We are having issues (related to macs not working in NS), but we are not having the issues that you are having. -Tom

Thank GOD!! I was about to pitch our beloved macs. I still don't understand how it worked on a mac when I would change the customer off of the customer associated with the connected SO, BUT I'll take your word for it. I'll turn OFF the "handling fee" tables until mid October. -T

I wanted to add this new information (see previous post) to this issue, but when I try to go to the issue in the list of issues in our "support center", it says.... An unexpected error has occurred. Please go back and try again. I tried in Safari and FireFox.

I now see that it does the same thing on the PC, but after a short pause it corrects it. So, On a PC: The Sales Order says Subtotal $200, Shipping $15, TOTAL $215. I click on "Bill" on the SO and it creates a Cash Sale record. The cash sale says Subtotal $-15, Shipping $15, TOTAL null. <2 second pause> The cash sale…

Do both Cash Sales that are started from an existing customer record (using the Create new: Cash Sale quicklink) as well as for Cash Sales started with no customer initially specified (from Transactions > Sales > Enter Cash Sales) work? The problem is NOT prevalent when entering a NEW cash sale. In fact when testing a cash…

Still no fix. I just tried to check status of a fix in "support center" and I got ... An unexpected error has occurred. Please go back and try again. T

I am running 10.4.7 and Firefox 1.5.0.4 We use Mac OS 10.4.7 and we use both Intel Macs and regular power PC macs. I have tested this on 4 different macs. All 4 macs were using the latest versions of FIREFOX and safari and Camino. All had the same NS bug. So, I'm glad to See that your doing fine, but we are not doing good…

NS, is there any chance this will be fixed over the weekend or will I have to pitch our Macs and get all PCs? -Tom

I downloaded and re-installed JAVA and it didn't help. The problem only happens in "Cash Sale" records and it doesn't have the problem if it is a older deposited cash sale. It is just on the new "open" cash sale records. Unfortunately we can't use our macs until the issue is resolved. -Tom

NetSuite told me what the problem was. People with PayPal integration selected as a preference (as we do) were getting the payment tab on invoiced SO until recently. They recently fixed the "bug" that made the payment tab appear. That fix made the tab disappear on all of our invoiced SOs and as a result... we thought…

Actually, you are right. It NOW works as you have stated. At one time, it put a payment tab on invoiced sales orders. They have recently changed that form so that it doesn't show a payment tab. In fact, it used to have a payment tab that was void of content. That is; you would click the tab and it would bring up a tab with…

NS, any ETA on a fix. We are going on almost two weeks of "down time". I know you only consider "down time" as time when users can't even log into NS, but I look at "down time" as any time where a major function in NS is not working for us (due to circumstances outside of our control) and most of your customers probably…

Today it is doing the SAME problem on our PC when using FireFox... so it isn't a Mac only issue, but it doesn't seem to be effecting IE on the PC. -Tom

NS, is there any chance this will be fixed over the weekend or will I have to pitch our Macs and get all PCs? -Tom

A NEW detail was noticed about this Mac problem that makes us get Cash Sale records without any access to tabs or the save button. IT HAS A NEGATIVE SUBTOTAL on all of the CASH SALE records that it attempts to create. EXAMPLE: The Sales Order says Subtotal $200, Shipping $15, TOTAL $215. I click on "Bill" on the SO and it…

Ken, Do you or any NetSuite Employees have anything else to add?

Are you able to enter a customer name and push tab for completion on first load, or is that broken immediately? I can tab off of the customer's name. I still can't click save or switch tabs. The subtotal shows a negative value. You did help me find one curious thing. I can click customer->list and choose a different…

I now have 4 macs that are USELESS in NetSuite. I call NS and they can't duplicate the problem. They say "we don't have a Mac with the latest version of the mac OS to test on". I have to buy more PCs in a few days if NS doesn't fix these problems soon (and I really don't like PCs or spending money). Anyhow, here are 6…

In our case the page doesn't appear to reload. The lower tabs (like the address tab) don't work at all and some of the buttons (like "save") doesn't work. Other buttons "like the home tab" do work. It was happening mostly just on the "cash sale", but on my home mac I saw it happen in the SO. All other record types in NS…

> Have you confirmed that this does work for your account on a windows PC? Yes > Do you have a customised transaction form for these cash sale > transactions? Have you tried setting the 'custom form' field to > a different layout and reloading the page? Yes, I tested it with the standard CASH SALE FORM and it still had the…

We still have this problem today. Again it tested positive on 4 different browsers. I can't believe that no other Mac users are experiencing this issue. -Tom

Is anyone else running on a Intel Mac and using mac OS 10.4.7 and Safari version 2.0.4? I called NS to report the problem and the guy said that their Mac test machine's OS was not up-to-date. I am curious if anyone else (running a similar Mac system) is having the same NS problems described in my first post. T

I just tested using mac OS 10.4.3 and Safari and I could place an order online. -Tom

I did the "fix" in that other thread. It (their fix) was already checked (allow customers to create a SO) and so it didn't help us. I had a NEW check-out/cart error today and have been on hold with NS for over 40 minutes to submit a case. I'll probably hang up soon and enter it online. I tried to put in a order (through…

I have also fond some images showing up with a "?" on the web page (image not found symbol). When I look at the image in NS, it is set to "image is NOT available without login". NS doesn't let us do a document search for the "available without login" criteria or I could easily find the images that were effected. It looks…

I did the "fix" in that other thread. It (their fix) was already checked (allow customers to create a SO) and so it didn't help us. I had a NEW check-out/cart error today and have been on hold with NS for over 40 minutes to submit a case. I'll probably hang up soon and enter it online. I tried to put in a order (through…

This area is very confusing (when viewed in the item creation screen). We also have items that are stocked and sold in single units and we set NS to order them in 100 piece units. They have a reorder point of 25 single units and preferred stock level is 75 single units..... then when we get down to 25 units, it recommends…

But you also told it to only restock to 75 single units. If your reorder point is 25 and you order in 100s, surely the preferred stock level is 125? I think the system is just getting confused here between competing instructions. Mark Yes, but it should see that you order in units of 100 and be SMART ENOUGH to say…

In our case, I see ANOTHER problem associated with this. I reduced the inventory on a VALID item that we keep in inventory. I reduced it far below the preferred stock level and it still does NOT show up as a item to order. The reminders stays at "12 items to order" with no results found when I clicked on the reminder. So,…

Baruch, you seem to be the "go to guy". Do you have any input on this problem? Customer Care Case # 442358 -Tom