Ahh. I never found that one. I didn't experience the de-authentication The one you found at... Support Tab > NetSuite Account Center > Contact Support ...is easier to navigate than the one at... Support Tab > SuiteAnswers > Contact Support

Oh, I found it. My unexpected search in "SuiteAnswers" (required after clicking "Contact Support Online") yielded more matches than would fit on the screen. I looked at the first two or three blurbs (linking to help docs) and then noticed that they got less relevant the further I scrolled down. I then hastily gave up and…

It is also missing any image URLs in the sitemap. I've went back to doing it with 3rd party software. -Tom

the one NS generates is not valid Please elaborate.

The sales manager role can NOT edit existing estimates. The edit button is just missing. I can't find the variable that is blocking that function. Any ideas? Seems like an odd function to block in the "Sales Manager" role. -Tom

The sales manager role can't do refunds from the cash sale. The refund button is just missing. I can't find the variable that is blocking that function. Any ideas? -Tom

Ryan, I haven't dealt with this issue for over a year, so I've forgotten about the fix. I can however say for sure that the "memo field" can be taken out of the customer center. -Tom PS: We use the memo field for precisely that same function as you do.

What could be happening if all webstore orders are coming in with the form = "custom cash sale test 123" and yet when I go to "set-up > customization > forms > transaction forms" there is a list of forms and none of them have the words "test 123" in their name. So, I view the internal ID of the disappearing form and it is…

NetSuite Rep said... I understand that you would like to be able to specify separate forms for Editing and Creating sales orders . Considering the standard settings in NetSuite, this is not possible. I'm not sure if they got it right. I want NetSuite to honor each ROLE's form preference DESPITE what form was used when the…

Which form do you tell it not to print on to get it out of the customer center?

OK. So, I guess you're saying that I edit our default sales order form because it is the customer's online view of their sales order that has the field that we want to hide (in the customer center). I edit the form and the "memo field" is already set to not print. now what?

FORM A should have: Enabled Column = T , Restricted = T, Preferred = T My "form" edit menu doesn't have "Restricted" or "Enabled Column". T

We had all three preferences set to use "form A"... 1. Setup > Web Site > Setup Web Site > shopping tab > Checkout Preferences 2. Setup > Customization > Transaction Forms 3. Setup > Manage Role > Forms Tab We had some issues because NetSuite has a preference cashing issue!!! There have been so many times that I have…

Have you tried customizing a sales order form, disabling the memo field, and them making it the preferred form the customer center role? Yes, that was one of the first things I tried ...but it didn't change anything. Does the effect take place immediately? I made those changes, then tested without seeing any results. So I…

I guess it can't be done! I'll just have to be more careful about what data I display in the MEMO field knowing that it will be visible to our customers. T

I'm thinking that existing Enhancement 147985 is needed before we will be able to show the "memo field" in the "back end view" of sales orders while also hiding it from the "customer center" view of old sales orders. Enhancement 147985 says: Be able to view/edit a sales order using the preferred form for the role used by…

cdelacruz, OK, I "sort of got it" to work with a customized SO form, but what from I see NetSuite can NOT do what we need. I default the customer center role to a NEW sales order form called "customer center SO form". Now every sales order that we open (that comes from our webstore) uses the new "customer center SO form".…

Don't set the vendor as a new location. Create the vendor like any vendor. Don't worry about tying the vendor to a location in the vendor record. Then create a "fake employee" record that is unpaid and has been assigned to a specific location (name the employee the same as the vendor name...if desired). Then create the…

I use multiple-locations to do this. You start be creating a new location called "vendor_name" and you could make it a sub-location of your physical location. Then create a custom login role for them (based on the standard warehouse manager role) and make it location specific to the vendor's location. Then give the vendor…

enhancement #84731

buying a new access for your vendor is one drawback to that scenario. There is an enhancement #84731 and if they put it into place ....you'd probably be able to do what I suggested without the extra log-in account. The enhancement says... Vendors > Please add Department / Class / Location fields on Vendor records to…

NPR ran a piece on "results only work environments" or ROWE. It was very interesting to me ...as an employer that is about to build a new office building. If done right, it can increase productivity while lowering overhead. I've often thought that NS should be well suited for a "results only work environment" as long as it…

Good firefox tips Jason!! I think part of the reason that my FireFox got slower than the others WAS becasue of all of the FireFox add-ons that I had installed. So, adding more would most-likely make it even slower. Being a "mac person" I never ran the same test in IE. Maybe I should. Speaking of add-ons, did you see the…

I have a dashboard saved search link that brings up a list of all open cases. I ran the same saved search while using both FireFox and Safari and Chrome. Safari = "Client 0.43 (15.97%)" Chrome = "Client 0.78 (52.45%)" Firefox = "Client 1.101 (70.13%)" I know that network conditions change all the time so I did them in…

It isn't what I was looking for, but this is the enhancement that they gave me when I described the problem that we are having... Enhancement #176143 - Setup > Customization > Transaction Forms > Ability to select a packing slip or pdf layout for printing.

I remember when I was at 1000 post. Those were the good old days. I went with the gold watch. -Tom PS: The steak knives are awarded for multiple ban reversals.

hhhmmm. The xspansion product works with both enourage and the Apple equivalent (mail+iCal+Apple address book). Unfortunately, if you try to download the demo, it says... NetSyncX has been temporarily withdrawn from sale for technical reasons. Please accept our apologies for any inconvenience.

why can't you just go ahead and incorporate Entourage integration ? This third party solution has it for $15 per month + per user. That would be $6300 per year for your office of 35 people. T http://www.celigo.com/netsuite/solutions/netsyncx-mac-ical-mail-entourage-netsuite-sync.html

We don't have anyone on staff that can write suitescripts. Can it be done with "regular" form editing or can NS add a bundle in the suitescript repository. We do understand how to install the those handy bundles that NS provides. -T

A link to the customer's record might do the trick and you could probably insert one with some form customization. They have a link to the customer from a SO, but not a SO that is in "edit mode". The link would need to be set to open in a new window or it would kill the SO that you were in the process of entering. Better…