VeriSign and NS for about 1/2 hour, but I just hung up both phones. Have you ever had to listen to two different soft jazz tunes at once? ...on occasion one of the two ears would say "Your call is important.." ....then the other ear ..."have you tried our new expanded knowledge…

Yes, this also happens to us. I'm not sure if it has always worked that way, but I did notice it for the first time earlier this week. T

Are you using multi-locations? And per-line locations? I'm puzzled why you would create two of the same item as different types... (if it's the same type item, why not simply stock them in locations?) Meanwhile, your shipping question is a good one. Frankly the shipping calculations that NetSuite does can be pretty…